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Chapter 1: Introducing Management
1. What are the challenges of working in the new economy?
2. What are organizations like in the new workplace?
3. Who are the managers and what do they do?
4. What is the management process?
5. How do you learn managerial skills and competencies?
1. What are some of the opportunities an increasingly diverse and multicultural
workforce offers with respect to potential performance gains in organisations?
How can managers stimulate and encourage this contribution?
2. Why are concepts such as ethical and socially responsible conduct increasingly important?
3. What are some important survival skills for the new workplace? List and explain them.
4. What is ‘globalisation’ and how does it relate to Kenichi Ohmae’s notion of the borderless world?
5. You have been a very successful civil engineer for ten years and your
technical skills are excellent. However, you have no management experience.
You are being interviewed for a team leader position. The team consists of
eight members of three different nationalities and has equal numbers of men
and women. Explain what you would say to the selection panel in relation to
meeting the challenge of effectively managing a diverse team
Chapter 2: History of Management Thought
1. What can be learned from classical management thinking?
2. What insights come from behavioral management approaches?
3. What are the foundations of modern management thinking?
1 What were some of Henri Fayol’s main contributions to the field of management?
2 How does systems thinking continue to influence management theory and practice today?
3 Is the Theory Z management approach still relevant today?
4 What are some continuing management themes in the 21st century?
5 According to the self‐fulfilling prophecy, managers, through their behaviour, can
create situations where employees act in ways that confirm the manager’s original
expectations. If you are a newly appointed manager, what would you do to create
positive self‐fulfilling prophecies in relation to your employees’ behaviour? Chapter 4:
1. What is in the general or macro environment of organizations?
2. What are key elements and issues in the specific or task environment of organizations?
3. How do organizations accomplish innovation?
4. What are the emerging issues of sustainability and the environment?
1 What is competitive advantage and why is it important to contemporary organisations?
2 What is the difference between a strong and a weak organisational culture? Give
an example of a company with a strong organisational culture.
3 What is the difference between an organisation’s external customers and its internal customers?
4 In general, the greater the environmental uncertainty, the more attention
management in organisations must direct towards the external environment. What
is the external environment of an organisation? Use examples to illustrate your explanation.
5 After you have read the section on organisational culture, choose an organisation
to analyse and discuss. What are the observable elements in the culture of your chosen organisation
1 What is the three‐pillar definition of sustainable development?
2 Explain the notion of shared value in relation to business sustainability?
3 What are the Sustainable Development Goals and what role have they played in
building global sustainability?
4 Outline the four stages of the incremental model of change towards the sustainable business.
5 What changes could you make in the way that you shop and use energy to
contribute to a more sustainable future?