Final Exam Organizational Behavior | Đại học Hoa Sen

lOMoAR cPSD| 47206071 FINAL EXAMINATION
SEMESTER 20.2B, ACADEMIC YEAR 2020-2021
COURSE NAME: ORGANIZATIONAL BEHAVIOR
COURSE CODE: QT218DE01
Duration of Exam: 72 hours (from 00:00' 23/08/2021 to 23:59' 25/08/2021)
________________________________________________________________________________ INSTRUCTIONS TO STUDENTS
1. Students have to submit the paper on Mlearning before the deadline, in the Final Exam Folder.
Late submission or submission through emails will not be accepted under any circumstances.
2. Your paper must be saved as PDF format. Please name you file as StudentNumber_FullName (Ex: 012345_NguyenVanA)
3. Paragraph format: Times New Roman 12pt, alignment justified (Top: 2.5cm, Bottom: 2.5cm,
Left: 3cm, Right: 2.5cm), spacing 1.5
4. Reference list is a must if students have refered to any theory/literature from any source.
COMMITMENT TO ETHICAL ACADEMIC INTEGRITY i.
Every student should exercise ethical integrity by keeping their exam papers confidential &
never share the test with other students. ii.
Students’ results are only recognized to the extent that they’re allowed to be copied, limited to the internet resources.
We will randomly check the exam on the Turnitin system. Any students violate the above 2 items, their
tests will be sent to the evaluation board, theirs marks will be deducted and handled according to the
regulations of the Hoa Sen University.
This examination is worth 50% of the final assessment.
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This question paper consists of 2 (two) pages Page 1/ 2 lOMoAR cPSD| 47206071 QUESTIONS (10 MARKS)
Question 1 (6.0 points): Case study. Please read the case about Company A below and answer the questions.
Company A is a home construction company. The CEO notices that the company these days is no
longer a cheerful, pleasant workplace as it used to be. Just 2 years ago when the company was building
6 homes a year, the company’s members are highly responsible and supportive to each other; they
always tried be to meet the deadlines, perform beyond expectation, control the costs and keep the
clients highly satisfied. Recently, the number of homes Company A makes a year has been tripled and
2 more employees has been hired, but the complaints from the clients have been increased: Deadlines
are missed, mistakes are made on the houses, a lot of work has to be redone. Moreover, blaming appears
everywhere; no one wants to accept the responsibilities for the mistakes. The CEO has to solve a lot of
conflict between the departments and he also finds himself to have shorter temper these days.
The employees may be overloaded with the increased work but more staffs have been hired. Some
functions have also been outsourced to ensure optimal performance. The salaries are re-evaluated
periodically and have been increased a lot to brings competitive advantage to the company in the job
market. However, a lot of fun and creativity has gone; the CEO can see an obvious lack of enthusiasm
or close-knit relationship among the employees.
From your knowledge about Organizational Behavior (concepts related to attitudes & job satisfaction,
mood and emotion, motivation, leadership, teams & groups, and conflict, and literature from other
chapters), analyze the case of Company A by discussing these questions:
• What could probably go wrong? (1.5 points) Why? (1.5 points)
• What needs to be done to solve each problem you have mentioned? (3.0 points)
Question 2 (4.0 points): Globalization, digitalization, AI, robotics, sustainability, employee wellbeing
and future roles of manager. Discuss the challenges of manager and the benefits of understanding
Organizational Behavior in the future?
• Discuss future challenges and related issues (1.5 points)
• Discuss the benefits of understanding OB (1.5 points)
• Discuss how OB helps the managers to handle future challenges (1.0 point) ---- Good luck! ---- Page 2/2