English Review Outline for PSU Tourism Major 2 I. Multiple choice
1/ What is the first thing you need to say when the guest complaint? A. “It is fine” B. “Oh my god”
C. “I am very sorry to hear that”
D. “You can just leave it there”
2/ “This soup is very cold, could you warm it up.” What should you say then?
A. Let me look into that sir and I’ll call you right back.
B. I’m sorry about that sir. I’ll get you another order right away.
C. Of course ma’am. I’ll return it to the chef immediately and have him heat it up
D. Thank you, I appreciate that. I’m surprised it gets that cold in here.
3/ A kitchen utensil with a lot of holes in it for separating liquid from solid. A. shaker B. jigger C. ice tongs D. strainer
4/ What type of breakfast offers black pudding, mushroom and tomato or baked beans? A. English breakfast B. Continental breakfast C. American breakfast D. Chinese breakfast
5/ To the above list, we might want to add an aperitif ___ begin the meal and a hot
drink such as tea, coffee, or Irish coffee to end the meal. A. to B. with Created by Minh James C. from D. as
6/ Correct the sentences with the right orders: be/ I’ll/ back/ right/ order/ with/ your.
A. I’ll be back right your order with
B. I’ll be right back with your order
C. I’ll be back with your order right
D. I’ll be right with your order back
7/ What is the first thing you need to say when the guest complaint? A. “It is fine” B. “Oh my god”
C. “I am very sorry to hear that”
D. “You can just leave it there”
8/ ‘A style of menu in a restaurant where each dish has a separate price’ is A. appetizer B. aperitif C. à la carte D. table d’hote
9/ Fill the blank: Waiter: “…” . Guest: “ Scotch and soda, please”. A. What can I get you?
B. Can you charge it to my room?
C. Can you give me your room number? D. How are you this evening?
10/ It is a traditionl to drink a ___ of coffee at the end of a good meal. A. glass B. cup C. pot D. carton Created by Minh James
11/ What is “Prosecco”? A. an Italian sparkling wine B. an American sparkling wine C. an French sparkling wine D. an Russian sparkling wine
12/ A container with a tightly fitting lid in which liquids can be mixed together by
moving the container quickly from side to side. A. shaker B. jigger C. ice tongs D. strainer
13/ You say: ‘May I clear away the plates?’ when you want to:
A. clear the dirty tablewares on the table. B. see off guests C. settle bills for guests D. ask for tips.
14/ A small, round metal container used for measuring strong alcoholic drinks. A. shaker
B. jigger (cốc đong rượu) C. ice tongs D. strainer
15/ Guest: “This fish tastes like sour milk!” What should you say then?
A. I’ll check about it and get back to you.
B. I’ll try to hurry things up.
C. I’ll have the chef prepare another one.
D. I’ll be back with your order. Created by Minh James
16/ A different way to say ‘I didn’t ask for’ in a restaurant is: A. I didn’t order B. I don’t order C. I’d not like D. I’d not rather
17/ Which kind of beer are stored in kegs or barrels and served through tap openings? A. draft beers B. bottled beers C. canned beers D. ale beers
18/ This cocktail is made ______ rum, lime juice, mint leaves and sugar syrup. A. of B. from C. with D. by
19/ ‘The person in charge of a restaurant who welcomes diners and gives orders to the waiters’ is A. restauranteur B. maitre d’ C. busser D. sommelier
20/ What is a mixed alcoholic drink? A. cocktail B. beer C. sherry Created by Minh James D. liqueur
21/ An old-fashioned glass is used for serving whiskey ___ the rocks. A. at B. on C. with D. in
22/ Rephrase to make the sentences more polite: ‘Hi. Thanks for coming to eat there!’
A. Hi. Thanks for eating there!
B. Hello. Thank you for coming there to eat! C. Welcome to our restaurant! D. Thanks for come there!
23/ What type of breakfast offers a dish of rice porridge with salty duck eggs? A. English breakfast B. Continental breakfast C. American breakfast D. Chinese breakfast
24/ Would you like ______ ? Yes, please. I’ll have a gin and tonic. A. an appetizer B. an aperitif C. a hors d’oeuver D. some wine
25/ ‘An alcoholic drink that people drink after a meal’ is A. vermouth B. aperitif C. sparkling D. digestif Created by Minh James
26/ You say: ‘Let me give you some menus’ when you want to:
A. welcome guests to your restaurant B. take drinks order C. serve drinks D. give out menus to guests.
27/ Can I pay the bill ____ credit card? A. by B. use C. press D. may
28/ You say: ‘Are you ready to order?’ when you want to:
A. welcome guests to your restaurant B. take food orders C. serve drinks D. give out menus to guests.
29/ Guest: “My steak is tough and overdone.” What should you say then?
A. I am sorry. I will find out what the problem is and be back in a minute.
B. I will have the chef cook another one
C. May I suggest a table in the corner?
D. I will find you another table
30/ Waiter: Did you have anything from the mini bar, sir? Guest: ................
A. With the prices you charge! No way
B. Of course ma’am, here you go.
C. I’m sorry for the mix up sir. Let me correct that. D. Yes, it does, sir. Created by Minh James
31/ Many guests like to begin their meal _____ hors d’ oeuvres. A. to B. with C. from D. as
32/ ‘A meal served in a restaurant at a fixed price, with a limited menu of dishes to choose from’ is A. hors d’oeuver B. maitre d’ C. à la carte D. table d’hote
33/ ‘A small savoury dish eaten at the start of a meal or at a party’ is A. dessert B. entrée C. hors d’oeuver D. soup
34/ A soup made ____ stock is called a broth. A. to B. with C. from D. as
35/ If you want to confirm the information of the guest booking detail, what would you say?
A. Could you possibly call back? B. It is very bad line? C. Good bye! Created by Minh James
D. Let me just read that back to you.
36/ Waiter: How will you be paying today, sir? Guest: …..
A. Of course ma’am, here you go. B. With cash.
C. I’m sorry sir, we only accept Visa or American Express.
D. No, that’s OK. I’ll pay cash.
37/ Waiter: Would you like that charged to your room, sir? Guest: ……
A. Of course ma’am, here you go. B. With cash.
C. I’m sorry sir, we only accept Visa or American Express.
D. No, that’s OK. I’ll pay cash.
38/ What is a light breakfast with pastries and baked goods, toasts, fruits and coffee? A. English breakfast B. Continental breakfast C. American breakfast D. Chinese breakfast
39/ Rephrase to make the sentences more polite: ‘You want wine?’
A. Would you like some aperitif?
B. Would you care for some wine?
C. Do you want something to drink?
D. Would you like something to drink?
40/ Do you want anything ____ your cup of milk tea? A. for B. on C. with D. in Created by Minh James
41/ What means a dish of eggs cooked on both sides? A. scrambled eggs B. sunny-side up eggs C. over easy eggs D. omelet
42/ What is the a thin, soft, flat cake made of flour, milk, eggs, etc.? A. pancake B. hash brown C. toast D. pudding
43/ Correct the sentences with the right orders: up/ I’ll/ your/ send/ to collect/ bags/ somebody.
A. I’ll send your bags up to collect somebody
B. I’ll collect somebody to send up your bags
C. I’ll send somebody up to collect your bags
D. I’ll send your bags to somebody collect up
44/ Guest: Could I have your phone to call my room?. Receptionist: _______ A. I’ll get some right away
B. Yes, sir. Just dial the room number.
C. There’s one in the back. I’ll take it for you.
D. Thank you for letting me know.
45/ Could you ________ that for me? A. repeat B. repeating C. to repeat D. repeats Created by Minh James
46/ What will you say when you want to offer a help for the caller?
A. Could you hold the line a moment, please?
B. Could you hold on a moment, please?
C. Would you like to leave a message?
D. Could you repeat that a little more slowly, please?
47/ Many modern restaurants _______ a buffet for lunch. A. give B. offer C. help D. take
48/ Let me _______ that back to you. A. read B. reading C. to read D. reads
49/ A guest complain: “It’s already been 24 hours. I can’t keep wearing dirty
clothes.” What problem is mentioned?
A. The laundry hasn’t been returned.
B. Guest’s shoes haven’t been shined. C. The carpet is dirty.
D. The waste paper basket hasn’t been emptied.
50/ Would you mind ________ your name for me? A. to spell B. spelling C. spell D. spells Created by Minh James
51/ What means a dish of eggs fried on one side? A. scrambled eggs B. sunny-side up eggs C. over easy eggs D. omelet
52/ Which word means “bánh quẩy” in Vietnamese? A. steamed buns B. fried dumplings C. fried bread sticks D. steamed stuffed buns
53/ What will you say when you want to ask the caller to wait?
A. Could you hold the line a moment, please?
B. I’m sorry, the line’s busy. Can I help?
C. Would you like to leave a message?
D. Could you repeat that a little more slowly, please?
54/ There isn’t any …… in the bathroom but there are some towels. A. soap B. people C. service D. television
55/ A buffet ____ a waiter’s job easier A. make B. makes C. made D. making Created by Minh James
56/ One moment, I _____ you through A. put B. ‘ll put C. ‘d put D. ‘ve put
57/ I’m sorry I didn’t quite ____ what you said. A. to catch B. catches C. catching D. catch (caught)
58/ Guest: “Hello. There is a problem with my room!” What should you say then?
A. Reception. How can I help you?
B. I can offer you a new room.
C. I’m very sorry to hear that. What’s the problem? D. Please wait in your room
59/ Correct the sentences with the right orders: I’ll/ hurry/ to/ try/things/up.
A. I’ll hurry to try things up
B. I’ll try to up things try
C. I’ll try to hurry things up
D. I’ll to try things up hurry
60/ Correct the sentences with the right orders: away/back/I’ll/ bar/ the/ take/right/ to/ it.
A. I’ll away back bar the take right to it
B. I’ll take it back to the bar right away
C. I’ll take it right away back to the bar
D. I’ll back to the bar take it right away Created by Minh James
61/ A slang word for alcohol. A. bouncer B. booze C. wasted D. virgin
62/ Most whiskey is made ____ Scotland, Ireland, Canada, and the US. A. at B. on C. in D. from
63/ A drink that has similar ingredients to an alcoholic mixed drink, but made without alcohol. A. soft drink B. cocktail C. virgin D. hard liquor
64/ Fill the blank: Waiter: “…”. Guest: “On the rocks, please”. A. What can I get you?
B. What brand of Scotch would you like?
C. How would you like your whiskey?
D. What brands of bourbon do you have?
65/ The service charge is added ______ the bill. A. with B. to C. by D. for Created by Minh James
66/ To drink very fast. A. be wasted B. buzzed C. chug D. drunk
67/ Six euros ninety is A. €6.50 B. €6.90 C. £6.09 D. $6.90
68/ Two pounds fifty is A. €2.15 B. €2.50 C. £2.15 D. £2.50
69/ I think he's very angry _____ you. A. with B. of C. to D. for
70/ I hope this glass is better _____ you. A. to B. with C. for D. of Created by Minh James
71/ I'm tired _____ listening to you. A. in B. at C. about D. of
72/ Katie is very similar in personality _____ her mother. A. to B. at C. of D. with
73/ Don't be rude ____ your customers. A. on B. with C. to D. at
74/ Here’s your mineral water _____ ice and lemon. A. to B. with C. by D. of
75/ What is a strong, usually sweet and often dark red Portuguese wine, drunk after meal? A. port B. whiskey C. liqueur D. brandy Created by Minh James
76/ The British are very fond _____ tea. A. of B. about C. with D. To
77/ I’m totally hooked ____ this new cocktail.
(be hooked on something: very interested and enthusiastic about sth) A. on B. with C. to D. at
78/ What is a strong alcoholic drink usually made from wine? A. whiskey B. brandy C. cocktail D. beer
79/ Fill the blank: Waiter: “…”. Guest: “It’s 1107”. A. What can I get you?
B. Could you charge it to my room?
C. Can you give me your room number? D. How are you this evening?
80/ David is very good ____ handling guests’ complaints. A. on B. with C. to D. at Created by Minh James II. Short answer
1. How would you respond if you had to deal with a bad telephone line? It is a very bad line.
I didn’t quite catch your name. Could you possibly call back?
2. What would you say when you want to ask for confirmation details or making information clear?
Is that M for Mike or N for November?
Let me just read that back to you Created by Minh James Created by Minh James Created by Minh James
A draft beer/draught beer is stored in kegs or barrels and served through tap openings
A bottled beer is contained inside bottles or are drunk from the bottles What is gin and tonic?
Is a highball cocktail made with gin and tonic water poured over a large amount of ice Created by Minh James