Comprehensive Overview of FPT Retail Operations môn Kiểm soát nội bộ | Trường Đại học Sư phạm Kỹ thuật Thành phố Hồ Chí Minh

FPT Retail
Part 1:Introduction to the company I. Company 1. General Information
FPT Digital Retail Joint Stock Company (referred to as FPT Retail) was
established in 2012 in Vietnam. As an affiliated company of FPT Corporation,
FPT Retail owns two retail chains - FPTShop & F.Studio by FPT - and one
subsidiary - FPT Long Chau Pharma. -
Business registration number: 0311609355 -Stock Code: FRT
-Charter capital: 1.184.725.350.000 VNĐ
-Business locations: 63 locaties nationwide
-Head office: 261-263 Khanh Hoi, Ward 2, District 4, Ho Chi Minh City, Vietnam.
-Phone number: (+84-28) 7302 3456 2. Business lines
Main business lines: Retailing of computers, peripheral equipment, software,
telecommunications equipment, pharmaceuticals, medical equipment, and
cosmetics... in specialty stores.
Store locations spread across 63 provinces and cities nationwide
-FPT SHOP RETAIL SYSTEM: is a chain of retail stores selling digital
products, including mobile phones, tablets, laptops, mobile
accessories, and technology services... It was the first retail system in
Vietnam to be granted the international ISO 9001:2000 standard on the quality management system.
-F.STUDIO BY FPT SYSTEM: is one of few Apple Premium Resellers
(APR) in Vietnam to sell Apple products. FPT Retail has been the first
retailer to meet the standard retail store model, including AAR (Apple
Authorized Reseller) and iCorner.
-FPT LONG CHAU PHARMA Joint stock company: As a subsidiary
of FPT Retail, the company owns the Long Chau pharmacies, selling
authentic pharmaceutical products, medical equipment, and functional
foods. Affordable, high-quality products and skilled pharmacists are
remarkable competitive advantages of the Long Chau chain,
establishing its prestigious and reliable brand reputation for protecting customers' health.
3. Development history ( chỉ để năm)
Year 2012: In March 2012, FPT Digital Retail Joint Stock Company
was established, being one of seven subsidiaries of FPT Corporation.
• 2013: In December 2013, FPT Shop reached 100 stores.
• 2014: The number of FPTShop stores reached 200 across 63
provinces. In the same year, it became the authorized distributor of Apple's iPhone.
• 2015: FPT Shop gained the fastest growth rate among FPT's
subsidiaries, with revenue increasing by 50% and profit before tax rising by 338.7% over 2014.
• 2016: The number of FPTShop stores reached 385 across 63
provinces. The e-commerce sales doubled to more than 1,000 billion
VND. In addition, the Company launched 80 Apple in-store experience zones nationwide.
• 2017: In July, FPT Retail won prestigious awards in the retail industry:
- Top 4 biggest retailers in Vietnam (Ministry of Industry and Trade).
- Top 500 leading retailers in Asia - Pacific (Retail Asia, Euromonitor). - Got listed in June 2017.
- As of December, it had 473 stores nationwide (including FPTShop and F.Studio).
• 2018: In the third quarter, FPT Retail established its subsidiary, FPT
Long Chau Pharma, with a charter capital of 100 billion VND and 75%
of the total capital contributed by FPT Retail. During the year, FPT
Retail was also honored with various awards:
• 2019-2022: Continue to grow strongly and win many major awards 4. Adwards
Achieved the following greatest achievements in 2022
The intensive investment and unremitting efforts of FPT Retail have been
recognized and demonstrated by the stable and robust increase in the
number of customers over the years. In 2022, FPT Retail has been building a
foothold in the market as well as gained customers' trust as the following awards -
Top 10 Vietnamese Strong Brands in 2022- Retail category for 9th time a row -
Ranking 2nd in the Top 10 prestigious retailers in 2022 for the 6th consecutive time -
The second major retailer in mobile phone sales volume and the
leading Apple reseller in Vietnam with a full range of authorized store models.
-Top 3 Mid Cap with the most favored IR activities by investors in 2022 -
FPT Long Chau won the Top 10 Vietnam Most Trusted Brand
Awards in 2022 for the first time. -
FPT Long Chau was the first pharmacy chain to achieve the “
Typical digital transformation enterprises” award in 2022 5. Logo’s meaning
The familiar 3-color block design is angled at 13 degrees compared to the vertical.
Number 13 is a sacred number that is always associated with the history of
establishment and success of FPT - creating a feeling of steady progress.
The logo inherits and promotes the core values of the FPT Brand with 3 distinctive
colors. The orange color emphasized in the logo as the warmth of the sun is an
energizing, dynamic, youthful color that stimulates creative enthusiasm for a better
world. Orange is also a friendly and open color, showing willingness to share and connect in the community.
The green color in the logo complements the meaning of strong vitality and harmony
with nature. It is the color of change and growth. Deep blue is the color of natural
energy coming from the universe. Orange creates a feeling of strength and is
associated with wisdom, sustainability and unity. 6. Vision
Along with the development of sociality and technology market, FPT Digital Retail
Joint Stock Company has been continuously attempting to become a prestigious
partner with leading Digital producers in the world, also to be a reliable destination of customers.
Long term Objectives: FPT Digital Retail Joint Stock Company pursuits to maintain
the growth and raise the revenue of its FPT shop chain. It will highly pay attention to
seeking customers, accessing multi-channel customers, and promoting the deferred
payment program for officials and employees at enterprises called F.Friends.
Besides that, they are going to highly invest in the phone accessory industry.
Moreover, upgrade quality of service is one of the core values FPT is aiming for in the future. 7. Mission
With the aim of expanding the coverage of store nationwide, FPT Digital Joint Stock
company intends to become a leading telecom and digital retail chain in Viet Nam.
Together with the expansion of scale, FPT shop will provide the all classes of
customers positive experiments of shopping by authorized digital products with high
quality, competitive prices and friendly customer services to ensure company’s prestige
Main key: Become a leading telecom and digital retail chain in VietNam
Provide all classes of customer with highest quality of digital products
Provide competitive and affordable price for customer
8.Target customer : people throughout 63 provinces and cities
Part 2: Internal control system at your company I. Control environment Code of conduct: -
Creating the highest values and accompanying clients in the
process of potential exploitation. -
Accreting inspirational and professional human development working environment -
Accompanying and collaborating on resource sharing and development opportunity with partners -
Serious on performing social responsibility -
Asset protection, law compliance and anti-corruption Core Value:
-Quality: Leading in building prestige, responsibility to ensure the products’ quality,
FPT Retail provides customers the absolute assurance when buying technology products
-Trust: The word “Prestige” is what we concentrate on in our activities to develop our
trademark, is fulcrum for customers’ belief, is reliable partners to technology vendors.
-Friendliness: The image of FPT Retail in which we are friendly to customers, active
in community activities is our long-term goal
-Caring: Along with the aim: serving customers is the highest priority, FPT Retail step
by step improves quality of services, educates employees and staffs to be
enthusiastic, honest, sincere to satisfy all customers coming to FRT Statement of BOD:
Đã cho thấy sự tự tin của người đàn bà thép đối với nền tảng hệ thống lý chuỗi cung ứng
cửa hàng bán lẻ của mình. Qua đó, cho thấy sự khẳng ddingj của vị chủ tịch này trong cách
quản lý vận hành chuỗi bán lẻ đó là : Khi nền tảng quản lý tốt thì khối lượng có nhiều đến
đâu cũng chỉ là một vấn đề nhỏ trong chuỗi bán lẻ được đánh giá là vô cùng phức tạp này. (ưa mạo hiểm )
2) Oversight responsibility
According to the Annual Report of FPT retail, The independent proportion of FPTr Board of
Directors is 80% 4 out of 5. There are 2 female members in the BOD system which shows that …
3) Organization structure Board of Directors
The BOD comprises five members with professional qualifications and long-term experience
in economics and corporate governance. With two independent members, FRT's board
structure fully complies with relevant legislation.
Since 2020, FRT has separated the Chairman and CEO roles to enhance the independence
and division of responsibilities between the BOD and the BOM. As a result, it ensures
decentralization in decision-making and enhances the independence of the BOD's operations.
The Board of Directors Activities
In 2022, there were 11 board meetings conducted, ensuring at least once in every quarter. 11 resolutions were issued
As of December 31, 2022, the BOD had two independent members, including Mr. Le Hong
Viet and Mr. Nguyen Dac Viet Dung. These independent board members fully participated in
the board meetings in 2022. They made significant contributions to the Company's
development strategy as well as actively discussed business targets and orientations of
FPTShop and Long Chau chains. In addition, they have also played critical roles in FPTs corporate governance
Here are 11 resolution were issued
Responsibilities of BOD:
According to the Operating regulations of the board of directors of FPT Digital Retail Joint
Stock Company. Here are the rights and obligations of the BOD
The BOD’s 2023 Business Orientations
To ensure the Company's operations follow the strategic directions and
fulfilling the set objectives, the BOD will focus on implementing the critical tasks in 2023, including:
• Strategy development: Keeping abreast of market trends and emerging
technologies for strategic adjustments to instantly seize opportunities and
promote strengths, ensuring sustainable growth.
• Supervision of the BOM: Thoroughly coordinating with the BOM to give
directions to manage the Company and its subsidiaries, supervising the
expansion plan of the Long Chau chain and the implementation of new projects.
• Policy making: Directing the formulation and promulgation of employee and
investment policies associated with development strategies and action plans, ensuring sustainable growth.
• Corporate governance: Reviewing, adjusting, and supplementing internal
governance regulations to ensure applicable provisions and shareholders' rights.
• Personnel arrangements: Reforming and reorganizing the workforce in a
streamlined and effective manner. Concurrently, implementing job rotations to
improve personnel quality and thereby create a driving force for the company's growth.
Chief executive officer and Board of Management
Chief executive officer is the legal representative of the Company Responsibilities of BOM Board of Supervisors Responsibility of BOS 3. Recruitments