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Câu hỏi ôn tập - Tài chính quốc tế - International Finance Quiz | Tài chính quốc tế | Trường Học Viện nông nghiệp Việt Nam

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Câu hỏi 1 In some Asian companies, the _______ of handling customers ’ problems is very long and ineffective. Select one: a. service b. delivery c. emotion d. process Phản hồi The correct answer is: process Câu hỏi 2 One important skill in the 21 st century is the ability to _______ relationships between people from different cultures. Select one: a. build b. face c. own d. produce. Tài liệu được sưu tầm và soạn thảo dưới dạng file PDF để gửi tới các bạn cùng tham khảo, ôn tập đầy đủ kiến thức, chuẩn bị cho các buổi học thật tốt. Mời bạn đọc đón xem!

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Câu h i ỏ 1
In some Asian companies, the _______ of handling customers’ problems is very long and
ineffective.
Select one:
a. service
b. delivery
c. emotion
d. process
The correct answer is: process
Câu h i ỏ 2
One important skill in the 21 century is the ability to _______ relationships between people
st
from different cultures.
Select one:
a. build
b. face
c. own
d. produce
The correct answer is: build
Câu h i ỏ 3
As a warehouse supervisor, you have to _______ ideal stock levels and on-time deliveries to
our customers.
Select one:
a. respect
c. guarantee
d. impress
The correct answer is: guarantee
Câu h i ỏ 4
I have two assistants in my department, and we work together closely as a _______ to achieve
our business goals.
Select one:
a. fan
b. band
c. society
d. team
The correct answer is: team
Câu h i ỏ 5
In business, it is important to keep a high _______ of satisfaction when customers buy things
from you.
Select one:
a. delivery
b. process
c. level
d. emotion
The correct answer is: level
Câu h i ỏ 6
Larger companies have greater resources than smaller firms, which means we can _______
more information and learn new knowledge during our internships.
Select one:
a. complete
b. obtain
c. appreciate
d. operate
The correct answer is: obtain
Câu h i ỏ 7
Asian businesspeople generally prefer to take more time rather than make wrong decisions, so
multicultural teams need to be _______ to wait for their reply.
Select one:
a. permanent
b. hierarchical
c. patient
d. independent
The correct answer is: patient
Câu h i ỏ 8
When working in a hierarchical organization, employees are required to _______ the boss and
follow the orders of their leaders.
Select one:
a. guarantee
b. respect
c. impress
The correct answer is: respect
Câu h i ỏ 9
One of Brazil's largest _______ of logistics service has an excellent opportunity for a manager
in its Recife warehouse.
Select one:
a. contributors
b. shareholders
c. allowers
d. providers
The correct answer is: providers
Câu h i ỏ 10
Our customers are not satisfied because the company does not provide free _______ to those
who live in the suburb of the city.
Select one:
a. deliveries
b. emotions
c. processes
d. payments
The correct answer is: deliveries
Câu h i ỏ 11
According to the Confederation of British Industry, 80% of employers first look at the
experience and skills that a person _______ on an internship.
Select one:
a. owns
b. acquires
c. produces
d. faces
The correct answer is: acquires
Câu h i ỏ 12
After the internship, he felt _______ with his personal abilities and believed that he could be
successful in the future.
Select one:
a. diplomatic
b. confident
c. permanent
d. productive
The correct answer is: confident
Câu h i ỏ 13
I would like to gain some business experience on a one-year internship with a _______
cosmetics manufacturer like Rose Inc.
Select one:
a. leading
b. regular
c. high
d. bottom
The correct answer is: leading
Câu h i ỏ 14
In reality, internships can be done part-way through a course of study in order to _______ a
university degree.
Select one:
a. appreciate
b. obtain
c. locate
d. operate
The correct answer is: obtain
Câu h i ỏ 15
Working across cultures can help us understand how our own cultural _______ are different
from other people's.
Select one:
a. methods
b. departments
c. values
d. senses
The correct answer is: values
Câu h i ỏ 16
As competition for places in Europe and the US is _______, more and more students are doing
their internships in Asian countries.
Select one:
a. fierce
b. nice
c. essential
d. relaxing
The correct answer is: fierce
Câu h i ỏ 17
After a year working abroad, he became more _______ and better at looking after himself.
Select one:
a. permanent
b. independent
c. uncertain
d. hierarchical
The correct answer is: independent
Câu h i ỏ 18
When he was young, all the salary he could _______ at the factory was £1 a week.
Select one:
a. launch
b. graduate
c. earn
d. manage
The correct answer is: earn
Câu h i ỏ 19
Nowadays, many Vietnamese companies seek for _______ (who have just finished their
university education) with some experience in working with foreign customers.
Select one:
a. managers
b. launchers
c. graduates
d. organizers
The correct answer is: graduates
Câu h i ỏ 20
Working across cultures requires intercultural _______, which means the ability to see things
in different ways.
Select one:
a. sensitivity
b. dependence
c. demonstration
d. confidence
The correct answer is: sensitivity
Câu h i ỏ 21
It is said that working in a multicultural environment can help us to _______ the ability to live
and work in a different culture.
Select one:
a. relax
b. demonstrate
c. force
d. analyse
The correct answer is: demonstrate
Câu h i ỏ 22
The word “internship” is used for white collar (professional) careers while the word “_______"
is used for blue collar (manual / technical) careers.
Select one:
a. apprenticeship
b. operation
c. appreciation
d. completion
The correct answer is: apprenticeship
Câu h i ỏ 23
Our company is going to _______ a new type of cosmetic products by the end of this month,
so we are really busy now.
Select one:
a. manage
b. launch
c. graduate
d. organize
The correct answer is: launch
Câu h i ỏ 24
In business, if your customer _______ is poor, people will complain about it, and you’ll lose
your customers as well as a lot of money.
Select one:
a. delivery
b. level
c. service
d. process
The correct answer is: service
Câu h i ỏ 25
In the UK, the practical experience gained through internships was _______ by full-time
students.
Select one:
a. completed
b. operated
c. located
d. appreciated
The correct answer is: appreciated
Câu h i ỏ 26
When we intern for a small company, we will probably be able to develop stronger _______
with the people we are working with.
Select one:
a. appreciations
b. applications
c. operations
d. relationships
The correct answer is: relationships
Câu h i ỏ 27
The customer _______ department of that company has always provided effective solutions
when customers complain about their products.
Select one:
a. service
b. emotion
c. level
d. process
The correct answer is: service
Câu h i ỏ 28
Working across _______ can help us to be more independent, more confident, and better at
working with foreign people who are different from us.
Select one:
a. departments
b. universities
c. cultures
d. offices
The correct answer is: cultures
Câu h i ỏ 29
Many Asian organizations are _______ because the employees have to strictly follow the
orders of the boss.
Select one:
a. permanent
b. patient
c. independent
d. hierarchical
The correct answer is: hierarchical
Câu h i ỏ 30
The experience gained on an internship is helpful for getting a job or for _______ one's studies.
Select one:
a. appreciating
b. completing
c. operating
d. locating
The correct answer is: completing
Câu h i ỏ 31
I am motivated and hard-working, so I am confident that I can make a valuable _______ if I can
work for your organization.
Select one:
a. provider
b. allowance
c. shareholder
d. contribution
The correct answer is: contribution
Câu h i ỏ 32
In our company, the managers often _______ us to do things in teams such as having lunch
together or going out together after work.
Select one:
a. guarantee
b. impress
c. respect
d. encourage
The correct answer is: encourage
Câu h i ỏ 33
The new leader is very good at _______ our large team to achieve the business objectives, and
we really admire him.
Select one:
a. managing
b. graduating
c. launching
d. receiving
The correct answer is: managing
Câu h i ỏ 34
Customers who have strong _______ toward a brand are likely to pay more than customers
who are only satisfied with the products.
Select one:
a. emotions
b. payments
c. processes
d. deliveries
The correct answer is: emotions
Câu h i ỏ 35
In a hierarchical organization, it's important to _______ your boss by your job attitudes and
work performance if you want to be promoted.
Select one:
a. encourage
b. guarantee
c. hurt
d. impress
The correct answer is: impress
Câu h i ỏ 36
It is common for interns to work for free, but the experience they gain during the
process_______ for not receiving a salary.
Select one:
a. demonstrates
b. compensates
c. acquires
d. analyses
The correct answer is: compensates: đền bù
Câu h i ỏ 37
Many companies are working really hard to increase the high satisfaction _______ of their
customers so that they can increase the sales.
Select one:
a. emotions
b. levels
c. processes
d. deliveries
The correct answer is: levels
Câu h i ỏ 38
In many universities, an internship is an essential part of the education because students can
get some real _______ during their internship.
Select one:
a. experience
b. bargain
c. payment
d. comment
The correct answer is: experience
Câu h i ỏ 39
The new employee is very _______ in dealing with difficult clients and can always solve the
problems successfully.
Select one:
a. uncertain
b. productive
c. permanent
d. diplomatic
The correct answer is: diplomatic
Câu h i ỏ 40
Internships in a small company can offer many chances to be creative, to make greater
contributions, and to _______ practical experience.
Select one:
a. operate
b. obtain
c. locate
d. appreciate
The correct answer is: obtain
Câu h i ỏ 41
Most companies understand that purchasing decisions are based more on customers’
personal _______, and this can affect the profits of these businesses.
Select one:
a. payments
b. processes
c. emotions
d. deliveries
The correct answer is: emotions
Câu h i ỏ 42
Our company offers free accommodation, good benefits, and a monthly _______ of $500 for
new employees.
Select one:
a. provider
b. allowance
c. shareholder
d. contributor
The correct answer is: allowance
Câu h i ỏ 43
In order to increase sales, businesses need to understand how customers’ _______ affect their
decisions to buy products or use services.
Select one:
a. deliveries
b. processes
c. services
d. emotions
The correct answer is: emotions
Câu h i ỏ 44
After one or two years working abroad, 90% of our clients could find a _______ job which
allows them to work for the company all their life if they want.
Select one:
a. friendly
b. diplomatic
c. permanent
d. productive
The correct answer is: permanent
Câu h i ỏ 45
Working for this large electronics manufacturer, you will have a lot of opportunities to _______
projects and work with a team of foreign colleagues.
Select one:
a. launch
b. supply
c. graduate
d. organize
The correct answer is: organize
Câu h i ỏ 46
Almost every student expects that their college training will help them find internships and
professional _______ after graduation.
Select one:
a. positions
b. applications
c. completions
d. locations
The correct answer is: positions
Câu h i ỏ 47
Successful interns in a multicultural environment need to _______ their communication to the
local style, and to think carefully before they speak.
Select one:
a. analyse
b. demonstrate
c. force
d. adjust
The correct answer is: adjust
Câu h i ỏ 48
In the UK, most big companies accept internship _______ in the autumn, and it is essential to
know the business cultures of these companies.
Select one:
a. appreciations
b. operations
c. applications
d. relationships
The correct answer is: applications
Câu h i ỏ 49
In fact, many companies are spending more money on customer _______ training to keep their
customers happy.
Select one:
a. delivery
b. emotion
c. process
d. service
The correct answer is: service
Câu h i ỏ 50
At first, I didn't like the new workplace, but I quickly _______ to the way things were done
there and was soon very happy.
Select one:
a. located
b. appreciated
c. adapted
d. completed
The correct answer is: adapted
Câu h i ỏ 1
Generally, a _______ company needs to contact a thousand leads to find just ten new
customers, and this takes a lot of time and money.
Select one:
a. typical
b. frequent
c. first-class
d. simple
The correct answer is: typical
Câu h i ỏ 2
Most companies now have a helpline to provide technical _______ if customers have any
problems with their technological products or services.
Select one:
a. responsibility
b. installation
c. action
d. support
The correct answer is: support
Câu h i ỏ 3
That company has always taken the right _______ when the customers say there is a problem
with their products.
Select one:
a. responsibilities
b. actions
c. supports
d. installations
The correct answer is: actions
Câu h i ỏ 4
Customer _______ involves dealing with existing customers, answering detailed questions
about the product or service in use, and dealing with complaints.
Select one:
a. installation
b. support
c. responsibility
d. action
The correct answer is: support
Câu h i ỏ 5
Customer _______ refers to the care a customer is given before, during, and after they have
made an order.
Select one:
a. installation
b. responsibility
c. support
d. action
The correct answer is: support
Câu h i ỏ 6
In business, contact with a customer before and during a transaction is the _______ of sales
staff.
Select one:
a. responsibility
b. installation
c. purchase
d. action
The correct answer is: responsibility
Câu h i ỏ 7
In reality, a good customer service continues long after a customer places a(n) _______ so that
the business can keep their existing customer.
Select one:
a. purchase
b. order
c. action
d. responsibility
The correct answer is: order
Câu h i ỏ 8
Every contact must contribute to making the customers happy if a company wants to build a
long-term relationship to make a _______.
Select one:
a. purchase
b. profit
c. responsibility
d. support
The correct answer is: profit
Câu h i ỏ 9
Satisfied customers will come back for more products or services, and they can even _______
the company to their colleagues or friends.
Select one:
a. purchase
b. support
c. order
d. recommend
The correct answer is: recommend
Câu h i ỏ 10
Investing in customer service is necessary because customers nowdays frequently share their
opinions of businesses through social media, which can increase the sales or _______ the
business quickly.
Select one:
a. install
b. order
c. damage
d. purchase
The correct answer is: damage
Câu h i ỏ 11
As a customer service officer, you need to think carefully about what you want to say before
you _______ a number to your customers.
Select one:
a. get back
b. get through
c. hang up
d. dial
The correct answer is: dial
Câu h i ỏ 12
When you call the customers, if they put you _______, remember to keep smiling while you
wait and be ready for their responses.
Select one:
a. in order
b. on hold
c. through number
d. in connection
The correct answer is: on hold
Câu h i ỏ 13
If the customer is out of the office, always _______ a message by saying your name clearly and
giving the reason why you are calling.
Select one:
a. get through
b. hang up
c. leave
d. dial
The correct answer is: leave
Câu h i ỏ 14
If you don't have the information your customer needs, promise to _______ to them, and give
a specific time.
Select one:
a. get back
b. get through
c. hang up
d. dial
The correct answer is: get back
Câu h i ỏ 15
Before we finish the conversation and _______ the phone, make sure to review the main points
and say what the next step is so that the customers can know what they should do.
Select one:
a. get back
b. get through
c. hang up
d. dial
The correct answer is: hang up
Câu h i ỏ 16
If we don't reach the customers, we can leave a message and say we will call back later, or we
can invite them to _______ our call.
Select one:
a. return
b. hang up
c. dial
d. get through
The correct answer is: return
Câu h i ỏ 17
It is the policy of our company that customer service officers have to _______ missed calls at
the very earliest opportunity.
Select one:
a. return
b. dial
c. get through
d. hang up
The correct answer is: return
Câu h i ỏ 18
It was very impolite and unacceptable when the customer service officer did not explain the
reason why he put the caller _______ for nearly 10 minutes.
Select one:
a. in connection
b. through number
c. in order
d. on hold
The correct answer is: on hold
Câu h i ỏ 19
If you think the delay will be longer than a couple of minutes, ask for a number and a time
when you can _______.
Select one:

Tài liệu khác của Học viện Nông nghiệp Việt Nam

Preview text:

Câu hỏi 1
In some Asian companies, the _______ of handling customers’ problems is very long and ineffective. Select one: a. service b. delivery c. emotion d. process Phản hồi
The correct answer is: process Câu hỏi 2
One important skill in the 21st century is the ability to _______ relationships between people from different cultures. Select one: a. build b. face c. own d. produce Phản hồi The correct answer is: build Câu hỏi 3
As a warehouse supervisor, you have to _______ ideal stock levels and on-time deliveries to our customers. Select one: a. respect b. encourage c. guarantee d. impress Phản hồi
The correct answer is: guarantee Câu hỏi 4
I have two assistants in my department, and we work together closely as a _______ to achieve our business goals. Select one: a. fan b. band c. society d. team Phản hồi The correct answer is: team Câu hỏi 5
In business, it is important to keep a high _______ of satisfaction when customers buy things from you. Select one: a. delivery b. process c. level d. emotion Phản hồi The correct answer is: level Câu hỏi 6
Larger companies have greater resources than smaller firms, which means we can _______
more information and learn new knowledge during our internships. Select one: a. complete b. obtain c. appreciate d. operate Phản hồi The correct answer is: obtain Câu hỏi 7
Asian businesspeople generally prefer to take more time rather than make wrong decisions, so
multicultural teams need to be _______ to wait for their reply. Select one: a. permanent b. hierarchical c. patient d. independent Phản hồi
The correct answer is: patient Câu hỏi 8
When working in a hierarchical organization, employees are required to _______ the boss and
follow the orders of their leaders. Select one: a. guarantee b. respect c. impress d. encourage Phản hồi
The correct answer is: respect Câu hỏi 9
One of Brazil's largest _______ of logistics service has an excellent opportunity for a manager in its Recife warehouse. Select one: a. contributors b. shareholders c. allowers d. providers Phản hồi
The correct answer is: providers Câu hỏi 10
Our customers are not satisfied because the company does not provide free _______ to those
who live in the suburb of the city. Select one: a. deliveries b. emotions c. processes d. payments Phản hồi
The correct answer is: deliveries Câu hỏi 11
According to the Confederation of British Industry, 80% of employers first look at the
experience and skills that a person _______ on an internship. Select one: a. owns b. acquires c. produces d. faces Phản hồi
The correct answer is: acquires Câu hỏi 12
After the internship, he felt _______ with his personal abilities and believed that he could be successful in the future. Select one: a. diplomatic b. confident c. permanent d. productive Phản hồi
The correct answer is: confident Câu hỏi 13
I would like to gain some business experience on a one-year internship with a _______
cosmetics manufacturer like Rose Inc. Select one: a. leading b. regular c. high d. bottom Phản hồi
The correct answer is: leading Câu hỏi 14
In reality, internships can be done part-way through a course of study in order to _______ a university degree. Select one: a. appreciate b. obtain c. locate d. operate Phản hồi The correct answer is: obtain Câu hỏi 15
Working across cultures can help us understand how our own cultural _______ are different from other people's. Select one: a. methods b. departments c. values d. senses Phản hồi The correct answer is: values Câu hỏi 16
As competition for places in Europe and the US is _______, more and more students are doing
their internships in Asian countries. Select one: a. fierce b. nice c. essential d. relaxing Phản hồi The correct answer is: fierce Câu hỏi 17
After a year working abroad, he became more _______ and better at looking after himself. Select one: a. permanent b. independent c. uncertain d. hierarchical Phản hồi
The correct answer is: independent Câu hỏi 18
When he was young, all the salary he could _______ at the factory was £1 a week. Select one: a. launch b. graduate c. earn d. manage Phản hồi The correct answer is: earn Câu hỏi 19
Nowadays, many Vietnamese companies seek for _______ (who have just finished their
university education) with some experience in working with foreign customers. Select one: a. managers b. launchers c. graduates d. organizers Phản hồi
The correct answer is: graduates Câu hỏi 20
Working across cultures requires intercultural _______, which means the ability to see things in different ways. Select one: a. sensitivity b. dependence c. demonstration d. confidence Phản hồi
The correct answer is: sensitivity Câu hỏi 21
It is said that working in a multicultural environment can help us to _______ the ability to live
and work in a different culture. Select one: a. relax b. demonstrate c. force d. analyse Phản hồi
The correct answer is: demonstrate Câu hỏi 22
The word “internship” is used for white collar (professional) careers while the word “_______"
is used for blue collar (manual / technical) careers. Select one: a. apprenticeship b. operation c. appreciation d. completion Phản hồi
The correct answer is: apprenticeship Câu hỏi 23
Our company is going to _______ a new type of cosmetic products by the end of this month, so we are really busy now. Select one: a. manage b. launch c. graduate d. organize Phản hồi The correct answer is: launch Câu hỏi 24
In business, if your customer _______ is poor, people will complain about it, and you’ll lose
your customers as well as a lot of money. Select one: a. delivery b. level c. service d. process Phản hồi
The correct answer is: service Câu hỏi 25
In the UK, the practical experience gained through internships was _______ by full-time students. Select one: a. completed b. operated c. located d. appreciated Phản hồi
The correct answer is: appreciated Câu hỏi 26
When we intern for a small company, we will probably be able to develop stronger _______
with the people we are working with. Select one: a. appreciations b. applications c. operations d. relationships Phản hồi
The correct answer is: relationships Câu hỏi 27
The customer _______ department of that company has always provided effective solutions
when customers complain about their products. Select one: a. service b. emotion c. level d. process Phản hồi
The correct answer is: service Câu hỏi 28
Working across _______ can help us to be more independent, more confident, and better at
working with foreign people who are different from us. Select one: a. departments b. universities c. cultures d. offices Phản hồi
The correct answer is: cultures Câu hỏi 29
Many Asian organizations are _______ because the employees have to strictly follow the orders of the boss. Select one: a. permanent b. patient c. independent d. hierarchical Phản hồi
The correct answer is: hierarchical Câu hỏi 30
The experience gained on an internship is helpful for getting a job or for _______ one's studies. Select one: a. appreciating b. completing c. operating d. locating Phản hồi
The correct answer is: completing Câu hỏi 31
I am motivated and hard-working, so I am confident that I can make a valuable _______ if I can work for your organization. Select one: a. provider b. allowance c. shareholder d. contribution Phản hồi
The correct answer is: contribution Câu hỏi 32
In our company, the managers often _______ us to do things in teams such as having lunch
together or going out together after work. Select one: a. guarantee b. impress c. respect d. encourage Phản hồi
The correct answer is: encourage Câu hỏi 33
The new leader is very good at _______ our large team to achieve the business objectives, and we really admire him. Select one: a. managing b. graduating c. launching d. receiving Phản hồi
The correct answer is: managing Câu hỏi 34
Customers who have strong _______ toward a brand are likely to pay more than customers
who are only satisfied with the products. Select one: a. emotions b. payments c. processes d. deliveries Phản hồi
The correct answer is: emotions Câu hỏi 35
In a hierarchical organization, it's important to _______ your boss by your job attitudes and
work performance if you want to be promoted. Select one: a. encourage b. guarantee c. hurt d. impress Phản hồi
The correct answer is: impress Câu hỏi 36
It is common for interns to work for free, but the experience they gain during the
process_______ for not receiving a salary. Select one: a. demonstrates b. compensates c. acquires d. analyses Phản hồi
The correct answer is: compensates: đền bù Câu hỏi 37
Many companies are working really hard to increase the high satisfaction _______ of their
customers so that they can increase the sales. Select one: a. emotions b. levels c. processes d. deliveries Phản hồi The correct answer is: levels Câu hỏi 38
In many universities, an internship is an essential part of the education because students can
get some real _______ during their internship. Select one: a. experience b. bargain c. payment d. comment Phản hồi
The correct answer is: experience Câu hỏi 39
The new employee is very _______ in dealing with difficult clients and can always solve the problems successfully. Select one: a. uncertain b. productive c. permanent d. diplomatic Phản hồi
The correct answer is: diplomatic Câu hỏi 40
Internships in a small company can offer many chances to be creative, to make greater
contributions, and to _______ practical experience. Select one: a. operate b. obtain c. locate d. appreciate Phản hồi The correct answer is: obtain Câu hỏi 41
Most companies understand that purchasing decisions are based more on customers’
personal _______, and this can affect the profits of these businesses. Select one: a. payments b. processes c. emotions d. deliveries Phản hồi
The correct answer is: emotions Câu hỏi 42
Our company offers free accommodation, good benefits, and a monthly _______ of $500 for new employees. Select one: a. provider b. allowance c. shareholder d. contributor Phản hồi
The correct answer is: allowance Câu hỏi 43
In order to increase sales, businesses need to understand how customers’ _______ affect their
decisions to buy products or use services. Select one: a. deliveries b. processes c. services d. emotions Phản hồi
The correct answer is: emotions Câu hỏi 44
After one or two years working abroad, 90% of our clients could find a _______ job which
allows them to work for the company all their life if they want. Select one: a. friendly b. diplomatic c. permanent d. productive Phản hồi
The correct answer is: permanent Câu hỏi 45
Working for this large electronics manufacturer, you will have a lot of opportunities to _______
projects and work with a team of foreign colleagues. Select one: a. launch b. supply c. graduate d. organize Phản hồi
The correct answer is: organize Câu hỏi 46
Almost every student expects that their college training will help them find internships and
professional _______ after graduation. Select one: a. positions b. applications c. completions d. locations Phản hồi
The correct answer is: positions Câu hỏi 47
Successful interns in a multicultural environment need to _______ their communication to the
local style, and to think carefully before they speak. Select one: a. analyse b. demonstrate c. force d. adjust Phản hồi The correct answer is: adjust Câu hỏi 48
In the UK, most big companies accept internship _______ in the autumn, and it is essential to
know the business cultures of these companies. Select one: a. appreciations b. operations c. applications d. relationships Phản hồi
The correct answer is: applications Câu hỏi 49
In fact, many companies are spending more money on customer _______ training to keep their customers happy. Select one: a. delivery b. emotion c. process d. service Phản hồi
The correct answer is: service Câu hỏi 50
At first, I didn't like the new workplace, but I quickly _______ to the way things were done
there and was soon very happy. Select one: a. located b. appreciated c. adapted d. completed Phản hồi
The correct answer is: adapted Câu hỏi 1
Generally, a _______ company needs to contact a thousand leads to find just ten new
customers, and this takes a lot of time and money. Select one: a. typical b. frequent c. first-class d. simple Phản hồi
The correct answer is: typical Câu hỏi 2
Most companies now have a helpline to provide technical _______ if customers have any
problems with their technological products or services. Select one: a. responsibility b. installation c. action d. support Phản hồi
The correct answer is: support Câu hỏi 3
That company has always taken the right _______ when the customers say there is a problem with their products. Select one: a. responsibilities b. actions c. supports d. installations Phản hồi
The correct answer is: actions Câu hỏi 4
Customer _______ involves dealing with existing customers, answering detailed questions
about the product or service in use, and dealing with complaints. Select one: a. installation b. support c. responsibility d. action Phản hồi
The correct answer is: support Câu hỏi 5
Customer _______ refers to the care a customer is given before, during, and after they have made an order. Select one: a. installation b. responsibility c. support d. action Phản hồi
The correct answer is: support Câu hỏi 6
In business, contact with a customer before and during a transaction is the _______ of sales staff. Select one: a. responsibility b. installation c. purchase d. action Phản hồi
The correct answer is: responsibility Câu hỏi 7
In reality, a good customer service continues long after a customer places a(n) _______ so that
the business can keep their existing customer. Select one: a. purchase b. order c. action d. responsibility Phản hồi The correct answer is: order Câu hỏi 8
Every contact must contribute to making the customers happy if a company wants to build a
long-term relationship to make a _______. Select one: a. purchase b. profit c. responsibility d. support Phản hồi The correct answer is: profit Câu hỏi 9
Satisfied customers will come back for more products or services, and they can even _______
the company to their colleagues or friends. Select one: a. purchase b. support c. order d. recommend Phản hồi
The correct answer is: recommend Câu hỏi 10
Investing in customer service is necessary because customers nowdays frequently share their
opinions of businesses through social media, which can increase the sales or _______ the business quickly. Select one: a. install b. order c. damage d. purchase Phản hồi The correct answer is: damage Câu hỏi 11
As a customer service officer, you need to think carefully about what you want to say before
you _______ a number to your customers. Select one: a. get back b. get through c. hang up d. dial Phản hồi The correct answer is: dial Câu hỏi 12
When you call the customers, if they put you _______, remember to keep smiling while you
wait and be ready for their responses. Select one: a. in order b. on hold c. through number d. in connection Phản hồi
The correct answer is: on hold Câu hỏi 13
If the customer is out of the office, always _______ a message by saying your name clearly and
giving the reason why you are calling. Select one: a. get through b. hang up c. leave d. dial Phản hồi The correct answer is: leave Câu hỏi 14
If you don't have the information your customer needs, promise to _______ to them, and give a specific time. Select one: a. get back b. get through c. hang up d. dial Phản hồi
The correct answer is: get back Câu hỏi 15
Before we finish the conversation and _______ the phone, make sure to review the main points
and say what the next step is so that the customers can know what they should do. Select one: a. get back b. get through c. hang up d. dial Phản hồi
The correct answer is: hang up Câu hỏi 16
If we don't reach the customers, we can leave a message and say we will call back later, or we
can invite them to _______ our call. Select one: a. return b. hang up c. dial d. get through Phản hồi The correct answer is: return Câu hỏi 17
It is the policy of our company that customer service officers have to _______ missed calls at
the very earliest opportunity. Select one: a. return b. dial c. get through d. hang up Phản hồi The correct answer is: return Câu hỏi 18
It was very impolite and unacceptable when the customer service officer did not explain the
reason why he put the caller _______ for nearly 10 minutes. Select one: a. in connection b. through number c. in order d. on hold Phản hồi
The correct answer is: on hold Câu hỏi 19
If you think the delay will be longer than a couple of minutes, ask for a number and a time when you can _______. Select one:

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