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OB 2331 Final Exam - Review Part 1: Attempt review 15:47 11/12/2023
OB 2331 Final Exam - Review Part 1: Attempt review
Underlying the systematic approach to the study of organizational behavior is the belief that behavior is not Question 1
random. Rather, we can identify fundamental consistencies underlying the behavior of all individuals and modify Not answered Marked out of 1.00 Flag question
them to reflect individual differences. Behavior is generally predictable, and the systematic study of behavior is a
means to making reasonably accurate predictions.
Until the late 1980s, business school curricula emphasized the ________ aspects of management.
The correct answer is: Human behavior is not random. A. global Question 3 Not answered Marked out of 1.00 Flag question B. people
Which behavioral science discipline is most focused on understanding individual behavior? C. A. ethical sociology D. B. techncal psychology E. C. human organizational behavior D. anthropology Your answer is incorrect.
Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on E.
economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills social psychology
received relatively less attention. Over the past three decades, however, business faculty have come to realize
the role that understanding human behavior plays in determining a manager's effectiveness, and required
courses on people skills have been added to many curricula.
The correct answer is: techncal Your answer is incorrect.
Organizational behavior is an applied behavioral science built on contributions from a number of behavioral
disciplines, mainly psychology and social psychology, sociology, and anthropology. Psychology's contributions Question 2
have been mainly at the individual or micro level of analysis, while the other disciplines have contributed to our Not answered Marked out of 1.00 Flag question
understanding of macro concepts such as group processes and organization. The correct answer is:
Which of the following explains the usefulness of the systematic approach to the study of psychology
organizational behavior? A.
Human behavior does not vary a great deal between individuals and situations. Question 4 Not answered Marked out of 1.00 Flag question B.
Raymond is completing a study on discrimination in which he has noted that saleswomen who wear
Human behavior is rarely predictable.
skirt suits make more sales than saleswomen who only wear pant suits. However, Raymond
determined that his findings only pertained to those industries in which the purchasing decision
maker is traditionally masculine. For example, the sales results were the same for all women selling C.
to medical office managers, a female dominated field. Raymond used ________ variables to more
Human behavior is not consistent.
accurately explain his results. D. A. Human behavior is not random. non-reactive E. B.
Human behavior is often not sensible. dependent C. contingency Your answer is incorrect.
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OB 2331 Final Exam - Review Part 1: Attempt review D. C. general organizational complexities E. D. global social puzzles E. diversity issues Your answer is incorrect.
Contingency variables are variables that moderate the relationship between two or more variables. For example,
an OB study can say x leads to y, but only under conditions specified in z. Because humans are somewhat
unpredictable, all OB studies must have contingency variables. By limiting his results to only male-oriented Your answer is incorrect.
industries, Raymond is able to make a generalization.
Ethical dilemmas and ethical choices are situations in which individuals are required to define right and wrong
The correct answer is: contingency
conduct. For example, if an employee has to decide to uncover illegal activities in the company, even if it means
losing his job, he has an ethical dilemma.
The correct answer is: ethical dilemmas Question 5 Not answered Marked out of 1.00 Flag question
The common characteristic of service jobs is that they require ________. Question 7 Not answered Marked out of 1.00 Flag question A.
Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's low pay
senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of
Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior
editor doesn't like her. Which component of an attitude is not represented in the previous scenario? B. little technical competence A. C. the behavioral component
substantial interaction with an organization's customers B. D. the affective component little job knowledge C. E. the positive component a focus on productivity D. the cognitive component Your answer is incorrect. E.
The common characteristic of service jobs is substantial interaction with an organization's customers. Many an the negative component
organization has failed because its employees failed to please customers. Management needs to create a customer-responsive culture.
The correct answer is: substantial interaction with an organization's customers Your answer is incorrect.
In the example, Janice does not take action. Therefore, she does not demonstrate the behavioral component of
an attitude. Janice believes that her senior editor doesn't like her. This judgment, or evaluation, demonstrates the Question 6 Not answered Marked out of 1.00 Flag question
cognitive component of an attitude. Janice is upset. She has had an emotional reaction to the red ink on her
work, which represents the affective component of an attitude. Although an attitude can be positive or negative,
these are not considered components of an attitude as defined in OB.
Situations where an individual is required to define right and wrong conduct are termed ________.
The correct answer is: the behavioral component A. ethical dilemmas Question 8 Not answered Marked out of 1.00 Flag question B. human resource problems
Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son came
home from school and told her that the trays she makes go straight to the landfill where they sit for
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OB 2331 Final Exam - Review Part 1: Attempt review
hundreds of years without ever biodegrading. Although this information bothers Sheila, she does
behavior. Values and attitudes will vary, but don't reduce dissonance. Awareness of dissonance doesn't mean
not look for another job because she enjoys her very high salary. Which dissonance moderating
that dissonance will be reduced.
factor is illustrated by this example?
The correct answer is: degree of influence the individual believes he or she has over the elements A.
High dissonance is tolerated because of a high reward. Question 10 Not answered Marked out of 1.00 Flag question B.
There is no dissonance moderating factor in the example.
Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable
amount of time off work to care for their children, and he was late in completing his portion of a
large project. Guillermo never feared that his job was in jeopardy because of his absences or his C.
delay in completion of work. Name the major job attitude relative to the above stated example.
Dissonance is reduced because of the importance to the individual. D. A.
Dissonance is reduced because of the sense of control by the individual. psychological empowerment E. B.
Dissonance is increased because of the sense of control by the individual. organizational commitment C. job involvement Your answer is incorrect. D.
Sheila tolerates her dislike for this aspect of her job because she is given a high reward in the form of a high
salary. Sheila does not feel like she can control what the company does with the trays. Control doesn't increase
perceived organizational support
or reduce the dissonance. Although the information bothers Sheila and she considers it important, she is not able to reduce the dissonance. E.
The correct answer is: High dissonance is tolerated because of a high reward. employee engagement Question 9 Not answered Marked out of 1.00 Flag question Your answer is incorrect.
Guillermo believed that his organization would be supportive through his times of stress. This major job attitude is
Festinger proposed that the desire to reduce dissonance is determined by three moderating factors
called perceived organizational support. The belief and sense that a person has an effect in the work including the ________.
environment is psychological empowerment. Organizational commitment, the degree to which a person identifies
with the organization, and job involvement, the degree to which a person identifies with the job and participates in
it, are both considered major job attitudes, as is employee engagement, a person's involvement with the job, but A.
these were not what calmed Guillermo's fears.
degree of positive affect the person has toward the behavior
The correct answer is: perceived organizational support B.
degree of influence the individual believes he or she has over the elements Question 11 Not answered Marked out of 1.00 Flag question C.
values of the elements creating the dissonance
Employees at Acme Express are dissatisfied with the working conditions, salary, and the general
attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each D.
seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her
fact that values and attitudes will vary over the short term
manager treats her. She has quit her job and found a new position with another firm. She has
expressed her dissatisfaction through ________. E.
awareness that dissonance exists A. loyalty B. Your answer is incorrect. voice
Festinger proposed that the desire to reduce dissonance depends on moderating factors, including
the importance of the elements creating it, the degree of influence we believe we have over it, and the rewards of C.
dissonance. Festinger does not mention the values of the elements or the degree of positive affect toward the citizenship
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OB 2331 Final Exam - Review Part 1: Attempt review D. Cognitive dissonance neglect b. E. Cognitive distortion exit c. Confirmation bias d. Your answer is incorrect. Emotional dissonance
The exit response directs behavior toward leaving the organization, including looking for a new position as well as e.
resigning. The voice response includes actively and constructively attempting to improve conditions, including
suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The Emotional intelligence
loyalty response means passively but optimistically waiting for conditions to improve. The neglect response
passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and
increased error rate. Citizenship is not a reaction to dissatisfaction on the job.
The correct answer is: Emotional intelligence The correct answer is: exit Question 12 Question 14 Not answered Marked out of 1.00 Flag question Not answered Marked out of 1.00 Flag question
Under which of the following conditions is job dissatisfaction less predictive of turnover?
Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood
always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber? A.
when employees are presented with unsolicited job offers a.
She will not be very creative when making decisions. B.
when employment opportunities are plentiful b. She will make poor decisions. C.
when employees are highly educated c.
She will have poor problem-solving skills. D. d.
when employees are highly skilled
She will take a great deal of time trying to make a good decision. E. e.
when employees consider their current jobs to be unattractive
She will find better solutions to problems.
The correct answer is: She will find better solutions to problems. Your answer is incorrect.
If an employee is presented with an unsolicited job offer, job dissatisfaction is less predictive of turnover because
the employee is more likely leaving because of "pull" (the lure of the other job) than "push" (the unattractiveness
of the current job). Similarly, job dissatisfaction is more likely to translate into turnover when employment Question 15 Not answered Marked out of 1.00 Flag question
opportunities are plentiful because employees perceive it is easy to move. Finally, when employees have high
"human capital" (high education, high ability), job dissatisfaction is more likely to translate into turnover because
they have, or perceive, many available alternatives.
Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the
The correct answer is: when employees are presented with unsolicited job offers
state of her company's software, she becomes angry, and has to take a short break to calm down. What
makes her anger an emotion, rather than a mood? a. Question 13 Not answered Marked out of 1.00 Flag question It is cognitive in nature.
________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional b. cues and information. It has a contextual stimulus. c. a.
It is a simple, unambiguous feeling.
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OB 2331 Final Exam - Review Part 1: Attempt review d.
The correct answer is: They search for the perfect solution when rarely is any solution perfect.
Her response is not accompanied by facial expressions. e. Her response is prolonged. Question 18 Not answered Marked out of 1.00 Flag question What is positivity offset?
The correct answer is: It has a contextual stimulus. a.
experiencing the fundamental attribution error Question 16 Not answered Marked out of 1.00 Flag question b.
having misperceptions of one's environment
People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of c. ________. experiencing self-elation a. d. emotional labor
exhibiting a self-serving bias when there is negative input b. e. emotional dissonance
experiencing a mildly positive mood at zero input c. positivity offset
The correct answer is: experiencing a mildly positive mood at zero input d. personality e. Question 19 Not answered Marked out of 1.00 Flag question cognitive dissonance
Which of the following statements is true regarding emotional intelligence (EI)?
The correct answer is: personality a. EI can be measured easily. b. Question 17 Not answered Marked out of 1.00 Flag question
EI is a simple, straightforward concept. c.
Studies show that people who are depressed tend to make poorer decisions than those with a more positive
outlook. Why is this thought to be the case?
Evidence suggests that a person's performance on the job is independent of her EI. d. a.
Evidence suggests that EI is not genetically influenced.
They tend to put too great a value on their own ability to affect outcomes. e. b.
EI is related to a person's ability to detect emotions in others.
They are more likely than others to use heuristics, or rules of thumb while making decisions. c.
They tend to choose an outcome that will confirm their negative world view.
The correct answer is: EI is related to a person's ability to detect emotions in others. d.
They search for the perfect solution when rarely is any solution perfect. e.
They avoid stereotyping and other behaviors that allow them to come to a rapid decision.
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