ANSWER SHEET - FINAL EXAM
SEMESTER 20.2B, ACADEMIC YEAR 2020 - 2021
COURSE NAME: ORGANIZATIONAL BEHAVIOR
COURSE CODE: QT218DE01
Full name: Nguyßn Thu Ngân Student ID: 2193692 LÞI CAM K¾T
Tôi 2ã 2ßc và hißu vß các hành vi vi ph¿m liêm chính hßc thu¿t. Tôi cam k¿t b¿ng danh dÿ cá nhân
r¿ng bài làm này do tôi tÿ thÿc hißn và không vi ph¿m liêm chính hßc thu¿t. Page of 1 6 Question 1:
¥ What could probably go wrong? Why?
First, apply attitude theory to analysis because attitude is one of the things that affect organizational
performance. When employees have an attitude of love, satisfaction and satisfaction, they will
actively participate in the work, try their best to complete the job in the best way. On the contrary, if
employees are dissatisfied or unsatisfied, they will have a negative attitude towards the business,
work inefficiently, lose focus, be unenthusiastic, etc. In this case, even though the employees have
hired more, but the work is still overloaded, partly because employees feel the assigned tasks are too
heavy for their capacity, leading to overload. Next is the application of team theory, then a team is
understood as a team of two or more people, including a Leader with strategy, plan, division of tasks
and requires connection and interaction between members. to fulfill a goal, to exist for a certain
purpose. But here, because the Leaders do not arrange and clearly divide the work, as well as assign
work not in accordance with the staff's expertise, it leads to overload and slow progress.
The second is about conflict, organizational conflict, or workplace conflict, which is a state of
dissonance caused by actual or perceived opposition to needs, values, and interests among workers.
together. This is the case when the employees make mistakes and fail to do the assigned work, so no
one takes responsibility for their mistakes. As mentioned above, because the division of work did not
match the capacity, the employees made the product with errors and even had to redo it.
The third is leadership, leadership is a process of influencing the activities of an individual or a group
to achieve a goal in a given situation. Here, because the director has a short temper, he has created
pressure on employees to complete the assigned tasks. Although the director has created the
motivation, motivation is the factors that stimulate people to work hard in the conditions that allow
to create high productivity and efficiency. The director gave the employees motivation by
periodically re-evaluating the salary and increasing the salary. However, because of salary increase
according to competitive benefits for the company, employees' mood and emotions are changed.
Moods and emotions influence the behavior of managers and all members of an organization.
Because of pressure from the director, the joy and creativity of employees gradually disappeared.
Creativity can be boosted by a positive mood. The director sees a lack of enthusiasm and close
relationships among employees. The connection between employees is one of the important factors
because this shows the satisfaction and enthusiasm of each individual at work.
¥ What needs to be done to solve each problem you have mentioned?
First, it is necessary to hire more employees, and the hired employees need to have the right skills
and qualifications for the job. When the work is overloaded, the manager is always ready to help the
employee by asking about the work progress, eliminating for the employee the unimportant tasks so Page of 2 6
that the employee can focus on the main job. Constantly changing tasks between employees, this will
greatly reduce employee stress and can also lead to better results.
The second is about the issue of conflict, if the employees have conflicts in the working process, as a
Manager or a Leader, the first thing is to listen to the views from both sides, at the same time.
arrange a meeting with the individual to find out their grievances. And let people feel free to voice
their thoughts and opinions. And when understanding the causes of conflicts, think carefully to make
sure everything is true, not overlooked and resolved fairly. And then make an appointment with the
individuals involved to resolve the issue. Provide conflict resolution options, provide additional
options for everyone to discuss and choose the best solution. The negotiation is based on the "win-
win" perspective. After the employees have agreed on the issue and understand each other's point of
view, ask for the full attention and especially the attention of the Manager or Leader.
Third, as a manager, you need to be calm when you get angry. Calmness is a must-have quality in a
leader. Understand and put yourself in the employee's shoes. For leaders, positive thinking plays a very important role.
Finally, it is about motivating employees, respecting and appreciating their achievements. Increase
salary for employees who are overtime, always praise them when they finish early and well the assigned work. Question 2:
¥ Discuss future challenges and related issues - Poor teamwork:
At times, employees can lose focus on collaboration when they spend a lot of time completing
individual tasks. To re-establish teamwork, managers should rethink the purpose of a project.
Managers who took the time to acknowledge the team's efforts and clarify the purpose of their work
showed increased levels of motivation.
Consider dividing team members into partners so they have a chance to work with someone on a
particular project. Team building projects are another great way to help people learn to work better
together. Depending on the characteristics of each of your projects revolve around the challenges
your team faces. For example, if they need to get to know each other better, focus on building the relationship. - Pressure to perform:
Some managers, especially new ones, feel like they are under pressure to achieve exceptional success
from the very beginning of their roles. If you often feel stressed about your leadership position, take Page of 3 6
the time to reconsider why you were hired for the job. Realize that leaders learn from experience and
mistakes. Specific planning is always beneficial, but this cannot avoid unexpected situations.
- Lack of ability to communicate:
The ability to communicate clearly and effectively is the most important quality for any manager.
However, this is not a simple job. Most managers admit that they find it difficult to communicate or
connect with their subordinates or teams. The first explanation may be because of their job position.
The other reason lies in the ability to communicate and convey ideas poorly. - Manage employee morale:
Depression and stress are two common mental health factors that people face today, but this problem
often goes unnoticed by the leadership or management team. One of the biggest challenges in leading
people is accepting that they need attention and raising awareness about mental health. When
ignoring this issue, businesses will easily lose the trust and dedication of their employees, as well as
make it difficult to ensure their productivity.
¥ Discuss the benefits of understanding OB:
- Know the actions and attitudes of everyone in the organization.
- OB helps individuals understand their behavior.
- It is one of the tools to help managers get the job done effectively.
- See the interactions and relationships between organizational and individual behavior.
- Create a close relationship between management and employees.
- Bring job satisfaction to employees.
- OB helps to effectively manage human resources.
- OB helps in improving functional behaviour within the organisation. It helps in
attaining higher productivity, effectiveness, efficiency, organisational citizenship. It
works effectively in reducing dysfunctional behaviour at work place like absenteeism,
employee turnover, dissatisfaction, tardiness etc.
¥ Discuss how OB helps the managers to handle future challenges :
- Managers can develop themselves.
- Managers clearly understand the impact the organization has on individual and group behaviors.
- Managers are more effective in motivating subordinates: Help managers to better understand
their employees and motivate them, applying different motivational tools as per individual
requirements resulting in the better performance of the organization as a whole.
- Managers have the ability to predict and control employee behavior. Page of 4 6
- Better relationship between management and employees: Organizational Behaviour helps in the
better understanding of the relationship between an organization and its employees thereby
helping in the development of better Human Resource strategies in creating a better work
environment, employee loyalty, and increasing the overall value of the human capital for the organization.
- Organizations can make optimal use of human resources: Organizational Behaviour helps
managers to effectively and efficiently manage their employees, inspiring and motivating them to
higher efficiency and productivity through a better understanding and analysis of human behaviour. Page of 5 6 Reference list:
https://www.careerlink.vn/cam-nang-tuyen-dung/nghe-thuat-quan-ly/7-cach-ho-tro-
nhan-vien-bi-qua-tai-va-cang-thang
https://www.academia.edu/28206882/TH%C3%81I_%C4%90%E1%BB%98_V%C3
%80_S%E1%BB%B0_H%C3%80I_L%C3%92NG_V%E1%BB%9AI_C%C3%94N G_VI%E1%BB%86C
https://www.academia.edu/31818222/C%C3%82U_H_I_%C3%94N_T_P_M%C3%94 N_H%C3%80NH_VI_T_CH_C
https://drive.google.com/file/d/1jp3GvvYByGIkGRWfm_nJzhwdYI3FrS2a/view Page of 6 6