REVISION CONTENT - Môn Quản trị Học - Đại Học Kinh Tế - Đại học Đà Nẵng
Innovative Management for a Changing World. Management is the attainment of organizational goals in an effective and efÏcient manner through planning, organizing, leading and controlling organizational resources. Managers get things done by coordinating and motivating other people. Tài liệu giúp bạn tham khảo ôn tập và đạt kết quả cao. Mời bạn đọc đón xem!
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lOMoARcPSD| 49153326 REVISION CONTENT
Chapter 1: Innovative Management for a Changing World 1. Definiton of management: -
Management is the attainment of organizational goals in an effective and efÏcient manner
through planning, organizing, leading and controlling organizational resources. -
Managers get things done by coordinating and motivating other people. 2. The Process of management: 3. Management Skills: -
There are three categories of skills:
+ Conceptual skills: Manager’s ability to see the organization as a whole system and the
relationships among its parts (think strategically to identify, evaluate, and solve complex problems)
+ Human skills: Manager’s ability to work with and through other people and to work
effectively as a group member (motivate, facilitate, coordinate, lead, communicate and resolve conflicts)
+ Technical skills: Manager’s ability to demonstrate understanding and proficiency in the
performance of specific tasks (mastery of the methods, techniques, and equipment involved in specific functions). 4. Management Levels: lOMoARcPSD| 49153326 - Chiều dọc: -
Top managers are at the top of the hierarchy and are responsible for the entire organization -
Middle managers work at middle levels of the organization and are responsible for business units and major departments -
First-line managers are directly responsible for the production of goods and services - Chiều ngang: -
Functional managers are responsible for departments that perform a single functional task
and have employees with similar training and skills -
General managers are responsible for several departments that perform different functions 5. Manager Roles: -
Information roles describe the activities used to maintain and develop an information network. -
Interpersonal roles pertain to relationships with others and are related to the human skills. -
Decisional roles pertain to those events about which the manager must take a choice and take action. - Ten manager roles: lOMoARcPSD| 49153326
Chapter 3: The environment and corporate culture 1. General Environment: -
General environment affects organizations indirectly:
+ International dimension: Includes events originating in foreign countries
+ Technological dimension: Includes scientific and technological advancements in a specific
industry, as well as in society at large
+ Sociocultural dimension of the general environment represents the demographic
characteristics, norms, customs, and values of the general population.
+ Economic dimension represents the general economic health of the country or region in
which the organization operates – GDP, inflation rate, unemployment rates, exchange
rate,… + Legal-political dimension includes government regulations at the local, state and
federal levels, as well as political activities designed to influence company behavior
+ Natural dimension includes all elements that occur naturally on Earth, including plants,
animals, rocks and resources (air, water and climate,…)
+ Natural dimension: Does not have our voice, growing importance and pressure,… lOMoARcPSD| 49153326 2. Task Environments: -
Task environment is closer to the organization and includes the sectors that conduct day-
today transactions with the organization and directly influence its basic operations and performance.
+ Customers: People and organizations in the environment that acquire goods or services from the organization
+ Competitors: Organizations in the same industry or type of business that provide goods or
services to the same set of customers
+ Suppliers provide the raw materials that the organization uses to produce its output
+ Labor market represents people in the environment who can be hired to work for the organization 3. Internal Environment: - Employees - Culture - Management
4. Strategies to adapt to the environment -
Boundary – spanning roles – link and coordinate the organization with
external environment, seek: + Business intelligence + Big Data analytics -
Interorganizational partnerships – reduce boundaries and begin collaborating with other organizations -
Mergers – occurs when two or more organizations combine to become one -
Joint ventures – strategic alliance or program by two or more organizations 5. Corporate culture: -
Corporate culture is the set of key values, beliefs, understandings, and norms that members of an organization share + Symbols + Stories lOMoARcPSD| 49153326 + Heroes + Slogans + Ceremonies - Levels of Corporate Culture:
Chapter 4: Managerial Planning and Goal SetÝng
1. Definition of goal and plan -
A goal is a desire future state that the organization attempts to realize -
A plan is a blueprint for goal achievement and specifies the necessary resource, allocations,
schedules, tasks and other actions. =)) PLANNING 2. Levels of goals and plans lOMoARcPSD| 49153326 lOMoARcPSD| 49153326
3. MBO, Singles and Standing Plans - MBO Benefits - Single – Use Plans + Achieve one-time goals + Program and project - Standing Plans + Ongoing plans + Policies, rules, procedures