SB Unit 2 Tatmcb 5 - tatm 5 - Tài liệu tham khảo | Đại học Hoa Sen

AGENDA: Email/letter format and BUSINESS CORRESPONDENCE organization Composing formal/informal emails and letters
Experiences of emails and letters (Source:
https://mindchow.club/email-writing-how-to-write-effective-emails/, June 10th, 2020) 1. Overall objectives
By the end of this unit, students will be able to:
- recognise and apply format and organization of informal and formal emails/letters
- compose an informal and formal email/letter following email/letter etiquette - talk about email habits
- describe experiences of using letters 2. Key language knowledge
Vocabulary 1: Words related to emails/letters appreciate (v) informal (adj) assistance (n) long-standing (adj) 13 | P a g e attach (v) postpone (v) attachment (n) prompt (adj / complain (about) (v) / put off (v) complaint (n) regarding (prep) concerning (prep) regret (v) contact (n) / require (about) (v) / damage (n) signature (n) enclosure (n) spam (n) /spæm/ enquire (about) (v) / subject (n) formal (adj) with reference to hesitate with regard to
Vocabulary 2: Abbreviations frequently used in informal emails/ letters Acronyms Meaning aka Also known as ASAP As soon as possible Cc
Carbon copy (recipients are visible to all other recipients) Bcc
Blind carbon copy (recipients are NOT visible to all) CUL See you later HAND Have a nice day Rgds Regards Pls Please Info. Information Fwd Forward Re Regarding P.S Post script Enc. Enclosure 14 | P a g e 3. Online learning checklist
Look at the list of online learning tasks below and tick the tasks you have completed. Online learning task Task focus Completed Vocabulary Presentation 1
Words related to emails/letters - Presentation Presentation 2 Abbreviations - Presentation Task 1 Words - Word writing Task 2 Words definitions - Matching Task 3
Abbreviations meaning - Word writing Task 4 Words - Similar meaning Task 5 Words - Gap filling Task 6 Words - Multiple choice Section test Words - Word writing Grammar Presentation
Some useful expressions - Presentation Task 1
Useful expressions - Gap filling Task 2
Useful expressions - Multiple choice Task 3
Useful expressions - Completion Task 4
Useful expressions - Email completion Task 5
Useful expressions - Email rearrangement Section test
Useful expressions - Multiple choice Listening Task 1
Mistakes in emails - True or False Task 2
Changing an appointment - Multiple Choice Task 3
Changing plans - Short answers Task 4 Email problems - Gap filling Task 5 Email habits - True or False Task 6
Discussing to write a letter - Short answers Reading Task 1
Email of confirming information - Short answers Task 2
Letter of request - True or False or Not given 18 | P a g e Task 3
Letter of placing an order - Short answers Task 4
Email of complaint - True or False or Not given Task 5
Email of request - Multiple Choice Task 6
Letter of complaint - Short answers Writing Task 1
Useful expressions - Sentence arrangement Task 2
Useful expression - Sentence completion Task 3
Useful expression - Sentence completion Task 4 Email - Gap filling Task 5 Email - Email writing Task 6 Letter - Letter writing
4. Face-to-face class materials 19 | P a g e LESSON 1 EMAILS
Objectives: By the end of this lesson, students will be able to:
- recognise and apply format and organization of informal and formal emails
- compose an informal and formal email following email etiquette - talk about email habits Warm-up: Correspondence quiz
Work in 4 groups. Name the group. Answer the
questions about correspondence.
Activity 1: Identifying purposes
Work in pairs. Identify the purpose(s) of the following sentences. making/ replying to a request
making/ replying to a complaint
making/ confirming/ changing arrangements making a promise/ an apology
1. I would appreciate it if you could take a moment to provide some feedback on the quality of our product.
2. Just a note to set up a quick meeting to review the results that our sales team
achieved in the last 6 months.
3. Our company makes sure that the product is delivered within the agreed timescale.
4. I hope you can assist me in arranging the meeting next Wednesday and please find the agenda attached below. 5.
offered. Is it possible for you to arrange a meeting to discuss this issue again?
6. Please accept our apologies for the late response. We will send you a quotation by
fax after we make an appropriate adjustment.
7. Monday morning is OK for me. Please remember to bring along a copy of the
document I told you about yesterday. 20 | P a g e Activity 2: What is it for?
Work in groups of 3. Identify the style and purposes of each
email. Give your explanations. Go to page 109.
Note: One email can have more than one purpose.
Work in groups of 3. Discuss the style of emails and practice writing some sentences to
respond to these following situations.
Note: Write both the formal and informal versions of the email if applicable in the given situation
1. You ask the ceramics supplier for their latest catalogue and want them to send it by fax. 2.
your team members on Tuesday afternoon. You want to reschedule the meetings.
3. You have received a complaint from a customer about the wrong colour of the dress
she ordered last week. You give her an apology and want her to send the product back
by post and promise to deliver the right one as soon as possible.
4. A business partner would like to have a meeting with you. You confirm the arrangement with him/her.
5. You send the current price list and the specifications of all computer models that
your important business partner asked for.
6. You offer further help to your business partner in need and how to contact you (phone or email).
7. A product that your loyal customer was interested in is unavailable until next month.
You offer to place the order for him/her and will send it to him/her as soon as it
8. You have a business trip to Los Angeles. You want to inform your co-worker in the
Los Angeles branch about your flight cancellation because of the bad weather and tell
him/her your new arrival time, then say sorry for this inconvenience. Activity 4: Writing an email
Work individually. Write an email to reply to the email 2 in Activity 2 (go to page 110). 21 | P a g e Activity 5: Email habits
Work individually. Talk about your email habits based on the following suggestions:
- How often do you write emails?
- How many email accounts do you have?
- Who do you often exchange emails with? - What do you use emails for?
- What are your opinions on emails? 22 | P a g e