Chapter 2: Management Theories and Concepts môn Principle of Management | Trường Đại học Quốc tế, Đại học Quốc gia Thành phố Hồ Chí Minh

Chapter 2
1. If managers emphasize standardized work implements, rules of motion, carefully planned
and detailed training manuals, then these managers are following what school of management thought? A. Human relations B. Maslow's hierarchy C. Theory Y D. System Theory
E. Scientific Management
2. At UPS (United Parcel Service), delivery stops on regular van routes are studied and
carefully timed, and supervisors can track these deliveries within minutes of their happening.
This enables the most efficient routes to be devised by industrial engineers. What school of
management thought is being used in this example? A. Human relations B. Maslow's hierarchy C. Theory Y D. System Theory
E. Scientific Management
3. When company policy clearly defines each employee's responsibilities and authority, rules
are impersonal and promotions are based solely on merit, the company is following what management school of thought?
A. Quantitative methods B. Maslow's hierarchy C. Bureaucratic D. System Theory
E. Scientific Management Just a referential material
4. Win the 1920's research was undertaken to promote the electrification of American Business.
Western Electric Company paid for a series of studies to (hopefully) prove that workers were
more productive at plants using electrical wiring for lighting purposes rather than the existing
kerosene lamps. Brighter lights would produce more and better output. This research proved
inconclusive and led to which new school of management thought being founded?
A. Quantitative methods B. Human relations C. Bureaucratic D. System Theory
E. Administrative Principles
5. Which of the following are NOT among Maslow's hierarchy of needs? A. Safety B. Esteem C. Contingency D. Physiological E. Social
6. If an employee has been offered tuition, fee and book cost reimbursement to expand the
employee's working capabilities by her employer as part of a benefits package, this employer
is encouraging the employee to achieve what level of Maslow's needs? A. Safety B. Value chain C. Contingency D. Physiological E. Self-actualization
7. Which theory of management assumes people are willing to work, accept responsibility, are self-directed and creative? Just a referential material A. Contingency B. Value chain C. Contingency D. Quantitative E. Theory Y
8. A company employs statisticians to collect sales data in various markets and asks them to
make sales projections based on that data. This company is following what school of management thought? A. Management Science B. Value chain C. Contingency D. Theory Z E. Theory Y
9. Which of the following sets of theories do not agree with each other about basic worker motivation principles?
A. Management science and operations research
B. Contingency thinking and open systems
C. Theory X and theory Y
D. Theory Y and theory Z
E. Bureaucratic theory and administrative principles
10. Inventory modeling, linear programming, queuing theory and network models are examples
of the application of what management theory? A. Management science
B. Scientific management Just a referential material
C. Theory X and theory Y
D. Theory Y and theory Z
E. Bureaucratic theory and administrative principles
11. Modern management approaches define an organization as:
A. an open system as complex networks of interacting subsystems
B. a bureaucratic environment with clearly defined rules and procedures
C. ”command and control” sets of rules
D. Where the division of labor is specific and detailed
E. An environment where Theory X is consistently applied
12. A specific sequence of activities that transforms raw materials into finished goods or services is known as: A. An open system B. Value chain
C. Contingency thinking
D. Administrative principles
E. Time and motion study
13. The “Hawthorne Effect” can be best defined as: A. Value chain
B. Contingency thinking
C. A self-fulfilling prophecy
D. A theory of adult personality
E. A time and motion study Just a referential material
14. SPSS is a popular and easy to use software package which helps managers make decisions.
It would be part of what school of management thought? A. Value chain
B. Contingency thinking C. Management Science D. Theory Z
E. Administrative principles
15. “Simultaneous loose-tight properties” is one of the eight attributes of performance
excellence cited in the text. It means
A. Making decisions and making sure things get done
B. Contingency thinking
C. Focusing resources and attention on what the organization does best
D. Hands on and value driven
E. allowing flexibility while staying in control
16. Scientific management and Management Science are two different schools of management thought. A. True B. False
17. The Managers with Theory Y assumptions act in a “command and control” fashion. A. True B. False
18. The Hawthorne effect refers to a self-fulfilling prophecy. A. True Just a referential material B. False
19. In his book Personality and Organization, Chris Argyris argues for the application of
bureaucratic principles as the most efficient way to run an organization. A. True B. False
20. A time and motion study to chart how many steps a bank teller uses to process a transaction
would be an application of the human relations school. A. True B. False
21. Unity of command and scalar chain are key principles of the Administrative Principles school of thought. A. True B. False
22. Value chains are the top level of Maslow's hierarchy. A. True B. False
23. Theory Z is a sum of Theory Y plus Theory X. A. True B. False
24. Organizing as a transformational system means management of the value chain. Just a referential material A. True B. False
25. If an organization is “hands on and value driven”, this means it has a clear sense of organizational purpose. A. True B. False
26. Operations research was invented by Elton Mayo when he studied the workers at Western Electric in the 1920's. A. True B. False
27. A key lesson of the Hawthorne Effect was that unity of command and time and motion
studies were the key to improving worker productivity. A. True B. False
28. In the Relay Assembly Room Test Studies, researchers failed to find any direct relationship
between changes in physical working conditions and worker productivity. A. True B. False
29. Contingency thinking tries to match the proper school of thought and practices with the given situation. A. True B. False Just a referential material
30. Running the Pentagon as opposed to running a start up dot com company using a
networking format clearly illustrates what is meant by the Human Relations approach to management. A. True B. False Just a referential material