MINISTRY OF EDUCATION&TRAINING HOA SEN UNIVERSITY CLASS: SALES MANAGEMENT 1311 - 2233 FINAL REPORT SALE PLAN OF TIGER PRODUCT Lecturer: Phan Minh Tuấn Group: 4
Performer: Nguyễn Trần Ngọc An - 22114361
Văn Thị Băng Châu – 22114460
Phạm Thị Tuyết Ngân - 22116979
Lê Thị Thanh Nhã - 22110702
Võ Nguyễn Yến Nhi - 22115191
Nguyễn Trần Hoàng Quân - 22114297 TP.HCM, June 6, 2022 FINAL REPORT – GROUP 4 RECOMMENDATIONS OF LECTURER 1 FINAL REPORT – GROUP 4 CITATION
This final report was written with the purpose of describing the information
that your team has learned and analyzed during the time of the research
against. During this time, I took advantage of the work of observing,
researching and reviewing the actual business situation of HEINEKEN
enterprise and from that, I selected topics for research, development, and
product sales planning. tiger beer.
In addition to the specialized theories that I have accumulated through my
studies, I also use journals, books, reference materials and some other
relevant information about the industry that I research on the Internet. I
collect the range and include it in the report as a secondary data source.
Based on all the data and information that I have gathered, I present the following report in 6 parts:
PART 1: IN TRODUCTION OF BUSINESS AND PRODUCT
PART 2: ANALYSIS OF THE MICRO & MACRO SITUATION PART 3: SWOT ANALYSIS PART. 4: SER SALES GOALS PART 5: SALES EXECUTION
PART 6: MONITOR SALES ACTIVITIES PART 7: BUDGET PART 8: FINAL CONCLUSION 2 FINAL REPORT – GROUP 4 ACKNOWLEDGEMENT
First of all, we would like to express our sincere thanks and respect to Hoa
Sen University, which has taught and created good conditions for us to study,
and especially the lecturers who guide us. Teacher Phan Minh Tuấn has
facilitated and supported us in the process of completing the report.
Due to limited knowledge, it is inevitable that there will be shortcomings in
understanding and clarifying the assigned problem. We look forward to
receiving the comments and guidance of you and your friends. 3 FINAL REPORT – GROUP 4 TABLE OF CONTENTS
RECOMMENDATIONS OF LECTURER.................................................................................1
CITATION......................................................................................................................................2
ACKNOWLEDGEMENT............................................................................................................3
TABLE OF CONTENTS...............................................................................................................4
LIST OF IMAGES SMALL.........................................................................................................5
INTRODUCTION.........................................................................................................................6
PART 1: INTRODUCTION OF BUSINESS AND PRODUCT.................................................8
PART 2: ANALYSIS OF THE MICRO & MACRO SITUATION.........................................12
2.1 MICRO ENVIRONMENT....................................................................................................................................12
2.1.1 COMPETITOR..............................................................................................................................................12
2.1.2 INTERMEDIARY AGENT..............................................................................................................................13
2.1.3 CUSTOMERS...............................................................................................................................................13
2.2 MACRO ENVIROMENT.....................................................................................................................................14
2.2.1 ECONOMIC ENVIROMENT..........................................................................................................................14
2.2.2 POLITICAL ENVIROMENT............................................................................................................................14
PART 3: SWOT ANALYSIS.......................................................................................................16
3.1 STRENGTHS..................................................................................................................................................... 16
3.2 WEAKNESSES...................................................................................................................................................18
3.3 OPPORTUNITIES..............................................................................................................................................19
3.4 THREATS..........................................................................................................................................................20
PART 4: SET SALES GOALS...................................................................................................21
4.1 BASES FOR BUILDING GOALS..........................................................................................................................21
4.1.1 CURRENT MARKET SITUATION...................................................................................................................21
4.1.2 ACTUAL RESOURCES OF THE BUSINESS......................................................................................................22
4.1.3 PAST SALES RESULTS...................................................................................................................................24
4.1.4 FUTURE SALES GOALS................................................................................................................................25
4.2 STRATEGY DEVELOPMENT...............................................................................................................................26
4.2.1 PRODUCT STRATEGY ( PRODUCT)..............................................................................................................26
4.2.2 PRICE STRATEGY (PRICE)............................................................................................................................27
4.2.3 DISTRIBUTION STRATEGY (PLACE)..............................................................................................................28
4.2.4 PROMOTION STRATEGY (PROMOTION).....................................................................................................30
4.2.5 B2C.............................................................................................................................................................33
4.2.6 B2B.............................................................................................................................................................34
PART 5: SALES EXECUTION..................................................................................................36
5.1 SALES FORCE....................................................................................................................................................36
5.2 AGENTS, WHOLESALERS AND RETAILERS.........................................................................................................39
5.3 SUPPORT MARKETING ACTIVITIES...................................................................................................................39 4 FINAL REPORT – GROUP 4
PART 6: MONITOR SALES ACTIVITIES..............................................................................41
6.1 SALES STAFF MANAGEMENT...........................................................................................................................41
6.2 INVENTORY MANAGEMENT............................................................................................................................42
PART 7: BUDGET.......................................................................................................................43
PART 8: FINAL CONCLUSION...............................................................................................44
RESOURCE.................................................................................................................................45
TURNITIN...................................................................................................................................46 5 FINAL REPORT – GROUP 4 LIST OF IMAGES SMALL
Figure 1 Office complex of Heineken Vietnam Brewery - Vung Tau..............9
Figure 2 Tiger beer product lines...................................................................10
Figure 3 Market share of beer manufacturing companies in Vietnam 2021
(Heineken includes 2 main brands: Heineken beer and Tiger beer)...............11
Figure 4 Global beer consumption by country..............................................13
Figure 5 Stock situation of 2018-2022..........................................................14
Figure 6 Tiger monthly growth around 2022.................................................21
Figure 7 Heineken staff’s..............................................................................23
Figure 8 APB's revenue and profit have grown steadily over the years.........24
Figure 9 Tiger's customer..............................................................................25
Figure 10 Price segment statistics..................................................................27
Figure 11 Music event : virtual reality concert tiger remix............................32
Figure 12 Son Heung-Min Teams Up With Tiger Beer to Encourage
Everyone to Pursue Ambitions......................................................................33
Figure 13 Music event : virtual reality concert tiger remix............................33 6 FINAL REPORT – GROUP 4 INTRODUCTION Reason for choosing the topic
The reason for choosing the topic Distribution is one of the important
stages in business activities of enterprises.Besides product strategy,
advertising, promotion, distribution strategy is an important marketing tool to
help businesses create and maintain a long-term competitive advantage in the
market. Researching and developing a wide distribution system and
approaching the target market not only creates a great competitive advantage
in the market but also achieves a long-term advantage. However, in order to
build a highly strategic distribution channel, businesses must invest a lot of
money, effort and time, because this is both a science and art work. As a
long-standing beer brand in Vietnam, Tiger beer brand has built its own wide
distribution channel system to help easily bring products to
consumers.Branded products are present on the market from North to South,
distributed through distributors, agents, and retailers. With fierce competition
from competitors in the market, the Tiger beer brand still maintains its
momentum, capturing the minds of target customers by developing a strong
distribution channel system and knowing how to coordinate effectively.
distribution channel strategy with other variables in marketing strategy.
Therefore, the group has chosen the topic "ANALYSIS OF THE
DISTRIBUTION CHANNEL SYSTEM OF BIATIGER BRAND IN
VIETNAM MARKET" to find out how the brand builds its distribution
channel system and gives some comments for the strategy. distribution channel strategy 7 FINAL REPORT – GROUP 4 Objectives of the thesis
The purpose of the essay is to collect basic information about Tiger beer
brands and products in Vietnam market, learn and analyze the distribution
channels of Tiger beer products, evaluate the advantages, disadvantages for
distribution channel strategy and propose some solutions in the future. In
order to complete the purpose of the topic set out above, the task of the topic
focuses on solving the following basic problems: Research, Synthesize and
analyze the distribution channel system of the Tiger beer brand. Assess the
current situation and propose solutions for the distribution system of the Tiger beer brand. Tiger outline
The marketing strategy of Tiger beer has partly confirmed the terrible
power of the "strong tiger" of the Asian beer village. With the pride of a
famous Asian beer brand in the world, Tiger is constantly reinventing itself in
all aspects. At the same time, presenting a strong and modern new image.
However, it still retains the quintessential taste, integrity and class. Thereby,
increasingly affirming the leading position in the choice of young Asians.
Digital Restaurant, a useful and reputable website with the latest updates in the case study section 8 FINAL REPORT – GROUP 4
PART 1: INTRODUCTION OF BUSINESS AND PRODUCT
History of formation and development
Tiger was born in 1930 in Singapore. In 1931, Heineken entered into a
joint venture with Singapore's Neave and Farser beverage companies to form
Malayan Breweries Limited (MBL). This cooperation helps to increase
Heineken international's dominant ratio when it holds 95.3% of the shares.
In October 1932, Singapore had its first beer brand, Tiger Beer, belonging
to Heineken Asia Pacific. In 1990, MBL changed its name to Asia Pacific
Breweries (APB). The aim is to dominate the Asian market. Thanks to the
exploitation and understanding of the Asian market and culture, Tiger beer
has successfully made a good impression on customers.
The strong, masculine Asian tiger and animal symbol further affirms the
brand image of true Asian beer. Not only firmly in this market, it is also
exported to many parts of the world. At the same time, becoming the
exclusive leading brand of APB. It can be said that this is one of the biggest beer brands in the world. Brief
i ntroduction of the Company :
Produced by Heineken Asia Pacific, forerunner
Tiger Beer is a Singaporean beer brand that was first launched as Asia Pacific Brewery.
The company is a joint venture between Heineken N.V. and Singapore
multinational food and beverage company Fraser and Neave. 9 FINAL REPORT – GROUP 4
Tiger is one of the biggest beer brands in the world, and Vietnam is one
of Tiger's most beloved markets.
Figure 1 Office complex of Heineken Vietnam Brewery - Vung Tau Brief introduction of the P roduct :
Currently, in the Vietnamese market, Tiger Beer mainly provides this
market with beer lines such as:
Tiger Original beer (Tiger brown): is one of the most popular and
consumed beers in huge quantities. From restaurants to street eateries, everyone loves this beer.
Tiger Platinum Wheat Lager Beer: Is a new line of Tiger beer with
many improvements both inside and out, bringing a new wave to attract consumers' attention. 10 FINAL REPORT – GROUP 4
Tiger Crystal Beer (Silver Tiger): is a new product of Tiger beer, using
the unique cold fermentation technology Cold Suspension, deeply
cooled by Crystal Cold technology
Figure 2 Tiger beer product lines
In particular, the Tiger Beer brand recognizes that today's light beer market
is increasingly growing, with many young urban drinkers demanding a
smooth yet full - flavoured wine selection for every social occasion be it at a
party or at a company dinner after a long day at work, so now Tiger Beer has
turned its Tiger Crystal beer into a development spearhead and an iconic
product of Tiger in the future. At the 2010 World Beer Cup, Crystal Silver
Tiger beer took the lead, beating 19 entries in the Australian, Latin American
or Tropical Light Lager category and was rated 87 points by
www.tastings.com, the website of the Beverage Testing Institute. 11 FINAL REPORT – GROUP 4
PART 2: ANALYSIS OF THE MICRO & MACRO SITUATION 2.1 MICRO ENVIRONMENT 2.1.1 COMPETITOR
Figure 3 Market share of beer manufacturing companies in Vietnam 2021
(Heineken includes 2 main brands: Heineken beer and Tiger beer)
Tiger beer belongs to the premium beer segment in Vietnam market
(Premium segment > 15,000 VND/can, bottle) with retail price from 16,000
VND or more depending on distribution location
Substitute products of 3 main competitors (Sabeco, Habeco, Carlsberg)
Saigon Chill Beer of SABECO company
Budweiser beer from Anheuser-Busch company.
Beck's beer line of Anheuser-Busch company (Beck's, Beck's Ice) 12 FINAL REPORT – GROUP 4
Sapporo Beer by Seibei Nakagawa Company
Zorok Lager Beer of Sabmiller Vietnam Company
brand or reputation of corporate governance to investors and consumers.
Carlsberg beer of the company Carlsberg Indochina 2.1.2 INTERMEDIARY AGENT
Tiger Beer has retail and wholesale agents spread across the country from
pubs, grocery stores, convenience stores, supermarkets, .. 2.1.3 CUSTOMERS
According to the Ministry of Health. The average alcohol consumption in
Vietnam per liter of pure alcohol per capita (over 15 years old) per year is 8.3
liters, equivalent to 1 person drinking 170 liters of beer per year. In a survey
conducted in 2021 in Vietnam within 30 days, up to 64% of men and 10% of women drank alcohol. 13 FINAL REPORT – GROUP 4
Figure 4 Global beer consumption by country 2.2 MACRO ENVIROMENT 2.2.1 ECONOMIC ENVIROMENT
General Statistics Office -> beer production in the first 6 months of 2022 => 2.6 billion liters 14.2% increase over last year
increased by 9.1% over the same period in 2019 (before the epidemic
broke out and Decree No. 100/2019/ND-CP took effect).
Although the Fed increased lending rates, causing a series of Vietnamese
banks to increase, it did not reduce the level of beer consumption. 2.2.2 POLITICAL ENVIROMENT
Article 5 Law on Alcohol Prevention and Control 2019 => 18 years old can drink beer 14 FINAL REPORT – GROUP 4
Decree No. 100/2019 => raise the penalty level General Statistics Office 2020
Decree 100 along with the covid 19 epidemic => decrease in beer sales
Figure 5 Stock situation of 2018-2022
Shares of Heineken company of Tiger beer 2019 2020 decreased and then
increased again from 2021 to present
=> Vietnamese people's consumption habits have not been affected much
after the Decree because => penalties are available but little enforcement 15 FINAL REPORT – GROUP 4 PART 3: SWOT ANALYSIS 3.1 STRENGTHS Brand reputation:
Originating from the streets of Asia in the 1930s, until now, Tiger
Beer has been present in more than 60 countries and has become a
beer brand loved by many consumers with its distinctive beer taste.
Tiger Beer is one of the most successful brands in Singapore and in
the world. Currently, the Tiger beer brand is valued at S$820 million. Many prestigious awards:
More than 40 prestigious international awards that Tiger has
achieved has become the pride of the "Asian tiger" during 9 decades of conquest worldwide.
In particular, it is worth mentioning twice winning the Gold Medal at
the International Beer Industry Awards taking place in the UK - the
award is likened to the Oscars of the beer industry - in 1954 and 1998. Local customers: 16 FINAL REPORT – GROUP 4
In every country where Tiger beer is located, the brand strives to
create familiar local customer networks.
In addition, the unique and distinctive taste of Tiger beer is also a
factor that is chosen by local customers because of its suitability with
hot and humid weather as well as the taste suitable for delicious Asian dishes. Wide distribution network:
Another strength of the Tiger beer brand lies in its wide distribution
network and market share through the association of two
shareholders, Fraser and Neave, Limited (F&N) and Heineken International.
Heineken International is a longstanding and well-known brand
among brewers through its global network of distributors and 115
breweries in over 65 countries. Powerful Marketing Strategy
Exploiting Asian culture, Asian heritage and Far Eastern
characteristics, Tiger Beer has attracted many target customers of
Tiger - especially young people.
Tiger Beer's global brand platform, "Uncage" is not only a
descriptive metaphor for how the brand brings bravery to the whole
of Asia, but also the first step in the marketing strategy of Tiger Beer.
Tiger beer attracts customers in these Asian countries. 17 FINAL REPORT – GROUP 4
Through a big idea, Tiger wants to convey to young Asians that no
matter who they are, in any position in society, live to the fullest,
beyond the barriers of self and society. 3.2 WEAKNESSES Innovation trend:
Young people in recent years often prefer strong alcohol to beer
because of the new strong feeling from alcohol.
In addition, in a market as competitive as beer production, advances
in technology from the innovation of other beer brands are factors
that put Tiger beer under constant threat. Health:
Many health related diseases including liver disease, heart disease
are related to the consumption of alcoholic stimulants such as beer and wine.
Moderate intake of these stimulants can have many health benefits,
but in reality, people who regularly drink alcohol consume more than recommended. 18 FINAL REPORT – GROUP 4
Alcohol use is increasing at an alarming rate, especially among
young people, not only creating a burden on health, causing
economic losses but also increasing social problems.
Alcohol is the 5th leading risk factor for disability and death in
Vietnam. The WHO's Global Status of Alcohol Report shows that
alcohol is a direct cause of at least 30 diseases and an indirect cause
of at least 200 diseases and injuries.
Traffic accidents and violence issues
Not only in Vietnam, in many Southeast Asian countries, the death
rate due to drinking while driving is increasing.
In Vietnam, alcohol is also the biggest cause of 30% of social
disorder cases and 33.7% of domestic violence cases. Alcohol use
has been causing a heavy burden on health, economy and increasing social problems. 3.3 OPPORTUNITIES
Increase in personal income: Removing the negative factors in recent
times, the beer market is still considered to be a very active development,
especially with the increase in the personal income of consumers. Population Increasing: 19