MIS02 Organizational Strategy - Tài liệu tham khảo | Đại học Hoa Sen

MIS02 Organizational Strategy - Tài liệu tham khảo | Đại học Hoa Sen  và thông tin bổ ích giúp sinh viên tham khảo, ôn luyện và phục vụ nhu cầu học tập của mình cụ thể là có định hướng, ôn tập, nắm vững kiến thức môn học và làm bài tốt trong những bài kiểm tra, bài tiểu luận, bài tập kết thúc học phần, từ đó học tập tốt và có kết quả cao cũng như có thể vận dụng tốt những kiến thức mình đã học.

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Môn: Kinh tế quản trị, Quản trị kinh doanh (TV181)

Trường: Đại học Hoa Sen

Thông tin:

70 trang 2 ngày trước

Tác giả:

Profile Kim Oanh
Lecture 2
Organizational Strategy,
Competitive Advantage,
and Information Systems
Objectives
• Discuss ways in which information systems enable cross-
functional business processes and business processes for a
single functional area.
• Differentiate between business process reengineering,
business process improvement, and business process
management.
• Identify effective IT responses to different kinds of business
pressures.
• Describe the strategies that organizations typically adopt to
counter Porter’s five competitive forces.
• Ref.: Chapter 2
Faculty of Information Technology Introduction to MIS
2
Business Process
• The process involves three fundamental
elements:
• Inputs: Materials, services, and information that
flow through and are transformed as a result of
process activities
• Resources: People and equipment that perform
process activities
• Outputs: The product or a service created by the
process
Faculty of Information Technology Introduction to MIS
3
• Two fundamental metrics in assessing processes:
• Efficiency: focuses on doing things well in the
process
• Ex: progressing from one process activity to another
without delay or without wasting money or resources
• Effectiveness: focuses on doing the things that
matter; that is, creating outputs of value to the
process customer.
• Ex: High-quality products
Faculty of Information Technology Introduction to MIS
4
• Cross-Functional Processes: no single functional
area is responsible for a process’s execution.
• Procurement process: includes all of the tasks
involved in acquiring needed materials externally
from a vendor
• Fulfillment process: is concerned with processing
customer orders
Faculty of Information Technology Introduction to MIS
5
Examples of Business Processes
Faculty of Information Technology Introduction to MIS
6
Faculty of Information Technology Introduction to MIS
7
Competitive advantage: an advantage over
competitors in some measure such as cost,
quality, or speed; leads to control of a market and
to larger-than-average profits.
Faculty of Information Technology Introduction to MIS
8
Banking teller flowchart template
Faculty of Information Technology Introduction to MIS
9
Business process modeling for Order Item
Faculty of Information Technology Introduction to MIS
10
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Lecture 2 Organizational Strategy, Competitive Advantage, and Information Systems Objectives
• Discuss ways in which information systems enable cross-
functional business processes and business processes for a single functional area.
• Differentiate between business process reengineering,
business process improvement, and business process management.
• Identify effective IT responses to different kinds of business pressures.
• Describe the strategies that organizations typically adopt to
counter Porter’s five competitive forces. • Ref.: Chapter 2
Faculty of Information Technology Introduction to MIS 2 Business Process
• The process involves three fundamental elements:
• Inputs: Materials, services, and information that
flow through and are transformed as a result of process activities
• Resources: People and equipment that perform process activities
• Outputs: The product or a service created by the process
Faculty of Information Technology Introduction to MIS 3
• Two fundamental metrics in assessing processes:
• Efficiency: focuses on doing things well in the process
• Ex: progressing from one process activity to another
without delay or without wasting money or resources
• Effectiveness: focuses on doing the things that
matter; that is, creating outputs of value to the process customer. • Ex: High-quality products
Faculty of Information Technology Introduction to MIS 4
• Cross-Functional Processes: no single functional
area is responsible for a process’s execution.
• Procurement process: includes all of the tasks
involved in acquiring needed materials externally from a vendor
• Fulfillment process: is concerned with processing customer orders
Faculty of Information Technology Introduction to MIS 5 Examples of Business Processes
Faculty of Information Technology Introduction to MIS 6
Faculty of Information Technology Introduction to MIS 7
Competitive advantage: an advantage over
competitors in some measure such as cost,
quality, or speed; leads to control of a market and
to larger-than-average profits.
Faculty of Information Technology Introduction to MIS 8
Banking teller flowchart template
Faculty of Information Technology Introduction to MIS 9
Business process modeling for Order Item
Faculty of Information Technology Introduction to MIS 10