lOMoARcPSD|61830286
QUẢN TRỊ HỆ THỐNG THÔNG TIN TN QUIZ 1-9
QUIZ 1: 10đ
Question 1
An Information System (IS) is
a.a set of things working together as parts of a mechanism or an
int
erconnecting network.
b.the system of people, data and activities that process the data
an
d information in an organization.
c.a set of integrated devices that input, output, process, and store data and
inf
ormation.
d.All of them
Que
stion 2
thi
s person aligns the plans and operations of IS with the strategic goals of the
or
ganization
a.CIO
b.Project Manager
c.ERP Manager
d.Functional Manager
Que
stion 3
wh
at are some emerging roles in IT
a.Clould computing specialist
b.social media specialist
c.data/BI analyst
d.All of them
Que
stion 4
wh
ich of the following jobs can be an administrative support function for a
co
mpany ?
a.Help Desk Administrator
b.Computer Operator
lOMoARcPSD|61830286
c.All of them
d.Database Administrator
Que
stion 5
W
hich of followings is NOT a challenge in applying Information System?
a.People resist to change.
b.System inability to ful 昀椀 ll the expectations of users.
c.New technologies are invested to ful 昀椀 ll business needs
d.Lack of resources to participate in user training.
Que
stion 6
De
scribe the job of a Project Manager?
a.work with stakeholders to solve their IT problems
b.All of them
c.Lead the project, keeping it on time and within budget
d.report to upper management and the project team. Communicate
co
nstantly
Que
stion 7
W
hat roles do people play in IS?
a.People run/operate IS
b.All of them
c.People build/maintain IS
d.People use US
Que
stion 8
wh
at are three examples of IS hardware?
a.server, router, cables
b.printer, keyboard, mouse
c.computer, laptop, iPad
d.all of them
Que
stion 9
lOMoARcPSD|61830286
W
hat are the three components that make up an IS?
a.People, Process, Technology
b.People, Process, Data
c.People, Policies, Technology
d.Hardware, System, Process
Que
stion 10
W
hich describes the role of a system analyst?
a.document business process
b.translate the system requirements into an IS design
c.All of them
d.work with people, teams and departments to determine what the business
requirements are
Question 1
Which represents the flow of data in the system?
lOMoARcPSD|61830286
QUIZ 2: 10đ
a.C
FD
lOMoARcPSD|61830286
b.BPMN
c.DFD
d.all of them
Que
stion 2
CF
D stands for:
a.Cross Function Diagram
b.Chief Function Director
c.Chief Functional Director
d.Cross Functional Diagram
Que
stion 3
Th
ree alternatives to business process manage are:
a.automation, people, technology
b.automation, streamlining, BPR
c.streamlining, people, technology
d.automation, BPR, people
Que
stion 4
W
hat is true about Business Process?
a.all of them
b.processes are something that business go through everyday in order to
ac
complish their mission
c.automation through technology helps to make business processes more
e
cient and e 昀昀 ective
d.a business process, is a process that is focused on achieving a goal for a
bu
siness
Que
stion 5
W
hat are CFD used for?
a.Identify accountabilities
lOMoARcPSD|61830286
b.all of them
c.Identify problems within process
d.Clarify responsibilities
Que
stion 6
W
hat is the simplest way to document a process?
a.analyze forms used in the process
b.make a simple list of each step in the process
c.follow people around as they do their jobs
d.interview stakeholders about the business objectives
Que
stion 7
Co
mpanies should redesign their existing processes and develop new processes
that
take advantage of the new technologies and concepts.
a.TRUE
b.FALSE
Que
stion 8
W
hich are business process diagramming tools?
a.all of them
b.BPMN
c.CFD
d.DFD
Que
stion 9
Na
tural languages (e.g., English, Vietnamese,..) are capable to explain complex
bu
siness processes.
a.FALSE
b.TRUE
Que
stion 10
DF
D stands for:
a.Data Flow Diagram
b.all of them
lOMoARcPSD|61830286
c.Database Functional Diagram
d.Database Flow Diagram
QUIZ 3: 10đ
Question 1
What does CRM system use for?
a.Manages an organization’s customers
b.Manages an organization’s partners
c.Manages an organization’s suppliers
d.Manages an organization’s environment
stion 2
hich type of application software help users to accomplish their job?
a.Working software
b.Programming software
c.Productivity software
d.Utility software
stion 3
hich of the following is not an Operating System?
a.Android
b.Google
Question 6
What are the functions of the Operating System?
a.all of the above
b.Provide a platform for developments to write software
c.Provide the user-interface components
d.Manage the hardware resources of the computer
lOMoARcPSD|61830286
stion 7
CPU can also be thought of as the of the computer?
a.User Interface
b.Brains
c.Input Device
d.All of the above
stion 8
hat are the advantages of Solid-State Drives over hard disks ?
a.SSD is more expensive
b.They use 昀氀 ash memory which is much faster than a traditional
sh drive
c.All of the above
d.SSD is slower but more reliable
stion 9
hich of the followings is not a characteristic of Open-source software?
a.Community can 昀椀 x bugs and add feature
b.Company that developed the software provides technical support
c.Source code can be reviewed
d.Software is available for free
stion 10
terprise Application Software helps businesses to:
a.Create a common database for the organization.
b.Apply the best business practices for an enterprise
c.Performs business functions.
d.All of them
QUIZ 4: 10đ
Question 1
lOMoARcPSD|61830286
What does "SaaS" stand for?
a.none of them
b.Structure as a service
c.Software as a service
d.System as a service
Que
stion 2
W
hat is the limitation of IPv4?
a.The lack of address space
b.It's not an unique adress.
c.The IPv4 address is not accurate anymore.
d.All of them
Que
stion 3
W
hat is NOT true about Extranet?
a.Better collaborate with other companies
b.A computer network for sharing information.
c.Prevent the access of outsiders
d.None of them
Que
stion 4
W
hat is a domain name?
a.An IP address
b.An Internet protocol
c.A human-friendly name that corresponds to an IP address
d.How packets are switched on the Web
Question 5
When using Cloud computing services, your information is stored on someone else’s computer.
What are you most concerned about?
lOMoARcPSD|61830286
a.Nothing to worry about
b.Accessability
c.Security
d.Expensive fee
Que
stion 6
W
hat is the true about Cloud Computing?
a.All of them
b.Programs for running a company may be hosted on a remote server
c.The infrustructure for running a company's assets can be rented as needed
d.Information may be stored on a remote server
Que
stion 7
W
hich of the followings is a Cloud-based applications?
a.Google Docs
b.None of them
c.Windows 10
d.Microsoft O ce 2016
Que
stion 8
W
hat is Cloud Computing replacing?
a.All of the mentioned
b.Corporate data centers
c.Expensive personal computer hardware.
d.Expensive software upgrades
Que
stion 9
W
hat is a LAN?
a.A network that connects a 昀椀 rms consumers to their supply chain
b.A network that connects a group or organization in a small
lOMoARcPSD|61830286
ge
ographic region
c.A network that connects a group of consumers to ecommerce networks
d.A network that connects a group or organization in a wide geographic
Que
stion 10
W
hat does the term packet mean?
a.The protocol for connecting bridges and routers
b.Primary Access Computer KbitE Test
c.An IP address
d.The fundamental unit of data transmitted over the Internet
Quiz 5: 10đ
Question 1
Just like a company, you can do things to ensure your recovery from a major problem (like your
laptop crashing). What are some things you can do?
a.perform regular backups of your data
b.test your backup to make sure that it works
c.store your in a safe place. If your house burns down or your computer is
len, storing your backup somewhere else can be bene 昀椀 cial
d.all of them
stion 2
cuments which are stored in personal computer should not be backed up
riodically
a.FALSE
b.TRUE
stion 3
hich aspect of Information Security Triad shows that Information can be
cessed and modi 昀椀 ed by authorized individuals in an appropriate timeframe?
a.Accessibility
lOMoARcPSD|61830286
b.Availability
c.Con 昀椀 dentiality
d.Integrity
stion 4
hich of the following is not part of the information security triad?
a.Availability
b.Accessibility
c.Con 昀椀 dentiality
d.Integrity
stion 5
hich run on the operating system and intercepts packets as they arrive to a
mputer?
a.Hardware 昀椀 rewalls
b.Both of them
c.Software 昀椀 rewalls
stion 6
hich aspect of Information Security Triad shows that data has not been altered
an unauthorized manner?
a.Accessibility
b.Availability
c.Integrity
d.Con 昀椀 dentiality
Question 7
What does the term authentication mean?
a.Making sure someone using the computer is who they say they are
use of passwords and other techniques
b.all of them
c.Making sure that data is kept con 昀椀 dential, so only the owner of the data
lOMoARcPSD|61830286
see it
d.Making sure data is accurate
stion 8
curity policies must be issued by Senior Management
a.TRUE
b.FALSE
stion 9
hich of the following is NOT a way to help with password protection?
a.train people on how to create a good password
b.use a complex password
c.change your password regularly
d.use the same password for multiple web sites and computer
stems
stion 10
hat is role-based access control?
a.it is an Access Control List (ACL) that de 昀椀 nes everyone's access
b.it is used to encrypt user passwords
c.it is used to give users with speci 昀椀 c characteristics (roles)
昀昀 erent levels of access to information
d.it requires at least two forms of authentication
quiz 6 10đ
Question 1
Which does allow the data to be copied and stored for analysis?
a.Data storage
b.Warehouse
c.Database
d.Data warehouse
Que
stion 2
lOMoARcPSD|61830286
W
hich is an application allowing data to be entered, modi 昀椀 ed, deleted?
a.all of them
b.Data storage
c.SQL
d.DBMS
Question 3
Which is a language that helps extract information from the database for analysis purposes?
a.data mining
b.Python
c.C#
d.SQL
stion 4
cts and statistics collected for reference or analysis are de 昀椀 ned as:
a.Knowledge
b.Data
c.Wisdom
d.Information
stion 5
goal of many IS is to transform data into… In order to generate… that can
used for decision making
a.reports, graphs
b.knowledge, questions
c.information, knowledge
d.digital, information
stion 6
ta is developed when information has been aggregated and analyzed to make
lOMoARcPSD|61830286
cisions
a.TRUE
b.FALSE
stion 7
hat does DBMS stand for?
a.Dynamic Management Software
b.None of them
c.Database Management System
d.Data Management System
stion 8
hich of the following is NOT a data type?
a.Text
b.Name
c.Date
d.Number
stion 9
hich does de 昀椀 ne the unique character of each record in database?
a.Data value
b.Primary Key
c.all of them
d.Data type
stion 10
ntains a subset of data warehouse information
a.database
b.data mart
c.data mining
d.structured data
lOMoARcPSD|61830286
Quiz 7 10 đ
hich is type of eCommerce "thegioididong.com" de 昀椀 ned?
a.B2C
b.C2C
c.all of them
d.B2B
stion 2
y feature of eCommerce "Ubiquity" is de 昀椀 ned as:
a.all of them
b.Internet/Web technology available everywhere: work, home, and
on, anytime
c.The technology works through interaction with the user
d.Supports multi types of message such as video, audio, and text
stion 3
od customer relationships can determine success or failure for the business.
a.TRUE
b.FALSE
stion 4
hich is key feature of CRM de 昀椀 ned as building customer loyalty?
a.Retain
b.Acquire
c.Enhance
stion 5
hich is feature of digital goods?
a.Pricing highly variable
lOMoARcPSD|61830286
lOMoARcPSD|61830286
c.Costs of delivery over the Internet very low
d.Can be delivered over a digital network
stion 6
technology reaches across national boundaries, around Earth is de 昀椀 nition of
ich feature of eCommerce?
a.Global reach
b.Ubiquity
c.Richness
d.Universal standards
stion 7
hich of the followings can be digital goods?
a.Software
b.Films
c.Photos
d.all of them
stion 8
ommerce is use of the Internet and web to transact business
a.TRUE
b.FALSE
stion 9
hich is not digital good?
a.Tables and Chairs
b.Video
c.Music tracks
d.eBooks
stion 10
lOMoARcPSD|61830286
trategy used to collect information about the customer’s needs in order to
velop stronger relationships is:
a.ERP System
b.CRM
c.CRM System
d.None of them
stion 11
e of bene 昀椀 ts of disintermediation to consumer is reducing cost
a.TRUE
b.FALSE
Question 12
Which feature of eCommerce a 昀昀 ect to personalized messages sent to individuals or speci
c groups?
a.Personalization
b.Richness
c.Social technology
d.Global reach
stion 13
th CRM software, company can analyze and identify trends and customer’s
eds.
a.TRUE
b.FALSE
stion 14
hich is key feature of CRM de 昀椀 ned as 昀椀 nding new customers?
a.Enhance
b.Retain
c.Acquire
d.all of them
lOMoARcPSD|61830286
stion 15
hich is NOT bene 昀椀 t CRM system brings to business?
a.Integrate customer data from all over the organization
b.Provide single enterprise view of customers
c.Analyze customer's needs
d.Consolidate and analyze data of employees
Quiz 8 10đ
Question 1
Which is a software application used to analyze an organization’s data to improve decision
making?
a.eCommerce website
b.CRM system
c.None of them
d.BI software
Que
stion 2
W
hich is system of integrated software modules and a centralized database?
a.ERP
b.Ecommerce
c.all of them
d.CRM
stion 3
P system enhances operational e ciency
a.FALSE
b.TRUE
stion 4

Preview text:

lOMoARcPSD| 61830286
QUẢN TRỊ HỆ THỐNG THÔNG TIN TN QUIZ 1-9
QUIZ 1: 10đ Question 1 An Information System (IS) is
a.a set of things working together as parts of a mechanism or an int erconnecting network.
b.the system of people, data and activities that process the data
an d information in an organization.
c.a set of integrated devices that input, output, process, and store data and inf ormation. d.All of them Que stion 2
thi s person aligns the plans and operations of IS with the strategic goals of the or ganization a.CIO b.Project Manager c.ERP Manager d.Functional Manager Que stion 3
wh at are some emerging roles in IT a.Clould computing specialist b.social media specialist c.data/BI analyst
d.All of them Que stion 4
wh ich of the following jobs can be an administrative support function for a co mpany ? a.Help Desk Administrator b.Computer Operator lOMoARcPSD| 61830286
c.All of them d.Database Administrator Que stion 5
W hich of followings is NOT a challenge in applying Information System? a.People resist to change.
b.System inability to ful 昀椀 ll the expectations of users.
c.New technologies are invested to ful 昀椀 ll business needs
d.Lack of resources to participate in user training. Que stion 6
De scribe the job of a Project Manager?
a.work with stakeholders to solve their IT problems
b.All of them
c.Lead the project, keeping it on time and within budget
d.report to upper management and the project team. Communicate co nstantly Que stion 7
W hat roles do people play in IS? a.People run/operate IS
b.All of them c.People build/maintain IS d.People use US Que stion 8
wh at are three examples of IS hardware? a.server, router, cables b.printer, keyboard, mouse c.computer, laptop, iPad
d.all of them Que stion 9 lOMoARcPSD| 61830286
W hat are the three components that make up an IS?
a.People, Process, Technology b.People, Process, Data
c.People, Policies, Technology d.Hardware, System, Process Que stion 10
W hich describes the role of a system analyst? a.document business process
b.translate the system requirements into an IS design
c.All of them
d.work with people, teams and departments to determine what the business requirements are Question 1
Which represents the flow of data in the system? lOMoARcPSD| 61830286 a.C FD
QUIZ 2: 10đ lOMoARcPSD| 61830286 b.BPMN c.DFD d.all of them Que stion 2 CF D stands for: a.Cross Function Diagram b.Chief Function Director c.Chief Functional Director
d.Cross Functional Diagram Que stion 3
Th ree alternatives to business process manage are:
a.automation, people, technology
b.automation, streamlining, BPR
c.streamlining, people, technology d.automation, BPR, people Que stion 4
W hat is true about Business Process?
a.all of them
b.processes are something that business go through everyday in order to ac complish their mission
c.automation through technology helps to make business processes more
e 昀케cient and e 昀昀 ective
d.a business process, is a process that is focused on achieving a goal for a bu siness Que stion 5 W hat are CFD used for? a.Identify accountabilities lOMoARcPSD| 61830286
b.all of them
c.Identify problems within process d.Clarify responsibilities Que stion 6
W hat is the simplest way to document a process?
a.analyze forms used in the process
b.make a simple list of each step in the process
c.follow people around as they do their jobs
d.interview stakeholders about the business objectives Que stion 7
Co mpanies should redesign their existing processes and develop new processes
that take advantage of the new technologies and concepts. a.TRUE b.FALSE Que stion 8
W hich are business process diagramming tools?
a.all of them b.BPMN c.CFD d.DFD Que stion 9
Na tural languages (e.g., English, Vietnamese,..) are capable to explain complex bu siness processes. a.FALSE b.TRUE Que stion 10 DF D stands for:
a.Data Flow Diagram b.all of them lOMoARcPSD| 61830286 c.Database Functional Diagram d.Database Flow Diagram
QUIZ 3: 10đ Question 1 What does CRM system use for?
a.Manages an organization’s customers
b.Manages an organization’s partners
c.Manages an organization’s suppliers
d.Manages an organization’s environment Que stion 2
W hich type of application software help users to accomplish their job? a.Working software b.Programming software
c.Productivity software d.Utility software Que stion 3
W hich of the following is not an Operating System? a.Android b.Google Question 6
What are the functions of the Operating System?
a.all of the above
b.Provide a platform for developments to write software
c.Provide the user-interface components
d.Manage the hardware resources of the computer lOMoARcPSD| 61830286 Que stion 7
The CPU can also be thought of as the of the computer? a.User Interface b.Brains c.Input Device d.All of the above Que stion 8
W hat are the advantages of Solid-State Drives over hard disks ? a.SSD is more expensive
b.They use 昀氀 ash memory which is much faster than a traditional
di sh drive c.All of the above
d.SSD is slower but more reliable Que stion 9
W hich of the followings is not a characteristic of Open-source software?
a.Community can 昀椀 x bugs and add feature
b.Company that developed the software provides technical support c.Source code can be reviewed
d.Software is available for free Que stion 10
En terprise Application Software helps businesses to:
a.Create a common database for the organization.
b.Apply the best business practices for an enterprise
c.Performs business functions.
d.All of them
QUIZ 4: 10đ Question 1 lOMoARcPSD| 61830286 What does "SaaS" stand for? a.none of them b.Structure as a service
c.Software as a service d.System as a service Que stion 2
W hat is the limitation of IPv4?
a.The lack of address space b.It's not an unique adress.
c.The IPv4 address is not accurate anymore. d.All of them Que stion 3
W hat is NOT true about Extranet?
a.Better collaborate with other companies
b.A computer network for sharing information.
c.Prevent the access of outsiders d.None of them Que stion 4 W hat is a domain name? a.An IP address b.An Internet protocol
c.A human-friendly name that corresponds to an IP address
d.How packets are switched on the Web Question 5
When using Cloud computing services, your information is stored on someone else’s computer.
What are you most concerned about? lOMoARcPSD| 61830286 a.Nothing to worry about b.Accessability c.Security d.Expensive fee Que stion 6
W hat is the true about Cloud Computing?
a.All of them
b.Programs for running a company may be hosted on a remote server
c.The infrustructure for running a company's assets can be rented as needed
d.Information may be stored on a remote server Que stion 7
W hich of the followings is a Cloud-based applications? a.Google Docs b.None of them c.Windows 10 d.Microsoft O 昀케ce 2016 Que stion 8
W hat is Cloud Computing replacing?
a.All of the mentioned b.Corporate data centers
c.Expensive personal computer hardware. d.Expensive software upgrades Que stion 9 W hat is a LAN?
a.A network that connects a 昀椀 rms consumers to their supply chain
b.A network that connects a group or organization in a small lOMoARcPSD| 61830286
ge ographic region
c.A network that connects a group of consumers to ecommerce networks
d.A network that connects a group or organization in a wide geographic Que stion 10
W hat does the term packet mean?
a.The protocol for connecting bridges and routers
b.Primary Access Computer KbitE Test c.An IP address
d.The fundamental unit of data transmitted over the Internet
Quiz 5: 10đ Question 1
Just like a company, you can do things to ensure your recovery from a major problem (like your
laptop crashing). What are some things you can do?
a.perform regular backups of your data
b.test your backup to make sure that it works
c.store your in a safe place. If your house burns down or your computer is
sto len, storing your backup somewhere else can be bene 昀椀 cial
d.all of them Que stion 2
Do cuments which are stored in personal computer should not be backed up pe riodically a.FALSE b.TRUE Que stion 3
W hich aspect of Information Security Triad shows that Information can be
ac cessed and modi 昀椀 ed by authorized individuals in an appropriate timeframe? a.Accessibility lOMoARcPSD| 61830286 b.Availability c.Con 昀椀 dentiality d.Integrity Que stion 4
W hich of the following is not part of the information security triad? a.Availability b.Accessibility c.Con 昀椀 dentiality d.Integrity Que stion 5
W hich run on the operating system and intercepts packets as they arrive to a co mputer? a.Hardware 昀椀 rewalls b.Both of them
c.Software 昀椀 rewalls Que stion 6
W hich aspect of Information Security Triad shows that data has not been altered in an unauthorized manner? a.Accessibility b.Availability c.Integrity d.Con 昀椀 dentiality Question 7
What does the term authentication mean?
a.Making sure someone using the computer is who they say they are
by use of passwords and other techniques b.all of them
c.Making sure that data is kept con 昀椀 dential, so only the owner of the data lOMoARcPSD| 61830286 can see it
d.Making sure data is accurate Que stion 8
Se curity policies must be issued by Senior Management a.TRUE b.FALSE Que stion 9
W hich of the following is NOT a way to help with password protection?
a.train people on how to create a good password b.use a complex password
c.change your password regularly
d.use the same password for multiple web sites and computer sy stems Que stion 10
W hat is role-based access control?
a.it is an Access Control List (ACL) that de 昀椀 nes everyone's access
b.it is used to encrypt user passwords
c.it is used to give users with speci 昀椀 c characteristics (roles)
di 昀昀 erent levels of access to information
d.it requires at least two forms of authentication
quiz 6 10đ Question 1
Which does allow the data to be copied and stored for analysis? a.Data storage b.Warehouse c.Database
d.Data warehouse Que stion 2 lOMoARcPSD| 61830286
W hich is an application allowing data to be entered, modi 昀椀 ed, deleted? a.all of them b.Data storage c.SQL d.DBMS Question 3
Which is a language that helps extract information from the database for analysis purposes? a.data mining b.Python c.C# d.SQL Que stion 4
Fa cts and statistics collected for reference or analysis are de 昀椀 ned as: a.Knowledge b.Data c.Wisdom d.Information Que stion 5
The goal of many IS is to transform data into… In order to generate… that can be used for decision making a.reports, graphs b.knowledge, questions
c.information, knowledge d.digital, information Que stion 6
Da ta is developed when information has been aggregated and analyzed to make lOMoARcPSD| 61830286 de cisions a.TRUE b.FALSE Que stion 7 W hat does DBMS stand for? a.Dynamic Management Software b.None of them
c.Database Management System d.Data Management System Que stion 8
W hich of the following is NOT a data type? a.Text b.Name c.Date d.Number Que stion 9
W hich does de 昀椀 ne the unique character of each record in database? a.Data value b.Primary Key c.all of them d.Data type Que stion 10
Co ntains a subset of data warehouse information a.database b.data mart c.data mining d.structured data lOMoARcPSD| 61830286
Quiz 7 10 đ
W hich is type of eCommerce "thegioididong.com" de 昀椀 ned? a.B2C b.C2C c.all of them d.B2B Que stion 2
Ke y feature of eCommerce "Ubiquity" is de 昀椀 ned as: a.all of them
b.Internet/Web technology available everywhere: work, home, and
so on, anytime
c.The technology works through interaction with the user
d.Supports multi types of message such as video, audio, and text Que stion 3
Go od customer relationships can determine success or failure for the business. a.TRUE b.FALSE Que stion 4
W hich is key feature of CRM de 昀椀 ned as building customer loyalty? a.Retain b.Acquire c.Enhance Que stion 5
W hich is feature of digital goods? a.Pricing highly variable lOMoARcPSD| 61830286 lOMoARcPSD| 61830286
c.Costs of delivery over the Internet very low
d.Can be delivered over a digital network Que stion 6
The technology reaches across national boundaries, around Earth is de 昀椀 nition of wh ich feature of eCommerce? a.Global reach b.Ubiquity c.Richness d.Universal standards Que stion 7
W hich of the followings can be digital goods? a.Software b.Films c.Photos
d.all of them Que stion 8
Ec ommerce is use of the Internet and web to transact business a.TRUE b.FALSE Que stion 9 W hich is not digital good?
a.Tables and Chairs b.Video c.Music tracks d.eBooks Que stion 10 lOMoARcPSD| 61830286
A s trategy used to collect information about the customer’s needs in order to
de velop stronger relationships is: a.ERP System b.CRM c.CRM System d.None of them Que stion 11
On e of bene 昀椀 ts of disintermediation to consumer is reducing cost a.TRUE b.FALSE Question 12
Which feature of eCommerce a 昀昀 ect to personalized messages sent to individuals or speci 昀 椀 c groups? a.Personalization b.Richness c.Social technology d.Global reach Que stion 13
Wi th CRM software, company can analyze and identify trends and customer’s ne eds. a.TRUE b.FALSE Que stion 14
W hich is key feature of CRM de 昀椀 ned as 昀椀 nding new customers? a.Enhance b.Retain c.Acquire d.all of them lOMoARcPSD| 61830286 Que stion 15
W hich is NOT bene 昀椀 t CRM system brings to business?
a.Integrate customer data from all over the organization
b.Provide single enterprise view of customers c.Analyze customer's needs
d.Consolidate and analyze data of employees
Quiz 8 10đ Question 1
Which is a software application used to analyze an organization’s data to improve decision making? a.eCommerce website b.CRM system c.None of them d.BI software Que stion 2
W hich is system of integrated software modules and a centralized database? a.ERP b.Ecommerce c.all of them d.CRM Que stion 3
ER P system enhances operational e 昀케ciency a.FALSE b.TRUE Que stion 4