Review Enteprise Resources Planning - Bussiness(BUS123) | Đại học Hoa Sen

1/ When a piece of equipment’s capacity is exceeded, its capacity can be increased
by adding new hardware. This is commonly known as:
 Scalability (Khả năng mở rộng).
2/ In the 1980s, _____, the technology that holds data in an organized fashion, existed for ERP development.
 DBMS (Database Management System) - Hệ quản trị cơ sở dữ liệu.
3/ ____ software allows a plant manager to plan production and raw materials
requirements by working backward from the sales forecast.
 MRP (Material Requirements Planning).
4/ The direct computer-to-computer exchange of standard business documents is known as:  Email.
5/ Software ______ are individual programs that can be purchased, installed, and run separately, but
data from the common database. extract (trích xuất)  Modules. (Mô-đun)
6/ When third party software companies are able to write software to integrate with
an ERP system, it is said to have:
 Open architecture (Kiến trúc mở)
7/ Old information and computer systems are known as:  Legacy systems.
8/ ______ is SAP’s biggest competitor.  Oracle.
9/ Which R/3 module records sales orders?  SD
10/ Which R/3 module records transactions in the general ledger?  FI
11/ After a company chooses the modules they want to implement, they must
decide on about _____ options, which allow the customer to customize the
modules to fit their business to some extent.
 Configuration (Cấu hình)
12/ Which of the following is a benefit to running an ERP system?  Global integration
 Elimination of updating and repairing multiple systems (Loại bỏ cập nhật và sửa chữa đa hệ thống)
 Capability to manage operations, not just monitor them.
13/ An ERP system for a large company will cost ______, including software,
training and implementation.  $50-500 million
14/ One assessment (đánh giá) of a project’s value is calculated by the:
 ROI (Return on investment – Tỷ suất hoàn vốn).
15/ Bumpy roullouts of ERP systems are usually caused by: (Các vấn đề khó khăn của hệ thống)  People problems.
16/ The statistical and logical analysis of large sets of transaction data is called:  Data mining.
17/ ____ is the conducting of business over the Internet. (conduct: tiến hành)  E- Commerce.
18/ Individual information systems for each functional area in a company are known as:  Silos.
19/ Which ERP package is a popular software choice for managing human
resources and financial activities at universities?  PeopleSoft.
20/ Which of the following modules in SAP ERP maintains production information.  PP
21/ Which of the following module in SAP is a set of tools that can automate the activities in SAP ERP?  Workflow.
22/ What are software that enables systems to exchange data without
complicated software links?  Web Services.
23/ A customer calls up to find out how much 1000 units of a product would cost.
This is an example of: _____ in the sales and distribution process.
 Pre-Sales Activities (Hoạt động trước khi bán hàng).
24/ A customer is granted a 10% price discount in a large order. This is an example
of an activity in: ____ in the sales and distribution process.  Sales Order Processing.
25/ A customer’s order is checked to see if it can be produced and delivered by the
requested date. This is an example of: _____ in the sales and distribution process.
 Inventory Sourcing (Tìm nguồn cung ứng hàng tồn kho).
26/ A customer’s documents are released to the warehouse so that the goods can be
gathered, packed and boxed. This is an example of: ______ in the sales and distribution process.  Delivery and Billing.
27/ A customer’s remittance (Chuyển tiền) causes Cash to be dibited and Accounts
Receivable to be credited. This is an example of: ______ in the sales and distribution process.  Payment.
28/ In SAP ERP, the history of a transaction (such as a sales order) can be
researched by looking at its ________.  Document flow.
29/ In the sales order process, there is a number used in the SAP ERP sales order
that in a paper process would be pre-printed on the sales document, usually in
sequential number order. It’s assigned by the customer to the sales order. What is this number?
 Purchase Order Number. (Số lượng đơn đặt hàng)
30/ Setting prices for customers can be very complex. SAP helps by offering a
control mechanism (Cơ chế kiểm soát), called ______, to determine how much to
charge a given customer for a given product.  Condition Technique.
31/ The _____ system communicates with SAP ERP, BW and APO systems in
developing and excecuting its plans.  CRM.
32/ This software can automatically route customers who contact the company to
a sales representative. Companies can use this software to forecast customer needs.
 Sales force automation. (Tự động hóa lực lượng bán hàng)
33/ The SAP ERP system allows users to define various ways to group customers
and salespeople. These groups are callded ____.
 Organizational structure (Cơ cấu tổ chức).
34/ In _____ CRM, the software and equipment reside (liên quan) with the CRM
provider; it is not installed in-house.  On-demand.
35/ Which of the following are benefits to CRM?  Lower costs.  Higher revenue
 Improved strategy and performance measurement (Cải thiện chiến lược và đo lường hiệu suất).
36/ A make-to-stock production system (Hệ thống sản xuất kho) is one where:
 Items are made for inventory in anticipation of sales orders. (Các mặt hàng
được thực hiện để kiểm kê với dự đoán các đơn hàng bán hàng.)
37/ An unexpected increase in product demand can lead to:
 A depletion of finished goods inventories. (Sự cạn kiệt của hàng tồn kho thành phẩm)
 A depletion of raw materials inventories (Sự cạn kiệt của hàng tồn kho nguyên liệu thô)
 Increased overtime and transportation expenses. (Tăng chi phí làm thêm giờ và vận chuyển)
38/ After MRP is run in the SAP R/3 system:
 The stock/ requirements list and MRP list are both updated and show the same information.
39/ In detailed production scheduling, longer production runs of a particular product:
 Increase the available capacity by reducing the frequency of setups. (Tăng dung
lượng khả dụng bằng cách giảm tần suất thiết lập)
 Increases finished goods inventory levels. (Tăng mức tồn kho thành phẩm)
40/ The order of the steps in the SAP R/3 production planning process are:
 Sales Forecasting, Sales and Operations Planning, Demand Management, MRP.
41/ The costs it normally takes to manufacture a product, which is calculated from
historical costs and any changes from that, are known as:  Standard costs.
42/ _____ are disaggregated to generate detailed production schedules.
 Rough-cut plans (Các kế hoạch thô sơ)
43/ What is the production plan for all finished goods?
 MPS – Master Production Schedule (Kế hoạch sản xuất tổng thể).
44/ What process answer the question “What do we need to order to produce the
product, and when do we need to order these raw materials?”
 MRP – Materials Requirements Planning.
45/ What metric tracks (theo dõi số liệu) the number of times a supplier meets the agreed upon delivery date?
 On-time performance (Hiệu suất đúng giờ).
46/ Periodically, companies summarize the balances in the books of account. This process is called:  Closing the books.
47/ Asssume a company records its transactions in an ERP system. On the shop
floor, a production run has just been finished and the finished goods are transferred
to the warehouse for storage. What would a likely way be to tell the ERP system about this event?
 The bar codes on the goods are scanned as they enter the warehouse. The data
generated is passed to the ERP database electronically. (Mã vạch tên hàng hóa
được quét khi nhập kho. Dữ liệu được tạo ra được chuyển đến cơ sở dữ liệu ERP dưới dạng điện tử).
48/ A specialized database used for data analysis purposes is called a: _____  Data warehouse.
49/ Which financial statement shows account balances such as, cash held,
amounts owed to the company by customers, the cost of raw materials and finished goods inventory?  Balance sheet.
50/ _____ are often allocated based on total machine hours or total labor hours.
 Overhead costs. (Chi phí chung)
51/ Each transaction in SAP ERP gets its own unique number. This is known as: ___  Document flow.
52/ Another name for an income statement (báo cáo thu nhập) is a ____.  Profit and Loss
53/ In an ERP system, the balance sheet and P&L statements are:  Reports
54/ What is the advantage to credit management in SAP ERP?  The data is in real-time.
55/ For Fitter Snacker, the sum of direct materials, production overhead (chi phí
sản xuất), and direct labor is the ____.
 COGM – cost of goods manufactured (Giá vốn hàng bán).
56/ The two key pieces of information for a cost analysis is the direct material and the direct _______.  Labor.
57/ To record employee working times, SAP ERP uses _______.
 CATS (cross application time sheets).
58/ The parts of an employee’s pay that is comprised of base pay (lương cơ bản),
bonuses(thưởng), gratuities (tiền boa), overtime (tăng ca), sick pay (lương ốm),
and vacation allowances (trợ cấp kỳ nghỉ) are known as _____.
 Remuneration elements. (Yếu tố lương thưởng).
59/ _____ are skills or abilities associated with a position, while ____ are skills or
abilities associated with a specific employee.
 Requirements, qualifications
60/ A plan for replacing key employees is known as a _____.
 Succession plan (Kế hoạch kế vị)
61/ What is the name of the group of candidates selected to be interviewed by
Fitter Snacker for a particular position? For example, assume 20 applicants applied
and only 3 were selected to be interviewed.  Short list.
62/ What does acronym (viết tắt), CpH stand for?
 Cost per Hire (Chi phí cho mỗi lần thuê).
63/ The process of determining each employee’s pay is called a ____.
 Payroll run (Chạy tính lương).
64/ The SAP ERP system evaluates the input data to payroll and notes any discrepancies in a (n) ____.
 Error log. (Nhật kí lỗi)
65/ A graphical representation of a business process is known best as a ______.  Flowchart.
66/ When doing process mapping, one of the most important tasks is to define the
____. These define which activities are to be included in the process.
 Process boundaries (Ranh giới quy trình).
67/ A deployment flowchart (lưu đồ triển khai) is also known as _____.  Swimlane flowchart.
68/ In value analysis, which of the following activities should be eliminated (loại bỏ)?  No value
69/ In value analysis, which of the following activities is defined as value for
which the customer is willing to pay?  Real value.
70/ Which software program automates the execution of business processes?  Workflow.
71/ Which term represents a set of tasks or activities that produce desired outcomes?  Business Process
72/ Which term refers to all of the activities involved in buying or acquiring the
materials used by the organization, such as raw materials needed to make products?  Procurement Process.
73/ Within the finacncial structure typical functions or departments found in a
modern organization include which of the following?  Purchasing Operations  Finance  Marketing
74/ The business process of Cash Flow Management is handled under the
Accounting and Finance functional area of operation.  True
75/ An ERP system allows data to be entered once, and then used throughout the organization.  TRUE
76/ You are explaining the Sales Order Management business process in SAP ERP
to a colleague. Which Sales Order Management business transaction, in SAP ERP,
creates a financial accounting document? Please choose the correct answer.  Create a billing document.
77/ In SAP ERP, Sales Order Management Process, a billing document is created.
When a billing document is saved, in SAP ERP. What integration points occur?
 The customer’s credit account is updated.
 An open item is posted on the customer’s account.  is increased Revenue
78/ Which partner roles are required?
 Payer (Người trả tiền)  Sold to  Bill to  Ship to
79/ Four phrases of the cultivation of custormer relationship: (P-A-S-R)
 Prospecting + Acquiring + Servicing + Retaining (Tìm kiếm khách hàng tiềm
năng + Có được + Phục vụ + Giữ chân)
80/ In the SAP ERP system, inputs to the general ledger occur simultaneously
with input of business transactions to the various modules.  TRUE
81/ Which general ledger document tracks the amount of money that a customer
owes for the goods received by the customer?  Accounts receivable
82/ When a company has an ERP system, it no longer needs a general ledger.  FALSE
83/ The term drill down (đi sâu) refers to the ability to view the details behind a summary of information.  TRUE
84/ Customers can get pricing information about the company’s products through (a/an) ___ Inquiry
85/ _____ activities such as tracking customer contacts, including sales call, visits and mailings.  Marketing
86/ _____ refers to the process of determining production quantities – số lượng sản
xuất (for raw materials produced in-house) and order quantities – số lượng đặt hàng (for purchased items).  Lot sizing.
87/ A shortfall of raw materials is known as a ____.  Stockout
88/ To avoid stockouts, manufacturers might carry extra raw materials known as ____.  Safety stock
89/ The prediction of future sales is the _____.  Sales forecast.
90/ Old systems are known as _____.  Legacy systems.