Test bank communication in business final exam

lOMoARcPSD|18331267 Test Bank question
Business Communication (Jubail University College)
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apter 4—The Process of Writing UE/FALSE 1.
The first step of the writing process is to compose a first draft of the message. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 2.
The writing process consists of planning, drafting, revising, formatting, and proofreading. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 3.
Without identifying the primary audience for a message, you cannot know whether you've achieved your goal. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 4.
Email is neither as formal as a letter nor as informal as a telephone call. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge 5.
You can more easily personalize a message addressed to several people than a message addressed to one person. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 6.
Even if you cannot satisfy everyone, your first priority is to satisfy the needs of the primary audience. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 7.
Messages for readers outside your organization tend to be less formal than those written for readers inside your organization. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
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When you write to someone higher in your organization, you usually present the main idea in your first paragraph. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge 9.
When communicating with subordinates, you should encourage collaboration and corporate ownership of your proposal. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
10. You should criticize the action, not the person, when writing a message to say something negative to a subordinate. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
11. When praising or criticizing, it is important to be specific and to criticize the action, not the person. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
12. Praise in public; criticize in private. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
13. If you expect that a reader will react negatively to your message, use a direct approach. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
14. If your reader is likely to reject your proposal, provide external evidence and several examples to support your position. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
15. If you do not know how much your readers know about a topic, gear the amount of detail in your message to
the needs of the secondary audience.
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AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
16. When you personalize the content of a message, you make the reader feel important. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
17. When you face writer's block, you should minimize distractions by turning off the audible incoming
message alert feature on your email account and by switching your smartphone to vibrate only. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
18. People often delete or read email based upon the subject line alone. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
19. Every business communication contains an element of persuasion. ANS: T PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Audience Analysis BLO: Knowledge
20. Concise writing, short paragraphs, and formal style are hallmarks of writing for the web. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
21. Persuasion is a form of coercion. ANS: F PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
22. Using "BCC" (blind computer copy) is advisable whenever you want to show your manager how you are
handling a difficult coworker situation⎯to protect yourself against recriminations later. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Drafting BLO: Knowledge
23. Use attachments for any email messages over 100 words.
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
24. The expression of the general purpose of a message should state the response or action that the writer desires from the reader. ANS: F PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
25. A clearly stated purpose guides you in planning the content of your message. ANS: T PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Planning BLO: Knowledge
26. When you brainstorm ideas before composing a message, you should strive for quality, not quantity. ANS: F PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
27. You can use mind mapping to develop a step-by-step list of ideas to include in a message. ANS: F PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Planning BLO: Knowledge
28. When preparing a rough draft, you should write down your ideas as quickly as possible, without worrying about format or style. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
29. You will write more creatively and efficiently if you edit while composing your first draft. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Drafting BLO: Knowledge
30. Writer's block is the inability to draft a message and focus on the writing process. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
31. You can overcome writer's block by creating a perfect first draft.
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AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
32. Choosing an environment conducive to work and scheduling a reasonable block of time are two ways to avoid writer's block. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Drafting BLO: Knowledge
33. Free writing is a method that helps some writers get past writer's block. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
34. Allowing some time between drafting and revising helps you distance yourself enough to identify
weaknesses in logic or diction. ANS: T PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Revising BLO: Knowledge
35. Writers should revise for content first and then look at audience appeal and the mechanics of putting together the document. ANS: F PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
36. When you revise for content, you should check whether the purpose of your message will be clear to the reader. ANS: T PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Revising BLO: Knowledge
37. Revising for content includes determining whether your sentences have the proper rhythm and flow. ANS: F PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
38. The final step in the revision process is to check your writing style and be sure it conveys a suitable image of you as the writer. ANS: F PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
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39. You can detect overly long sentences by reading your message out loud. ANS: T PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
40. Editing to identify grammar errors should precede revising for content and style. ANS: F PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
41. If you are confident in your writing skills, the drafting stage of the business writing process is not essential
and can be skipped to save time. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
42. Blogs use far more text than websites and typically allow for customer comments. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
43. Regardless of who types a document, the writer is ultimately responsible for its accuracy and appearance. ANS: T PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
44. You will catch more errors when proofreading your final document if you proofread it on your computer
screen where you have access to a spell-checker. ANS: F PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
45. Typically, people are willing to spend time reading long blocks of text on websites that they have selected themselves. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
46. Static websites let people retrieve information but also create strong relationships with customers. ANS: F PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting
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47. Engaging graphics, useful content, and helpful links on company websites, are more user-friendly than well- crafted paragraphs of text. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
48. Proofreading for content includes ensuring that the document makes sense. ANS: T PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Proofreading BLO: Knowledge
49. Well-written web pages are highly skimmable. ANS: T PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
50. When you proofread for format errors, you should check that all the parts of the document are included and in the proper position. ANS: T PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Proofreading BLO: Knowledge ULTIPLE CHOICE
51. Identify the correct sequence of the steps in the writing process. a.
drafting, brainstorming, audience analysis, formatting, revising, proofreading b.
brainstorming, audience analysis, planning, revising, proofreading, formatting c.
audience analysis, planning, drafting, revising, formatting, proofreading d.
formatting, planning, audience analysis, drafting, proofreading, revising e.
audience analysis, planning, drafting, proofreading, revising, formatting ANS: C PTS: 1 DIF: Moderate OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
52. Which of the following statements about primary and secondary audiences is not correct? a.
The cooperation of the primary audience is needed to achieve the objectives of your message.
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The secondary audience approves or rejects the request presented in your message. c.
The primary audience is often the highest-ranking person who receives your message. d.
Not all of your messages will have both primary and secondary audiences. e.
You can try to satisfy the needs of the secondary audience after
you satisfy the needs of the primary audience. ANS: B PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
53. When you analyze your audience, you a.
identify the reaction you will have to the reader's needs. b.
adapt your message tone after observing any negative reaction. c.
examine your relationship with the reader. d.
present external evidence to support your logos. e.
decide on the purpose that suits each reader. ANS: C PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
54. Upward communication is usually a.
more formal than downward communication. b. front-loaded with pathos. c.
geared toward the secondary, higher-level audience. d.
adapted to the writer's preference of style and diction. e.
more authoritarian in tone than other messages. ANS: A PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
55. Which advice about analyzing the audience reaction is correct? a.
Regardless of the anticipated reader reaction, use the indirect approach. b.
If the reader is likely to oppose your ideas, supply additional evidence and supporting facts. c.
If the reader is likely to have a positive reaction, use little jargon and strong persuasion. d.
If you expect the reader to react negatively to you, prove that your
colleagues strongly agree with you. e.
If you anticipate a neutral reaction, open your message with your strongest point. ANS: B PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 BLO: Knowledge
56. What is the most important reason why you should determine what your audience knows about the topic of your message? a.
You can decide on personal touches that show readers they are important. b.
You can anticipate whether the reader's reaction will be positive or negative. c.
You can gain the cooperation of your colleagues in presenting persuasive arguments. d.
You can move through the steps of the writing process more quickly. e.
You can decide how much jargon to use and what readability level is appropriate. ANS: E PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
57. ____ use far more text than websites and typically allow for customer comments. a. IMs b. Tweets c. vlogs d. Letters e. Blogs ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Drafting BLO: Knowledge
58. If your supervisor is hesitant about accepting your ideas, your best strategy would be to a.
write a direct and to the point opening paragraph. b.
add a paragraph to establish your credibility. c.
preview your conclusion before you begin. d.
praise your supervisor for her past insights. e.
end your message with specific action steps. ANS: B PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Audience Analysis BLO: Knowledge
59. Which of the following statements is not true about indirect opening paragraphs? a.
They create a softer tone for the reader, compared to a direct format. b.
They include a purpose statement. c. They omit a preview statement. d.
They provide more background information than a direct format. e.
They are appropriate if you anticipate a negative response.
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AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
60. Which of the following is the best example of an effective business email subject line? a.
Project deliverables with notations. b.
Need your input on the proposal revisions by 8/12. c.
Customer question forwarded for your review. d. Please reply to the V.P. ASAP. e.
Even if you don't read any other emails today, you must read this one! ANS: B PTS: 1 DIF: Moderate OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Drafting BLO: Knowledge
61. Planning includes all of the following except a.
identifying the general and specific purposes of your message. b. organizing the message. c. analyzing the audience. d. revising for correctness. e. deciding on the content. ANS: D PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
62. Which of the following is not true of the purpose of a message? a.
It is easier to start with a general purpose and then identify your specific purpose. b.
It is important to determine what the reader is supposed to do as a
result of reading your message. c.
The success of the message lies in whether or not you achieved your communication objective. d.
The purpose serves as a yardstick for judging the success of the message. e.
Your communication may be successful even if you did not meet your communication objective. ANS: E PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
63. Which component of the writing process serves as a yardstick for determining whether your message is successful? a. analyzing the primary audience b.
identifying the specific purpose c. revising for technical content d.
proofreading for grammatical errors
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 e. organizing the content ANS: B PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning BLO: Knowledge
64. In contrast to a message's general purpose, the specific purpose a.
identifies the specific needs of the primary and secondary audiences you want to reach. b.
defines the specific information you can offer as persuasive evidence. c.
includes background details that enhance your credibility as the writer. d.
serves as a starting point for mind-mapping the format of a specific message. e.
is sufficiently clear-cut to guide your decisions about content and organization. ANS: E PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
65. Which of the following is not true about determining content? a.
Do not start writing until you have planned what you want to say. b.
Include enough information so that you do not lose your reader. c.
Avoid using irrelevant material that obscures important data. d.
Use brainstorming or mind mapping to assist you. e.
Begin evaluating ideas as they occur to you. ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
66. Which of the following statements about content is not correct? a.
Brainstorming is often an effective method to determine the content of your message. b.
Mind mapping produces a visual outline that allows more
flexibility than a step-by-step list. c.
Start writing immediately and decide about content as you write. d.
Determine the content after identifying the purposes and analyzing the audience. e.
Many communication tasks require a number of decisions about content. ANS: C PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
67. Which of the following correctly describes the use of brainstorming? a.
Strive for quantity of ideas, not quality of ideas. b.
Evaluate your output before you list your ideas.
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Organize the ideas into categories as soon as possible. d.
Refine, delete, and combine ideas at the start. e.
Arrange every idea in its proper sequence. ANS: A PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
68. Which step is not a part of the organization process? a.
grouping related ideas together b.
matching the order to anticipated audience response c.
differentiating major and minor points d.
determining the most effective sequence of ideas e.
mind-mapping ideas into step-by-step lists ANS: E PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge
69. Which of the following is not true about the drafting phase? a. Avoid rushing through. b.
Go with the flow of your ideas. c.
Do not worry about style, correctness, or format. d.
Separate drafting from revising. e.
Remember that writing and rewriting are most effective when done together. ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
70. Identify the correct statement about drafting. a.
Messages should be drafted during brainstorming sessions. b.
A writer should concentrate on style and accuracy when drafting a message. c.
Revising while drafting is an effective way to enhance creativity. d.
Writers should compose a first draft after letting their ideas flow. e.
Drafting is the process of producing the final version of the message. ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
71. Which of the following does not cause writer's block? a.
questioning your ability to produce an effective message b.
becoming impatient with how much time a project takes c.
waiting until the last minute to draft a message d.
expecting to write a perfect message on the first try
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producing too many ideas through brainstorming ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
72. An effective strategy for treating writer's block is to a.
schedule brief blocks of time to prepare a draft. b.
write the most difficult parts first to get them out of the way. c.
strive for perfection now to save time during revision. d.
select an environment in which you can concentrate. e.
state your objective as simply as possible. ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
73. When you use free writing, you are a.
allowing time to plan, draft, and revise a message in one sitting. b.
brainstorming freely about a writing project. c.
deciding how freely to revise a first draft. d.
evaluating the results of your first draft as freely as possible. e.
writing continuously for several minutes without stopping. ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
74. Thinking out loud can help you get through writer's block because it enables you to a.
brainstorm without worrying about content. b.
envision your readers and anticipate their needs. c.
sharpen and focus your ideas as you say them. d.
speak about the easiest parts of the message first. e.
use mind mapping to generate ideas for your message. ANS: C PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
75. Which statement about revising is correct? a.
You should revise at the same that you draft a message. b.
Wait to revise the message so you will have some "distance" and
can detect any weaknesses in logic. c.
When you revise a message, you are checking content and style rather than editing. d.
If you revise before drafting, you will remember the content you wanted to include. e.
Time constraints may prevent you from revising every message. ANS: B PTS: 1 DIF: Easy OBJ: 4.4
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AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Revising BLO: Knowledge
76. When you modify a document to increase its effectiveness, you revise it for a.
style, format, and organization. b. ethos, pathos, and logos. c.
correctness, style, and audience appeal. d.
content, style, and correctness. e.
correctness, readability, and formatting. ANS: D PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Revising BLO: Knowledge
77. Revising for content includes all of the following except a. correcting punctuation errors. b.
checking that all necessary details are included. c.
deleting any unnecessary information. d.
ensuring that the purpose of the message is clear to the reader. e.
rearranging the order in which points are presented. ANS: A PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
78. The order in which writers usually revise is a.
content, style, and correctness. b.
style, content, and correctness. c.
content, correctness, and style. d.
correctness, content, and style. e.
style, correctness, and content. ANS: A PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge 79. Revising for style means a.
matching the general purpose to the specific purpose. b.
adjusting the tone to obvious flattery. c.
ensuring that sentences are long enough to persuade. d.
making sure your punctuation is correct. e.
checking the rhythm and flow of the sentences. ANS: E PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge 80. Editing is the process of a.
organizing the topics in a logical order.
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correcting errors in spelling, punctuation, and grammar. c.
shortening lengthy sentences and paragraphs. d.
ensuring that the purpose is clear. e.
adapting the readability level. ANS: B PTS: 1 DIF: Easy OBJ: 4.4 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Revising BLO: Knowledge
81. When proofreading, you should look for these hard-to-spot errors: a.
Misused words that the spell checker won't flag b. Repeated or omitted words c. Proper names d. Titles and headings e. All of the choices ANS: E PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Proofreading BLO: Knowledge
82. You have finished proofreading only when a.
you have read through the entire document without making any changes. b.
you have run a spell checker and corrected all of the errors. c.
you have proofread the document on your computer screen and not found additional errors. d.
you have solicited comments from coworkers or classmates. e.
you are finally able to let go and stop worrying about content, typos, and format errors. ANS: A PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Proofreading BLO: Knowledge
83. When you proofread a document, you are looking for all of the following except a. format errors. b. content errors. c. typographical errors. d. secondary errors. e. repeated or omitted words. ANS: D PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
84. Which of the following is not a hallmark of effective writing for the web? a. a conversational style b. bulleted text c. useful links
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 d. lengthy paragraphs e. concise writing ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
85. You should proofread for content errors a.
after you proofread for style errors. b.
to detect typographical errors. c.
to be sure the document is formatted correctly. d.
to determine whether the document makes sense. e.
only if you move, delete, or insert material in your message. ANS: D PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
86. When checking for typographical errors, double-check for all of the following except a.
correct spelling of proper names and information in charts and tables. b.
the use of direct or indirect organization. c.
errors that form a new word (and hence are not detected by software spell-checkers). d. repeated or omitted words. e.
errors in titles and headings of reports. ANS: B PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
87. Checking to be sure that your document makes sense is proofreading for a. content errors. b. typographical errors. c. format errors. d. style errors. e. technical errors. ANS: A PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
88. Which of the following is not something you do when proofreading for format errors? a.
Look for errors in grammar, spelling, and word usage. b.
Read the document again after making a change. c.
Check that the document looks attractive on the page. d.
Visually inspect the document for appropriate format. e.
Be sure that all document parts are in the proper position. ANS: A PTS: 1 DIF: Easy OBJ: 4.5
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AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
89. When you initiate an email, you should a.
always use a formal salutation. b.
use a dark background and impressive font. c.
cut and paste parts of an email from someone you disagree with. d.
communicate your purpose for writing. e.
include an electronic business card. ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
90. All of the following are helpful strategies for overcoming writer's block except a.
Start with a section that's easiest for you to write. b.
Speak your ideas aloud to sharpen them. c.
Allow yourself frequent short breaks to check your email. d.
Experiment until you find a place where you write best. e.
Define the objective of your message clearly and concisely. ANS: C PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
91. In cultures that emphasize relationships rather than tasks, emails are likely to a. get right to the point. b.
be shorter than emails from task-oriented cultures. c.
present information that American managers omit. d.
begin with a list of deliverables. e. avoid any mention of family. ANS: C PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Cultural considerations TOP: Drafting BLO: Knowledge
92. All of the following are good advice for composing emails except a. Avoid bulleted lists. b. Keep paragraphs short. c.
Use formal or informal tone as appropriate. d.
Favor an open list of recipients rather than using "BCC" (blind computer copy). e.
Follow conventions for closings and signatures. ANS: A PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
93. Which of the following statements about written memos is not correct?
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 a.
They may be attached to printed material. b.
They have been largely replaced by email. c.
They are sometimes used for formal messages longer than one page. d.
They are reserved for communication outside the organization. e. They may serve as cover notes. ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
94. ____ is/are the default communication choice in many organizations. a. IM b. Memos c. Chat rooms d. Email e. Telephone ANS: D PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge 95. When writing a first draft a.
begin revising as soon as you have a paragraph completed. b.
remember that it's easier to polish words in your head than on the page. c.
don't worry about style or correctness. d.
move quickly from author to editor. e.
have a friend or coworker critique each page. ANS: C PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
96. An email signature line should include all of the following except a. your title. b.
information about how you can be reached. c. your company. d. your name. e. your favorite sports team. ANS: E PTS: 1 DIF: Easy OBJ: 4.3 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Drafting BLO: Knowledge
97. You've finished proofreading when a.
you read through the document and find only one or two misplaced sentences. b.
you have corrected all of the mistakes you identified.
Downloaded by Ngan Nguyen (ngannguyennn02@gmail.com) lOMoARcPSD|18331267 c.
you let the document sit overnight. d.
you read through the entire message without making any changes. e.
you have run the spellchecker program twice. ANS: D PTS: 1 DIF: Easy OBJ: 4.5 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Proofreading BLO: Knowledge
98. Organizing a message, if performed effectively, helps you do all of the following except a. group related ideas. b.
show the order in which you'll discuss each topic. c.
create a specific purpose for your message. d.
find the most effective sequence for the major ideas. e.
distinguish between major and minor points. ANS: C PTS: 1 DIF: Easy OBJ: 4.2 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning BLO: Knowledge ORT ANSWER
99. Define primary audience and secondary audience. Be specific. ANS:
The primary audience is the individual who will make a decision based on your message. This person usually is
the highest-ranking person who receives the message.
The secondary audience consists of those who are affected by the message but do not necessarily have the
authority to make the final decision requested. PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Audience Analysis BLO: Knowledge
100. Explain how the writer's relationship with the audience affects a message. ANS:
The writer's relationship with the reader determines the tone and content of the message. If the audience doesn't
know the writer, the writer must first establish credibility by assuming a reasonable tone and giving enough
evidence to support his or her claims. Typically, an internal audience requires a less formal tone than an external audience. PTS: 1 DIF: Easy OBJ: 4.1 NAT:
AAC: Tier 1---Communication; Tier 2---Purpose TOP: Audience Analysis BLO: Knowledge
101. What are the five questions you should ask yourself when performing an audience analysis? ANS:
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