WB 2 - Tiếng Anh B1: Lời Khuyên và Mẫu Email Chính Quy. Môn Tiếng anh B1 | Đại học Trường Đại học Phenika.

lOMoAR cPSD| 59561451 Writing bank 2 Emails
Lead-in The content and style of emails may diff er from country to country. Here are some questions to
think about before you write work-related emails:
1 Who will read your email? In general, emails are either informal (more like spoken English) or
formal/semi-formal (similar to a business letter). Emails to senior staff or people outside of
your organisation usually use more formal language than those sent to work colleagues.
2 What style and tone do you need to use? Remember that this sometimes depends on the
recipient’s country/culture.
3 How will you organise the information in your email? Always remember to check that the end result is polite and clear. I nformal email Model answers H i Alicia,
I wanted to apologise for the problems on our recent project. I’m sorry that we missed the
agreed deadline of Friday 19th.
This was because of problems with our supplier, which we were informed about at very short
notice. I’ve now managed to source alternative materials that match the quality and price required.
The completed design will be with you by Monday 22nd. We’ve made contact with another
supplier to make sure that these problems don’t occur again with future prototypes.
Thanks for your patience and understanding while we resolved the issue and I’m sorry for any
inconvenience this may have caused.
Do let me know if you have any queries. The revised schedule is attached. B est wishes, K asia lOMoAR cPSD| 59561451 F ormal email Writing bank Functional language
Opening and closing an email Formal/Semi-formal Informal Greeting Dear Sir or Madam, H i/Hello Lee, Dear Ms/Mrs/Miss/Mr/Dr, Concluding
Please do not hesitate to contact me
D o let me know if you have any if you need any additional queries. information.
F eel free to contact me if you have
Please let me know if you have any any questions. queries. H ope to hear from you soon.
Sincere thanks for considering my T hanks for your patience and request. understanding.
I look forward to hearing from you. Signing off Y ours sincerely, B est wishes, K ind regards, A ll the best, S incerely, B est, R egards, Y ours, Referring to
Please fi nd attached … You I ’ve attached … attachments will fi nd attached …
Y ou’ll fi nd the … attached. You will fi nd … attached.
Please review and sign the contract attached. Requests Function Formal/Semi-formal Informal Making a
I would be most grateful if you
I ’d really appreciate it if you’d let request
would consider my application. me know your opinion of the
Would it be possible to request course. funding for this programme?
C an you tell me if there are still I am writing to request your places available?
assistance concerning the matter of
I was wondering if you could confi our business communication.
rm the date for our next meeting.
I would appreciate it if you could
W ould you mind re-sending the send me a brief update on the project update? project. Responding to
I would be delighted to put your
I ’d be happy to help with this. a request name forward.
I ’m afraid that won’t be possible at
I regret that we will not be able to the moment. run the course due to reduced funding. lOMoAR cPSD| 59561451 Giving reasons
The coaching would be most useful
I t’d be of practical use because the for a request in my new role.
focus is on programming skills.
The most important reason is that it
T his could help with the project
would enhance the team’s skill set.
management issues that we’ve had
It is vital to fi nalise the report by the recently.
end of the week so that it can be
I ’ve only just received the report, so reviewed by Mr Harris.
there’s been a slight delay.
As we are preparing for our next
review meeting, it would be very
helpful if you could send me this month’s fi gures. Writing bank
Problems, reasons and required action Function Formal/Semi-formal Informal
Introducing a I regret to inform you that we are unable to deliver
U nfortunately, we won’t be able problem
the products on the agreed date. to send you the fi nal report
Despite our best eff orts, we are sorry to inform you before Friday.
that your order may be delayed.
I ’m afraid there’s been a delay
U nfortunately, unexpected problems have arisen with the project. with your order. Apologising
I would like to off er my sincere apologies for the late I wanted to apologise for the delivery. problems on our project.
Please accept our apologies for the recent issues
I ’m really sorry that we missed with your order. the deadline. lOMoAR cPSD| 59561451 Saying what
This was due to problems with our contractor. T his was because of problems went wrong
The issue was caused by a breakdown in with our supplier. communication.
W e were let down by one of our
There seems to have been a change of direction buyers. regarding materials. I t was mainly down to a
There were three main issues. … misunderstanding about schedules. Outline
In order to resolve the issue, we have adjusted the W e’ve made contact with
action points schedule. another supplier to make sure
We have now taken steps to improve
that this doesn’t happen again. communication. T his won’t happen again as
The issue will not occur again as the technology has we’ve replaced the been updated. equipment.
We will endeavour to send you the completed W e’ll get the outstanding
documents by the end of the week. information to you by Friday.
3 Annual reports – summari annual report gives information about a Lead-in
company’s activities throughout the year. It may contain information about fi nancial performance and the
success and challenges that an organisation has experienced. Annual reports are often long documents, so
the main information is often paraphrased in the executive summary. Longer offi cial reports may also
contain executive summaries. The style, layout and content may diffe r from company to company. The
documents may be seen by shareholders and stakeholders outside of the company.