Tài liệu ôn tập giữa kỳ - Quản trị học

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Giữa kỳ QTH - Đề giữa kỳ Quản trị học tiếng Anh
Quản trị học (Trường Đại học Kinh tế, Đại học Quốc gia Hà Nội) Scan to open on Studeersnel
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PRINCIPLE OF MANAGEMENT NAME: CLASS:
I. TRUE/FALSE QUESTIONS
1) The four basic management functions are planning, organizing, influencing and controlling. TRUE FALSE
2) Planning involves choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be performed. TRUE FALSE
3) Planning is concerned only with organizational success in the short term, while organizing is
concerned with the more distant future (long term). TRUE FALSE
4) Efficient means that a small proportion of total resources contributes to productivity during
the manufacturing process; inefficient means that a large proportion of resources contributes to productivity. TRUE FALSE
5) Management jobs vary but management principles are universal. The basic ingredients of
successful management are applicable to all organizations. TRUE FALSE
6) Technical skills involve the ability to apply specialized knowledge and expertise to work-
related techniques and procedures. TRUE FALSE
7) Human skills, unlike technical skills, involve the ability to see the organization as a whole. TRUE FALSE
8) As one moves from lower-level management to upper-level management, conceptual skills
become more important and technical skills less important. TRUE FALSE
9) In an organization, short-term planning, clarifying objectives of jobs in organizations, and
monitoring operations and performance are task-related activities. TRUE FALSE
10) Frederick W. Taylor is commonly called the "father of scientific management." TRUE FALSE
11) The primary investigative tool in F.W. Taylor's research was motion study. TRUE FALSE 1
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12) Motion study consists of reducing each job to the most basic movements possible and
eliminating unnecessary motions. TRUE FALSE
13) Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate
if they exceeded their daily production quota. TRUE FALSE
14) Henri Fayol is regarded as the pioneer of administrative theory. TRUE FALSE
15) Henri Fayol was more aware of the human side of production. According to him, the
interests of one person should take priority over the interests of the organization as a whole. TRUE FALSE
16) Fayol defined centralization as raising the importance of the subordinate role. TRUE FALSE
17) According to Fayol, employee retention should not be given high priority as recruitment and
selection costs are lower than the cost of hiring new workers. TRUE FALSE
18) A drawback of the classical approach is that it does not adequately emphasize human variables. TRUE FALSE
19) The behavioral approach to management emphasizes increasing production through an understanding of people. TRUE FALSE
20) The Hawthorne studies concluded that lighting and temperature changes within organizations
could significantly influence production. TRUE FALSE
21) One conclusion of the Hawthorne studies was that social groups in organizations could
effectively exert pressure to influence individuals to disregard monetary incentives. TRUE FALSE
22) The behavioral science approach suggests that managers can best improve their organizations
by using the scientific method and mathematical techniques to solve operational problems. TRUE FALSE
23) The use of mathematical models to investigate the decision situation is typical in
management science applications. TRUE FALSE
24) The use of three sources of information: classical, behavioral, and management science 2
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approaches, to analyze the management system is referred to as triangular management. TRUE FALSE
25) According to the concept of corporate social responsibility, managers should regard societal
goals as more important than organizational goals. TRUE FALSE
26) Empirical studies, conducted by various corporations in the United States, have demonstrated
a definitive relationship between corporate social responsibility and profitability. TRUE FALSE
27) Any individual or group that is directly or indirectly affected by an organization's decisions is called a stakeholder. TRUE FALSE
28) Establishing a formal partnership with a foreign company is a form of international management. TRUE FALSE
29) An international organization has a lower level of international involvement than a multinational organization. TRUE FALSE
30) A multinational corporation is a company that is primarily based in one country but has
continuing transactions in other countries. TRUE FALSE
31) Expatriates are organization members who live and work in a country in which they are not citizens. TRUE FALSE
32) A license agreement is a right granted by one company to another to use its brand name and
technology in the manufacture or sale of goods and services TRUE FALSE
33) A potential disadvantage of planning is that it can take up too much managerial time. TRUE FALSE
34) An organization's vision outlines what the organization exists to do, given a particular group
of customers and customer needs. TRUE FALSE
35) According to Drucker, management should set objectives that indicate the company's
responsibilities to its customers and society but should not specify the extent to which the
company intends to live up to these responsibilities. TRUE FALSE 3
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36) One of the primary guidelines for establishing quality objectives is that management should
set objectives only in relation to other organizational objectives. TRUE FALSE
37) A key element of any management by objectives (MBO) program is top management support and commitment. TRUE FALSE
38) A disadvantage of a management by objectives (MBO) program is that it can be time consuming. TRUE FALSE
39) Organizational planners must know how all parts of the organization function and interrelate. TRUE FALSE
40) Suboptimization is the process of assigning subobjectives to the various people or units in
the organization based on the organizational objectives. TRUE FALSE II. MULTIPLE CHOICES
41) ________ managers run manufacturing operations that produce the clothes, food, or other products. A) Personnel B) Plant C) Sales D) Accounting E) Human Resources
42) The primary task of management is to encourage individual activity that will ________.
A) promote the individual's growth
B) always produce outstanding results
C) utilize the maximum amount of resources
D) lead to reaching organizational goals
E) always generate the highest revenue
43) When devising goals for his team to achieve, which of the following points should Kevin consider most important? A) his career goals B) individual abilities C) internal politics D) organizational goals E) employee goals
44) Which of the following statements is true for the management function?
A) It reaches goals by working with and through people. 4
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B) It is a one-time function in an organization.
C) It is a series of continuing and unrelated activities.
D) It involves and concentrates on reaching individual goals.
E) It does not consider the people aspect of organizations.
45) ________ involves choosing tasks that must be performed to attain organizational goals,
outlining how the tasks must be performed, and indicating when they should be performed. A) Organizing B) Influencing C) Controlling D) Monitoring E) Planning
46) ________ can be defined as guiding the activities of organization members in appropriate directions. A) Organizing B) Influencing C) Controlling D) Monitoring E) Planning
47) ________ is the management function through which managers compare present
performance to preestablished performance standards. A) Organizing B) Influencing C) Controlling D) Monitoring E) Planning
48) Jacob, an upper-level manager, recently saw a project fail because he did not establish
objectives for all important organizational areas during the initial stages. Jacob made a mistake
during the ________ stage of the management process. A) organizing B) influencing C) controlling D) monitoring E) planning
49) Which of the following is an error managers make during the planning stage of management?
A) not establishing departments appropriately
B) not emphasizing coordination of organization members
C) not exploring enough viable alternatives for reaching objectives
D) not monitoring progress in carrying out plans
E) not taking the time to communicate properly with organization members
50) ________ refer to all the organizational assets available for activation during the production 5
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51) Green Energy Inc. (GEI) is involved in obtaining energy from natural resources. As a
manager at this organization, Jim must use his resources and strive to be both effective and
efficient. To be an effective manager Jim must ________.
A) focus on GEI's monetary resources more than its human resources
B) expand GEI's capital and help the organization's growth, even if that is not their goal
C) update knowledge by organizing training for all managers
D) use GEI's resources to attain the organization's goals
E) maximize the use of GEI's human and capital resources
52) The classical approach to management recommends that ________.
A) managers enhance organizational success by building appropriate relationships with people
B) managers improve their organizations by using the scientific method and mathematical
techniques to solve operational problems
C) managers continually strive to increase organizational efficiency to increase production
D) what managers do in practice depends on, or is contingent upon, a given set of circumstances
E) to fully understand the operation of an entity, the entity must be viewed as a system
53) ________ consists primarily of the work of Frederick W.Taylor, Frank and Lillian Gilbreth, and Henry L. Gantt.
A) Higher-level management analysis B) The behavioral approach
C) Lower-level management analysis D) Management science E) Comprehensive management
54) Under classical management theory, comprehensive analysis of management concerns the
management function as a whole. The primary contributor to this category was ________. A) Henri Fayol B) Frederick W.Taylor C) Henry L. Gantt D) Frank Gilbreth E) Ludwig von Bertalanffy
55) Lower-level management analysis concentrates on the "one best way" to perform a task. The
process of finding this "one best way" is known as ________. A) higher-level management B) contingency management C) comprehensive management D) scientific management E) system management 6
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56) The primary investigative tool in the Gilbreths' research was ________, which consists of
reducing each job to the most basic movements possible. A) ergonomics B) motion study C) piecework D) reductionism E) division of work
57) The Gilbreths aimed to increase worker efficiency by ________.
A) reducing the number of movements taken to accomplish a task
B) enforcing minimum criteria for the types of workers hired for a job
C) instituting the piece-rate system for remuneration
D) understanding what motivates employees to complete a task
E) encouraging teamwork rather than individual work
58) Managers use the Gantt chart to ________. A) encourage worker initiative
B) conduct motion analysis of tasks C) retain productive employees D) monitor work schedules
E) reward innovation by workers
59) Under the piece-rate system pioneered by Taylor, ________.
A) workers were paid according to the amount they produced
B) managers develop their employees' work-related skills
C) each job was reduced to the most basic movement possible
D) workers were paid more than their managers
E) managers were paid only after the workers exceeded production
60) Because of his writings on the elements and general principles of management, Henri Fayol
is usually regarded as the pioneer of ________.
A) strategic management applications B) organizational behavior C) business finance model
D) operations management theory E) administrative theory
61) One of the general principles of management suggested by Fayol is centralization. What is centralization?
A) Centralization is increasing the importance of the subordinate role.
B) Centralization directs that the entire organization should be moving toward a common objective.
C) Centralization is lowering the importance of the subordinate role.
D) Centralization directs that all materials and people related to a specific kind of work should be
assigned to the same general location.
E) Centralization directs that the entire organization need not be moving toward a common 7
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62) Each manager in an organization possesses certain amounts of authority. For example, the
president possesses the most authority; the first-line supervisor, the least. According to Fayol, this is known as ________. A) unity of command B) esprit de corps C) scalability of tenure D) the scalar chain E) decentralization
63) In Fayol's principles of management, "decentralization" implies that ________.
A) the entire organization should be moving toward a common objective
B) the importance of the subordinate role should be increased
C) work should be divided among individuals
D) the interests of one person should be prioritized over the interests of the organization
E) workers should receive orders from a number of managers
64) Gene Co., a pharmaceutical company, directs its management to increase production through
an understanding of people. The company believes that if managers understand their people and
adapt their organizations to them, organizational success will follow. Which management
approach is Gene Co. adopting in this scenario? A) system approach B) management science approach C) classical approach D) contingency approach E) behavioral approach
65) The Hawthorne Studies were conducted in two phases: the relay assembly test room
experiments and the bank wiring observation room experiment. Which of the following
approaches was developed based on these studies? A) the behavioral approach B) the contingency approach C) the system approach
D) the management science approach E) the classical approach
66) One of the phases of the Hawthorne studies was the relay assembly test room experiments.
The experimenters believed that if they studied productivity long enough, under different
working conditions, they would discover the working conditions that maximized production.
Thus, these experiments originally had a ________ orientation. A) comprehensive management B) scientific management C) behavioral management D) contingency management E) system management 8
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67) Hawthorne study results helped managers to see that ________.
A) better working conditions are subject to the managers' discretion
B) reducing each work task to the most basic movements improves worker efficiency
C) worker bonuses for overproduction helped increase productivity
D) the best way to increase productivity was to set a good piece-rate system
E) understanding what motivates employees is a critical part of management
68) The management science approach suggests that managers can best improve their organizations by ________.
A) using the scientific method and mathematical techniques to solve operational problems
B) understanding the physiological, safety, social, esteem, and self-actualization needs of organization members
C) providing wage incentives to workers exceeding their target production
D) reducing the number of steps involved in performing a particular task
E) making sure that all employees are treated as equally as possible
69) The use of mathematical models to investigate the decision situation is typical in ________. A) the classical approach
B) lower level management analysis
C) upper level management analysis
D) management science applications E) motion study techniques
70) Which of the following is a characteristic of situations in which management science techniques are applied?
A) Managers need help analyzing a large number of variables.
B) The use of behavioral models to investigate the decision situation is indicated.
C) Managers want to determine the psychological and behavioral attitudes of employees.
D) Managers want to determine quality of the customer experience.
E) Social implications are used as guidelines for making a particular decision.
71) Which of the following statements is true about corporate social responsibility?
A) It is the managerial obligation to ensure the accountability of certain individuals in an
organization through mechanisms that try to reduce or eliminate the principal-agent problem.
B) It is the managerial obligation to cater to the needs of the stockholders, while abiding by the laws of the society.
C) It is the managerial obligation to take action that protects and improves both the welfare of
society as a whole and the interests of the organization.
D) It is the managerial obligation to abide to societal laws when pursuing organizational goals.
E) It is the managerial obligation to ensure ethical decision-making in an organization to benefit its customers.
72) Managers can fulfill their social obligation towards consumers by ________. A) abiding to the laws
B) providing safe working environments C) repaying debts
D) increasing the value of the organization 9
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73) In order to increase the quality of their objectives, managers should ________.
A) set employees' goals as high as possible
B) ensure that they set objectives entirely by themselves
C) establish goals which are within easy reach
D) let the people responsible for attaining the objectives have a voice in setting them
E) avoid relating objectives to specific actions
74) What is the rationale behind letting the people responsible for attaining certain objectives have a voice in setting them?
A) Employees are more capable than managers and are better at establishing objectives.
B) Managers are motivated when their employees are allowed to have a say in goal setting.
C) Employees can showcase their managerial potential when they are allowed to set their own goals.
D) Managers tend to set objectives that are often easily achievable and do not challenge employees.
E) The people responsible for attaining the objectives know their job better than the managers do.
75) Which of the following is an example of a statement of organizational purpose?
A) To increase the company's market share by 20 percent by 2011.
B) To execute all projects in a timely and professional manner.
C) To be the leading provider of professional health care services.
D) To provide our employees with a challenging and rewarding work environment.
E) To build long-lasting customer relationships based on trust. 10
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