Chapter 4: Competitive Advantage and Diversity Issues môn Principle of Management | Trường Đại học Quốc tế, Đại học Quốc gia Thành phố Hồ Chí Minh

Chapter 4
1. The Herman Miller company is a _____________ company: A. cost driven B. price driven C. externally driven D. quantity driven E. values-driven
2. A company's competitive advantage may be achieved in which of the following ways: A. pricing policies B. customer service C. cost efficiency D. product quality E. all of the above
3. Which of the following would NOT be part of the general environment for a company: A. suppliers and customers
B. income and inflation levels C. government regulations D. demographic patterns E. technological advances
4. Which of the following is NOT true:
A. Religious diversity of workers is increasing
B. People with disabilities are gaining access to employment Just a referential material
C. Average age of workers is decreasing D. More women are working
E. People of color are an increasing percentage of the workforce
5. According to the textbook, what should be the most important goal for the typical business firm:
A. Maximizing shareholder value B. Customer satisfaction
C. Value creation-creating value for and satisfying needs of constituencies D. Environmentalism E. Ethical behavior
6. Environmental uncertainty faces all businesses. What are the dimensions of environmental uncertainty:
A. customer feedback and supplier schedules
B. complexity of environment and rate of change of environment C. stakeholder values
D. government regulations and pricing policies E. workforce demographics
7. Who are a firm's internal customers: A. employees B. suppliers C. government auditors D. customers E. all of the above Just a referential material
8. As retail sales are made at Wal-Mart the information system updates inventory records and
sales forecasts. Suppliers get this information electronically and this causes them to ship new
inventory. This is enabled largely by using global positioning satellite technology and is a
key to Wal-Mart's success. What best describes this process: A. TQM B. Continuous improvement C. Stakeholder value creation D. Supply chain management E. Value-based management 9. ISO certification
A. prevents environmental uncertainty
B. indicates conformance with a rigorous set of international quality standards C. guarantees value creation
D. means supply chain management is certified
E. means total quality management
10. W. Edwards Deming is the cornerstone of the whole quality movement. In what country did Deming apply his work: A. Japan B. China C. India D. USA E. Romania 11. Design for disassembly: Just a referential material
is a production technology which allows work to be performed with fewer workers A. and smaller inventories
is a production technology which allows work to be performed with smaller B. inventories
C. means products are designed for cost minimization
means products are designed to take into account how component part can be D. recycled
E. allows for production plants to be easily moved to another geographical, lower labor cost area
12. “Service above all else”, “science-based innovation” and “fanatical attention to consistency
and detail” are examples of what concept: A. Continuous improvement B. Core values C. Total Quality Management D. environmental uncertainty E. ISO certification
13. ________________ occurs when minority members adopt characteristics of majority cultures in order to succeed A. A glass ceiling B. Cultural ethocentrism C. Biculturalism D. Value based management E. Job bias
14. The Malcolm Baldrige Award is given annually for the companies that:
A. are the most multi-cultural
B. practice the most cultural relativism Just a referential material
C. best implement ethnocentric policies
D. have the best quality control measures
E. have the best environmental clean-up record
15. The Vermont Teddy Bear Company has won the Heritage of New England Award for:
A. promoting its products truthfully and operating with high quality
B. overcoming its glass ceiling
C. being environmentally responsible
D. becoming a multicultural organization
E. having the Teddy Bear as its corporate symbol
16. The Herman Miller Company is cited in the textbook as an example of a company where
core values build an internal environment of high performance. A. True B. False
17. Competitive advantage refers to a company's core competency which it does better than any of its competitors. A. True B. False
18. A company's stakeholders would be considered of its general environment. A. True B. False
19. Stockholders would be part of the general environment for a company but not part of the Just a referential material stakeholder environment. A. True B. False
20. A company's suppliers would be a good example of one of its internal customers. A. True B. False
21. The Malcolm Baldrige Award is given each year for those companies that have the highest
ethical standards and follow the socioeconomic model of social responsibility A. True B. False
22. UPS is used as an example of a company that has a seamless supply chain. A. True B. False
23. A good example of a company core value would be a mandatory dress code. A. True B. False
24. Value based management concentrates on gaining supply chain management leadership. A. True B. False
25. A glass ceiling effect refers to an environmental uncertainty. Just a referential material A. True B. False
26. Ethnocentrism is the belief that one's membership group or subculture is superior to all others. A. True B. False
27. John is the CEO. He is a white male about fifty years old and wears a suit to work. Bill is a
recent college graduate and has just been hired as an accountant. Bill is a Black-American.
He is very ambitious to move up the ranks. Thus he decides to wear a suit to work and to
get a “conventional” (non-Afro) hair cut. This situation describes a multicultural organization. A. True B. False
28. By creating upward mobility for minorities and women, managers practice affirmative action. A. True B. False
29. Research reported In the Gallup Management Journal shows that establishing a racially and
ethnically inclusive workplace is good for morale. A. True B. False
30. A good example of environmental uncertainty the inflationary trend in the economy for the future. A. True Just a referential material B. False Just a referential material