Trắc nghiệm Chap 8 môn Principle of Management | Trường Đại học Quốc tế, Đại học Quốc gia Thành phố Hồ Chí Minh

Chp 8
1. The means-ends chain is defined as A. a hierarchy of objectives
B. an analysis of action alternatives
C. an evaluation of planning results D. a short range plan E. a long range plan
2. The first step in the management process is organizing the workers. A. True B. False
3. Measuring performance is a key part of planning. A. True B. False 4. An operational plan
A. identifies long term directions for the organization
B. identifies activities to implement long-range plans
C. communicates broad guidelines for decisions and actions
D. describes actions that are to be taken in specific situations
E. is a one time activity that has a beginning and end point
5. A policy describes actions that are to be taken in specific situations. A. True Just a referential material B. False
6. _____________ are single-use plans that commits resources to projects or activities. A. operational plans B. strategic plans C. budgets D. scenario plans E. procedures
7. A zero-based budget allocates resources as if each budget was brand new. A. True B. False
8. A good example of a strategic plan would be A. a production plan B. a financial plan C. a marketing plan D. a diversification plan E. a manpower forecast
9. A good example of an operational plan would be a diversification strategy. A. True B. False 10. An “SOP” refers to a Just a referential material A. benchmark B. input standard C. break-even analysis D. means-ends chain E. a procedure or rule
11. When a company defines sexual harassment and takes a hard line on enforcing it, this is an example of a policy. A. True B. False
12. If everyone in the firm knows how to file a sexual harassment complaint and how that
complaint will be handled, then this firm has a clear __________ to take care of complaints. A. procedure or rule B. policy C. benchmarking scenario D. operational plan E. strategic plan
13. At Royal Dutch/Shell planning began years ago when top managers asked themselves
“What would Shell do after its oil supplies ran out?” This would be an example of quantitative forecasting. A. True B. False
14. Which of the following is not a planning technique? A. means-ends chain Just a referential material B. forecasting C. contingency planning D. benchmarking E. scenario planning
15. Allstate Insurance uses a “diversity index” to quantify performance on diversity issues. The
standards include how well employees meet goals of bias free customer service. This would
be an example of an output standard. A. True B. False
16. What planning tool or technique would use mathematical models and statistical data to predict the future? A. quantitative forecasting B. scenario planning C. contingency planning D. best practices planning E. benchmarking
17. Participatory planning is also known as contingency planning. A. True B. False
18. After a project has been completed by a consulting firm, staffers are sent to ask project team
members questions like “What actually happened?” and “What did we learn?” This would
be an example of what management process? A. contingency planning Just a referential material B. scenario planning C. participatory staffing D. controlling E. leading
19. The delivery routes of UPS drivers are carefully logged for the average minutes of a
delivery on each route. This would be an example of management by exception. A. True B. False
20. Management by exception is a _________ control principle. A. feedforward B. corrective C. measurement D. concurrent E. feedback
21. Detailed instruction manuals would be a good example of concurrent controls. A. True B. False
22. If managers rely on internal controls to achieve product quality, what management
philosophy do these managers subscribe to? A. Management Science B. Scientific Management C. Theory X Just a referential material D. Theory Y E. Systems theory
23. To be effective, MBO should be tied to an employee's pay. A. True B. False
24. Leverage is a powerful financial control measure. It refers to a firm's A. liquidity B. break-even point C. profitability D. debt ratio E. asset management
25. Raising your variable costs will lower your break-even point. A. True B. False
26. According to The Society for Human Resource Management, what percentage of resumes contain errors? A. 5% B. 10% C. 25% D. 50% E. 75% Just a referential material
27. Six Sigma is a common quality standard for the new workplace. A. True B. False
28. The local supermarket chain uses an automatic inventory reorder method. When the shelf
stock of an item is depleted (as recorded at the cash register via the UPC with an allowance
for theft), the supplier is automatically sent a re-order request. this would be an example of A. zero based budgeting B. best practices C. just in time scheduling D. break-even analysis E. economic order quantity Just a referential material