FINAL EXAM
Student name: QUÁCH THỊ HIỀN TRANG Student code: 22011574
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Question 1 (5 marks): You choose one of four companies: Vinamilk Joint Stock company, FPT
Telecommunications Joint stock company, The gioi di dong Joint Stock company, Vietjet Air
company. Please complete the tasks below:
a. Draw the organizational chart of the company you choose. Identify the type of
organizational chart the company is using (1 mark). -
The type of organizational chart FPT Telecommunications Joint stock company using is
Functional org structure. Page 1 of 5 HUMAN RESOUCES DEPARTMENT DIVISION OF EXTERNAL RELATIONS FPT ONLINE FINANCE – ACCOUNTING OFFICE FPT TELECOM COMMUNICATION BOARD BOARD OF SUPERVISORS FPT SOFTWARE TRAINING CENTER GENERAL MEETING OF SHAREHOLDERS ADMINISTRATIVE COUNCIL BOARD OF GENERAL DIRECTORS FPT TELECOM INTERNATIONAL CUSTOMER CARE CENTER BRANCHS IN 7 BUSINESS BUSINESS DEVELOPMENT REGIONS CENTER LINE DEPARTMENT PROJECT MANAGEMENT UNIT RESEARCH AND DEVELOPMENT CENTER NETWORK OPERATIONS CENTER INFRASTRUCTURE MANAGEMENT CENTRE PARTNER MANAGEMENT CENTER INTERNATIONAL BUSINESS ADMINISTRATION CENTER CHARGE MANAGEMENT CENTER TELESALE BUSINESS CENTER
b. Analysis of management levels of this company (1 mark).
General Meeting of Shareholder
 The General Meeting of Shareholders is the highest authority of the Company,
including all shareholders have voting rights. To decide on matters prescribed by
law and the Company's Charter determine, through the annual financial statements Page 2 of 5
and the direction of production and business of the Company for the next year. The
Annual General Meeting of Shareholders is held once a year. Administrative Council
 The number of members of the Administrative Council is at least 05 and at most
11 is determined by the General Meeting of Shareholders elected by the majority.
The Administrative Council is the management body of the Company and has full
authority on behalf of the shareholders to decide on all matters related to the
purposes and interests of the Company, except for the matters under the authority
of the General Meeting of Shareholders to decide. Board of Supervisors
 The Supervisory Board consists of 3 to 5 members with a term of 5 years elected
by the General Meeting of Shareholders. Board of Supervisors has powers and
responsibilities as prescribed in article 165 of the Law on Enterprises and Regulations.
Board of General Directors
 The General Director is the person who runs the daily business of the Company;
bear responsibility before the Board of Directors, before the Law and the General
Meeting of Shareholders for the implementation of perform assigned duties and
powers and report to these agencies when required.
 Deputy General Director is the person who helps the General Director in
managing and operating activities of the company as assigned by the General Director.
c. Analyze the management environment of this company through the SWOT matrix
(opportunities, threats, strengths, weaknesses, combinations of SO, ST, WO and WT).
Please do at least 5 strengths, 5 weaknesses, 5 opportunities, 5 threats, 5 SO, 5ST, 5WO, 5WT (2 marks). Page 3 of 5 O - OPPORTUNITY T - THREAT 1. The potential of the large 1. Vietnam's economy is o market. potential competitors can ea
2. WTO accession opens up new enter the market.
opportunities for international 2. The economic growth rate sh market penetration. signs of decline.
SW 3. To receive the preferential 3. Strong competition from
SW capital of the Corporation. Viettel Company and VDC.
4. The State has many policies to 4.Customer requirements facilitate telecommunications increasing day by day. activities. 5. Government regulations.
5. Information infrastructure is 6. Direct competitors. OT being developed strongly. 6. Expand cooperation with foreign countries. S - STRENGTH S - O S – T 1. Dynamic young staff.
S1, S2, S4, S5, S6 + O1, O3, O6 S1, S2, S4, S6 + T2
2. Capacity and qualifications of
- Market penetration by products - Provide good quality prod the executive board. and services with high with reasonable price.
3. Always supported by the world's technology, modern.  New product developm
leading companies in the field
 Market penetration strategy. strategy. of IT.
S1, S2, S3, S4, S6 + O1, O2 S1, S2, S3, S6 + T1, T3
4. Large capital and financial - Rely on the capacity and - Improve service, build custo Page 4 of 5 capacity.
support of leading IT companies loyalty with the company. 5. Wide and professional to develop the market.  Strategies to differen distribution system.
 Strategy to develop domestic products and services.
6. Products with high technical and foreign markets. level and reputation. W - WEAKNESS W - O W – T
1. Technical changes are not very W1, W2 + O2, O3 W1, W3 + T1, T3 fast compared to the
- Using capital effectively to
 Product development strateg requirements of the market research and apply modern
2. Inefficient business investment technical measures. to deal with competitors. capital structure
 Technical upgrade investment W4 + T6
3. Customer service is often not the strategy jutsu. - Change business strategy same as advertised. W3 + O1, O5 increase market share.
4. Low competitiveness on freight
- Upgrade products and services. rates.
 Product development strategy.
5. Slow in competitive strategy. W4, W5 + O6
- Focus on projects that bring high
6. The product has no difference. profits. W6 + O1 - Make a difference to attract customers.
d. What is the leadership style of this company’s chairman and director? Please cite supporting evidence (0.5 mark). -
FPT Telecom Chairman Hoang Nam Tien said that the bigger the business, the more
important the captain's role is. That is how to reconcile all opinions, and at the same
time, create development opportunities for all members. Leaders themselves always
have to respect the differences, then they need to set goals, strategic direction, follow
and support their subordinates to the best of their ability. Thereby, it can be seen that the
leadership style of this chairman is Democracy. Page 5 of 5 -
Like the chairman Hoang Nam Tien, FPT Telecom CEO Hoang Viet Anh is also a leader
in the style of Democracy. On July 8, he encouraged morale, talked about work and life
with business and technical staff working outdoors. The unexpected conversation with
the leader made the employees in Da Nang excited, boldly ask questions and propose
changes that are close to reality. Mr. Hoang Viet Anh spent a lot of time listening to the
shares and considered them as practical documents for policy development, from which
appropriate changes and adjustments were made, towards the common development goal.
e. Use management functions: planning, organizing, leading, controlling to apply to the selected company (0.5 mark). Question 2 ( 3 marks):
Kendy is a CEO of a Vietnamese shoes company that has more than a thousand employees.
During the COVID-19 time, his company has faced a significant sale reduction. Therefore, the
Sales Director has worked very hard to boost online sales. However, what concerns Kendy the
most is not the sales but his employees’ well-being. He writes an email to all staffs who work at the
office to share about this thought and surprisingly, he receives many replies saying that they feel
motivated. Kendy latter decides the company’s goals next year will focus on employee well-being.
a. Which leadership style does Kendy use in this case study? (0.25 mark). -
Kendy uses Democratic leadership style in this case study.
b. Which leadership style does the Sales Director use in this case study? (0.25 mark). -
Sales Director uses Autocratic leadership style in this case study.
c. In your opinion, why do employees feel motivated? Suggest three motivation theories that
can help you to explain your opinion. (1 mark). -
In my opinion, employees feel motivated because they feel respected, listened to
opinions, feelings and asked about health from their leaders. Page 6 of 5 -
Three motivation theories is Achievement, Power, Affiliation.
d. Draw and explain the communication process in the case study between Kendy and his employees (0.5 marks). -
e. Which type of goal does Kendy use for his company? (0.25 mark). -
Kendy uses Strategic goals for his company .
f. Compare programmed decisions and non-programmed decisions which you learnt in the
theory of the introduction to management course (0.5 mark). -
Programmed decisions usually relate to structured problems while non-programmed
decisions are taken to solve unstructured problems. It is also to be noted that
the programmed decisions are taken at the lowest level whereas the non-programmed
decisions are taken at the highest level of the organization hierarchy.
g. What kind of decision does Kendy make? (0.25 mark). -
Kendy makes Programmed decisions.
Question 3 (1 mark). Briefly discuss the importance of studying management.
In today's world, no one can deny the important and great role of governance in ensuring the
existence and normal operation of socio-economic life. For the development of each unit or
community and even higher of the whole country, governance plays an even more important role.
The perception of the vast majority of the population about the role of governance so far has
mostly been through perception from reality. Want to raise awareness about the role of governance.
On the one hand, it is necessary to raise a fuller and deeper awareness of the role of governance, to
serve as a basis for understanding management and governance practice, and to raise the level of governance.
Through the analysis of the causes of failure in business activities of individuals and
businesses, as well as failures in the operation of socio-economic organizations for many years, the
basic causes are still due to poor management. Studying American business companies for many
years, has found that companies are always successful as long as they are well managed. The Bank Page 7 of 5
of the Americas stated in its Small Business Report release that "According to the final analysis,
more than 90% of business failures are due to incompetence and lack of management experience". Question
4 (1 mark) . In a short essay, discuss the five stages of group development. Share
examples when you were in a group and your group has gone through these stages.
In fact, when we join a team to work on a project, we also go through these stages,
unconsciously without us realizing it. There are times when you feel tense, hostile and at odds
with other members of your team, or feel confused about the direction you're going. The process
of building and developing a team usually goes through 5 stages: Forming, Storming, Norming,
Performing, Adjourning. We will understand that these are the obvious things that will go through
to accomplish the common goal/project.
First, in the Forming stage, the group will be formed. The members added to the group will
be psychologically wondering how they fit in with others or how their abilities and skills compare
to others. They look for the team leader for clarity and direction.
Second, the Storming stage, which is a phase where factions are easy to arise, some
individuals use "many ways" to achieve the intentions and goals that each individual desires. If
this competition is professional, the group will develop well, because, after the competition, the
group will assign the "right person, right job" members. For example, my group in Economics
class suggested giving away CGV movie tickets to the best person. Some individuals began to
approach the team leader to get movie tickets when that movie ticket was supposed to go to a better individual.
Third, this Norming stage is the stage of accepting each other's differences, the environment
changes. Members get to know each other on a deeper level, understanding each other's
personalities and abilities. In Group Economics class I had to change the methods to achieve the
goal to suit the new situation because the members showed new abilities and good ways to help
the group achieve the goal easier than other methods. previous law. Page 8 of 5
Fourth, the Performing stage has the formation of a hierarchy and position in the group. In
the Economics class group, each individual in my group had a proper "placement". Understanding
each other more deeply, getting used to the work, the coordination is more rhythmic, so the work
results are solved quickly, neatly, and with high efficiency.
Finally, the Adjourning phase is when the group's goals have been achieved. The whole
group overcomes difficulties to achieve the set goals. For example, after completing the business
strategy report on the restaurant business in Ho Chi Minh City in the Economics class, my group
together looked back at the activities in the past time, each individual drew a lesson for
themselves. learn new experiences.
In short, following this five-stage process, not every group will end up disbanding one after
the other. There are many groups after finishing at this level, they go back to the initial formation
stage to establish a new group with a more professional way of working, new rules are more
practical for the group characteristics at the time. at that time. The stages are not clearly divided
but progress according to the individual ability of each group. Page 9 of 5