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Downloaded by Chu Kim (nhunhi255@gmail.com) lOMoARcPSD|28636729 SURVEY QUESTIONNAIR Dear Respondent,
Chào hỏi, I am required to undertake a thesis which is “đề tài”
I would like to invite your participation in this survey by filling up the attached questionnaire. I would
greatly appreciate it if you could take a few minutes to complete this form for me. Please note that all survey
responses will be kept strictly confidential and all data from this survey will be reported only in the aggregate.
Thank you for your co-operation. Definition.
The term fintech refers to the synergy of finance and technology used to optimize company processes and offer
financial services (Lael Brainard, 2016). Fintech specifically refers to the use of technical advances in financial
activities and services. In recent years, the common products of FinTech include e-wallet, crypto-currency, Peer-to-
Peer (P2P) lending, crowd funding, and InsureTech have become the key financial alternatives for consumers and
businesses (Jin et al., 2019). Fintech allows customers to gain new experience in mobile banking services (the name
of digital banking in Vietnam). In other words, customers can use banking services anywhere, rather than needing to
go to the traditional counter (Y. Kim et al., 2016). For example: Zalo Pay, Momo are the the Fintech products which
provide channel to pay online; Application of the banks are also a Fintech products that contribute a lot of functions as lending, payment, saving. Instruction:
(1) There are three (3) Sections in this questionnair. Please answer all questions in ALL sections
(2) Completion this form will take you 10 to 20 minutes
(3) All your answers will be kept confidental. Only use for research purpose.
SECTION A: Demographic questions. 1. YOUR GENDER  Male  Female 2. YOUR AGE  18 – 24  45 – 54  24 – 34  55 – 64  35 – 44  >64
3. YOUR INCOME: NOTE: Calculated by monthly
Downloaded by Chu Kim (nhunhi255@gmail.com) lOMoARcPSD|28636729  < 5.5 million VND  5.5- 20 million VND  >20 million VND
4. WHERE ARE YOU LIVING IN VIETNAM?  NORTH OF VIETNAM  MIDDLE OF VIETNAM  SOUTH OF VIETNAM 5. YOUR EDUCATION  Primary education  Undergraduate  High school  Postgraduate
6.Martial Status:  Single  Married
7. How long do you use Fintech?  1-2 years  4-5 years  3-4 years  >5 years
8. Which is the function Fintech Product you use the most?  payment  invest  crowding fund  other_______
9. Which channel do you use Fintech the most?  mobile  Laptop/PC  Broker  Other____
SECTION B: Factors that impact to your intention continuance to use Fintech.
PLEASE CHECK THE () AND RATE YOURSELF HONESTLY BASED ON THE GIVEN STATMENT USING THE FOLLOWING SCALES: 1= STRONGLY DISAGREE ;
2= MOSTLY DISAGREE; 3=PARTIALLY DISAGREE; 4=NEUTRAL ;
5=PARTIALLY AGREE; 6=MOSTLY AGREE; 7= STRONGLY AGREE Constructs Measurement Items 1 2 3 4 5 6 7 1 Financial
FSE1: I am fully capable of making personal investment self-efficacy decisions
FSE2: I am confident in my ability to make personal
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FSE3: I feel I am qualified for the task of making personal investment decisions
FSE4: Using investment information available is well within the scope of my abilities
FSE5: My past experiences increase my confidence that I will
be able to successfully make personal investment decisions 2
TSE1: I am able to figure out how to use the interface of a smartphone on my own Technologica
TSE2: I am able to figure out how to download smartphone
l self-efficacy applications on my own (smartphone)
TSE3: I am able to figure out how to use apps on my own.
TSE4: I am able to figure out how to use the different
functions provided by smartphones on my own 3
CON1: My experience with using Fintech was better than what I expected
CON2: The service level provided by Fintech was better than Confirmation what I expected
CON3: My experience of investing using Fintech was better than what I expected
CON4: Overall, most of my expectations from using Fintech were confirmed 4
PU1: Using Fintech improves my performance in managing personal finances Perceived
PU2: Using Fintech increases my productivity in managing usefulness personal finances
PU3: Using Fintech enhances my effectiveness in managing personal finances
PU4: Overall, Fintech is useful in managing personal finances 5
PFC1: I Concern about the abuse of my financial information
(e.g., transaction and private information) when I use Fintech.
PFC2: I concerned about product risk (i.e. not working,
process to fail when compared with more traditional ways of Perceived transaction. functional
PFC3: I'm concerned that the use of Fintech product would be complex
PFC4: I concerned that the the Internet is not safe for financial transaction
PFC5: There is a legal uncertainty for Fintech users . 6 Consumer
How do you feel about your overall experience of Fintech use? satisfaction
CS1 Very dissatisfied/Very satisfied.
CS2 Very displeased/Very pleased.
CS3 Very frustrated/Very contented.
CS4 Absolutely terrible/Absolutely delighted.
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FCI1: My intentions are to continue using Fintech than use Continuance
any alternative means (traditional banking). Intention
FCI2: I will keep using Fintech as regularly as I do now
FCI3: I will strongly recommend that others use Fintech
FCI4: I could, I would like to discontinue my use of Fintech product (reverse coded). 8 Trust
TR1: Overall, I have complete trust Fintech Product
TR2: The Fintech product provides finance service in my best interest
TR3: Fintech products provide access to sincere and genuine financing services
TR4 I believe that the Finttech product has my best interests in mind.
PART 3: Characteristics Person Constructs Measurement Items 1 2 3 4 5 6 7 9 Individualism
Ind1: I rely on myself most of the time; I rarely rely on others
Ind2: I would rather depend on myself than others
Ind3: Competition is the law of nature Ind4: Winning is everything
Ind5: Being a unique individual is important to me.
10 Collectivelism Col1: It is important to me that I respect the decisions made by my others
Col2 : My happiness depends very much on the happiness of those around me
Col3: I would feel proud, if another person gets recognition
Col4 : Group members should stick together, no matter what sacrifices are required
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