lOMoAR cPSD| 47206071
GỌI VÀ TRẢ LỜI ĐIỆN THOẠI
HỘI THOẠI 1 – GỌI ĐIỆN, PHẢN HỒI VÀ CHUYỂN MÁY CHO NGƯỜI KHÁC
A: Hello and good afternoon! My name is Jack Phan, and I work for the ALT business. I'd
want to talk with Mr. Nam Nguyen, if that is possible.
B: Just a second. I'll put you in touch. Please just hold the line. You've completed the task. B: This is Nam Nguyen.
A: Good morning, Mr. Nam. I'm Jack Phan, and I'd want to introduce myself. I'm calling
to follow up on the quote I sent yesterday. Have you received my email?
B: It's right in front of my eyes.
HỘI THOẠI 2 – ĐỂ LẠI LỜI NHẮN
A: Hello and good afternoon! For ALT Company, my name is Lee. Please let me speak
with Mr. Quang, the director of the sales department.
B: Without a doubt. I'm going to put you on hold for a second... Mr. Quang is out of the
office today, Sir, and I apologize for the inconvenience. Do you want to leave him a message?
A: Yes. Could you please tell him that M.r Lee from ALT company called and ask Mr.
Quang to call back as soon as possible. B:
Yes, I’ll pass on the message.
ĐƯA Ý KIẾN ĐÁNH GIÁ, Ý KIẾN CÁ NHÂN
A: As we all know, Sam is releasing a new CD shortly. So let's have a look at how we can
effectively advertise it in the United States.
B: All ok. Sam should go to the main music retailers, in my opinion.
A: I'm not so sure about it. What are your thoughts?
C: To be honest, I disagree with A. In that sense, Sam isn't commercial. It's Sam's way of doing things.
B: That's OK, but Sam needs more exposure. What about a series of interviews on
television and radio? Don't you think so?
A: Of course. However, this is something that everyone does. Something unique is what we want. lOMoAR cPSD| 47206071
C: I believe Sam should perform at summer festivals and clubs. She may DJ, play her
favorite music, perform a live performance of her new CD, and meet her admirers.
A: Without a doubt. That is a much better suggestion. B: Sure, why not?
MẪUẪ CẪU DÙNG Đ Đ A RA Ý KIẾNẾ CÁ NHẪNỂ Ư •
I think it’s good idea I don’t believe it’s good idea. • It’s hard to say. •
I don’t think it’s good idea. • It seems that • It seems that • I guess • I think so. In my opinion I guess so. • I believe so. • No doubt about that. • I believe it’s good idea. • You must be joking. •
I think it’d be a good idea to • So far as I know,
ĐÀM PHÁN TRONG KINH DOANH, THƯƠNG MẠI
ĐỀ NGHỊ GIẢM GIÁ BÁN •
Can you lower the price? Can you make it lower? •
Would you consider making us a more favorable offer? •
Is there any discount? Do I get a discount? •
Would you accept $20 for each unit? • $50 is my final/last offer! •
I can’t afford to buy with that price. •
Is that the best price you can give me? •
The price you offer us is out of our reach. • How about $10? •
I will not give you more than $150. •
Could I have the lowest price?
PHẢN HỒI ĐỀ NGHỊ GIẢM GIÁ BÁN •
Considering the quality, it is worth the price. lOMoAR cPSD| 47206071 •
Our price are reasonable. • It is on sale for 20%. •
I can’t give you a discount. •
This is our lowest price, I can’t do more reduction Our prices are fixed. •
Sorry, but I can’t make it any cheaper. •
If you quantity is considerably large, we can offer you 3% off..
THOẢ THUẬN HỢP ĐỒNG
A: Hi Ann, great to see you again. How have you been doing since last time?
B: Great, thanks. Thanks for the proposal you sent through. Our engineers have finally
agreed on the final layout, that’s perfect. Now let’s agree on the commercial terms. A: I
came up with a win-win deal I think we could agree on. According to you, the cost of
installing the cooling system on the roof is too expensive, is that right?
B: Yes. And it’s a new technology that has never been tried before. I don’t want to take any
risks. This is a major project. It has to run smoothly.
A: I understood. I can compromise on the cost of maintenance and have it done for free for
2 years for you, so you don’t have to worry about it. There is a guarantee that goes along
with the maintenance contract that ensures a 99% availability of the system 365 days a year.
B: I sounds great on paper. What about the installation fee? It’s pretty high, would you
consider making a concession on this point?
A: I understand the installation fee is an issue. If we can agree on that, is there anything
else you would like to discuss?
B: Yes. The last time we signed a construction contract, we had to change our plans 1 month
before the grand opening, which had a huge impact on total costs. Are there any ways you
can help us deal with the local authorities?
A: I think we can handle this. But as you know dealing with local regulations to get the
paperwork signed and approved in time will incur extra cost for us. This is a trade-off to
consider: lower installation fees or taking care of the local paperwork on your behalf
B: Can you send me a proposal with both options, so I can ask my boss to make a decision.
I’m afraid I can’t take the decision immediately.
A: Of course. As soon as I get back to the office, I’ll send you the 2 proposals. Anything else you have on your mind?
B: At this stage that’s all I can think of. Thank you. A:
Always a pleasure, we’ll be in touch soon. Bye.
MẪU CÂU TIẾNG ANH THƯƠNG MẠI GIAO TIẾP NGẮN GỌN NHẤT • Everyone is goofing around. lOMoAR cPSD| 47206071 •
I am contacting you for the following reason… •
I recently read/ heard about ….. and I would like to know • To inform you that • Your job seems difficult. •
No matter what I do, the boss is never happy. • My boss has it in for me.
Thank you for your e-mail regarding Thank you for contacting us. • I am writing this to… • Thank you for your e-mail of •
I would just like to confirm … To request/ enquire about… It was a pleasure meeting you in . •
With reference to our telephone conversation yesterday… In reply to your request, … •
It’s really unusual for us to go against our boss. •
My boss is targeting at me. • to confirm … •
I think I’m underpaid. •
My boss doesn’t appreciate me.
Further to our meeting last week … It’s difficult dealing with him.