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©2013 John Wiley & Sons, Inc. All rights reserved.
N R. SCHERMERHORN, JR.
MANAGEMENT
12th Edition
W e e k 3 :
nvironment,
novation, and
ustainability
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-2
Planning Ahead—Chapter 4 Study Questions
1. What is in the general or macro environment of
organizations?
2. What are key elements and issues in the specific or
task environment of organizations?
3. How do organizations accomplish innovation?
4. What are the emerging issues of sustainability and
the environment?
©2013 John Wiley & Sons, Inc. All rights reserved.
Chapter 4 Learning Dashbo
1. The General or Macro Environment
1. Economic conditions
2. Legal-political conditions
3. Sociocultural conditions
4. Technological conditions
5. Natural environment conditions
2. The Specific or Task Environment
1. Stakeholders and value creation
2. Competitive advantage
3. Uncertainty, complexity, and change
©2013 John Wiley & Sons, Inc. All rights reserved. 4-4
apter 4 Learning Dashboard
mental and Innovation
innovations
vation process
ve innovation and technology
ment and Sustainability
ble development
ble business
ustainability
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-5
Takeaway 1: The General or Macro Environment
The general or macroenvironment — all of the background
conditions in the external environment of the organization
including:
Economic
health of the economy
Legal-political
philosophy/objectives of political party running the government
Socio-cultural
norms, customs, social values
Technological
development and availability of technology
Natural environment
nature and conditions of environment
©2013 John Wiley & Sons, Inc. All rights reserved.
Figure 4.1 Sample elements in the g
environments of organization
©2013 John Wiley & Sons, Inc. All rights reserved. 4-7
ay 1: The General or Macro Environment
nditions
th of economy in terms of financial markets,
ncome levels, and job outlook
– outsourcing of jobs to foreign locations
– return of jobs from foreign locations
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-8
Takeaway 1: The General or Macro Environment
•Legal-political conditions
–laws and regulations, government policies, and the
objectives of political parties
–vary from one country to the next
–Internet censorship - deliberate blockage of public
access to information posted on the Internet
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 1: The General or Macro Envi
•Sociocultural conditions
–diversity issues relating to educational opport
access to technology, housing/job options
–norms, customs, demographics, and societal v
–Generational cohorts -- people born within a f
of one another and who experience somewh
life events during their formative years
https://www.youtube.com/watch?v=TtIojDW
8s
©2013 John Wiley & Sons, Inc. All rights reserved. 4-10
ay 1: The General or Macro Environment
cal conditions
dia, features and “apps” on smart
h opportunities and problems
balance
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-11
Takeaway 1: The General or Macro Environment
•Natural environment conditions
–nuclear plant failure, oil spill, hurricane
–“carbon neutral,” “green”, “sustainability”
–Sustainable business – meets both the needs of
customers and protects the natural environment
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 2: The Specific or Task Envi
The specific (task) environment - actua
organizations, groups, and persons with
an organization interacts and conducts b
•Includes important stakeholders such a
Customers Suppliers Competitors Regulators O
©2013 John Wiley & Sons, Inc. All rights reserved. 4-13
way 2: The Specific or Task Environment
eholders in the environment of an organization
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-14
Takeaway 2: The Specific or Task Environment?
•Competitive advantage
–a core competency that clearly sets an
organization apart from competitors and gives it
an advantage over them in the marketplace
–Companies may achieve competitive advantage
in many ways, including:
•Costs,
•quality,
•delivery,
•flexibility
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 2: The Specific or Task Envi
•Environmental uncertainty
a lack of complete information regarding
exists and what developments may occu
external environment
•Two dimensions of environmental
uncertainty:
Degree of complexity
Rate of change
©2013 John Wiley & Sons, Inc. All rights reserved. 4-16
e 4.2 Dimensions of uncertainty
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-17
Takeaway 3: Environment and Innovation
•Innovation - process of putting new ideas into
practice
•Business innovations
•Product innovation
•Process innovation
•Business model innovation
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 3 : Environment and In
•Social business innovations – find way
use business models to address impor
social problems
©2013 John Wiley & Sons, Inc. All rights reserved. 4-19
ay 3: Environment and Innovation
ation process:
ining
ning
rimenting
sing
ng
ovation – innovation can come from any
organization or location
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-20
Takeaway 3: Environment and Innovation
•Disruptive innovation – creates
products/services that become so widely
used that they largely replace prior practices
and competitors
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 4: Environment and Sustain
•Sustainability – commitment to protect
rights of present and future generations
co-stakeholders of present-day natural
resources
©2013 John Wiley & Sons, Inc. All rights reserved. 4-22
way 4: Environment and Sustainability
development
e of environmental resources to support
needs today while also preserving and
g them for future generations
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-23
Takeaway 4: Environment and Sustainability
•Environmental capital – natural resources
used to sustain life and produce goods and
services for society
Land
atmosphere
Water
Minerals
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 4: Environment and Sustain
Triple Bottom Line: Three P’s of organi
performance
Profit
PeoplePlanet
©2013 John Wiley & Sons, Inc. All rights reserved. 4-25
way 4: Environment and Sustainability
e business – operates in ways that
e needs of consumers while
g the environment
e/green innovations – help reduce
zation’s negative impact; enhance
mpact
©2013 John Wiley & Sons, Inc. All rights reser ved. 4-26
Takeaway 4: Environment and Sustainability
•Human sustainability – concern for the effect
of management practices on employee
physical and psychological well-being
Health and wellness programs
Stress management
Minimizing work-family conflict
Control over work
Fair wages and opportunities
©2013 John Wiley & Sons, Inc. All rights reserved.
Quiz
•Please type your answers on ‘Meeting
on MS Team and send them away to m
more answer will be accepted after 15
(Thu, 04/03/21)
•This is part of your participation mark
©2013 John Wiley & Sons, Inc. All rights reserved. 4-28
nment of an organization would include………[(a) population demographics; (b) activist
tors; (d) customers]
faced in foreign countries by firms such as Google is an example of how differences
in the general environment can cause complications for global business executives [(a)
-political; (c) natural environment; (d) demographic]
found ways to use technology to outperform its rivals in the marketplace can be said to
(a) environmental capital; (b) competitive advantage; (c) sustainable development; (d)
ainty]
t corporations might better take into account their responsibility for being good
ens is to redefine the notion of profit to: Profit = Revenue - Cost of Goods Sold -
erating expenses; (b) dividends; (c) costs to society; (d) loan interest]
anizational performance are Profit, People, and…….[(a) Philanthropy; (b) Principle; (c)
]
o describe the world’s storehouse of natural resources, things like land, water, and
inable development; (b) global warming; (c) climate justice; (d) environmental capital]
g that makes it possible for poor people to get small loans so they can start small
ample of a business model innovation that is also a………. Innovation [(a) social business;
c) disruptive; (d) green]
f different generations and public values over things like high pay for corporate
mples of developments in the……… environment of organizations [(a) task; (b) specific;
d) economic]

Preview text:

Planning Ahead—Chapter 4 Study Questions Chapter 4 Learning Dashbo N R. SCHERMERHORN, JR. MANAGEMENT 12th Edition
1. What is in the general or macro environment of
1. The General or Macro Environment organizations? nvironment, 1. Economic conditions
2. What are key elements and issues in the specific or 2. Legal-political conditions
task environment of organizations? 3. Sociocultural conditions W e e k 3 : novation, and
3. How do organizations accomplish innovation? 4. Technological conditions 5. Natural environment conditions ustainability
4. What are the emerging issues of sustainability and
2. The Specific or Task Environment the environment? 1.
Stakeholders and value creation 2. Competitive advantage 3.
Uncertainty, complexity, and change 1-1
©2013 John Wiley & Sons, Inc. All rights reserved. 4-2
©2013 John Wiley & Sons, Inc. All rights reserved.
©2013 John Wiley & Sons, Inc. All rights reserved. apter 4 Learning Dashboard
Takeaway 1: The General or Macro Environment
Figure 4.1 Sample elements in the g mental and Innovation
The general or macroenvironment — all of the background
conditions in the external environment of the organization environments of organization innovations including: vation process ve innovation and technology ment and Sustainability Economic health of the economy ble development Legal-political
philosophy/objectives of political party running the government ble business ustainability Socio-cultural norms, customs, social values Technological
development and availability of technology Natural environment
nature and conditions of environment
©2013 John Wiley & Sons, Inc. All rights reserved. 4-4
©2013 John Wiley & Sons, Inc. All rights reserved. 4-5
©2013 John Wiley & Sons, Inc. All rights reserved.
ay 1: The General or Macro Environment
Takeaway 1: The General or Macro Environment
Takeaway 1: The General or Macro Envi nditions •Legal-political conditions •Sociocultural conditions
th of economy in terms of financial markets,
–laws and regulations, government policies, and the
–diversity issues relating to educational opport ncome levels, and job outlook
access to technology, housing/job options
– outsourcing of jobs to foreign locations
objectives of political parties
–norms, customs, demographics, and societal v
– return of jobs from foreign locations
–vary from one country to the next
–Generational cohorts -- people born within a f
–Internet censorship - deliberate blockage of public
of one another and who experience somewh
access to information posted on the Internet
life events during their formative years
–https://www.youtube.com/watch?v=TtIojDW 8s
©2013 John Wiley & Sons, Inc. All rights reserved. 4-7
©2013 John Wiley & Sons, Inc. All rights reserved. 4-8
©2013 John Wiley & Sons, Inc. All rights reserved.
ay 1: The General or Macro Environment
Takeaway 1: The General or Macro Environment
Takeaway 2: The Specific or Task Envi cal conditions
•Natural environment conditions
The specific (task) environment - actua
dia, features and “apps” on smart
–nuclear plant failure, oil spill, hurricane
organizations, groups, and persons with
–“carbon neutral,” “green”, “sustainability”
an organization interacts and conducts b h opportunities and problems
–Sustainable business – meets both the needs of
•Includes important stakeholders such a balance
customers and protects the natural environment Customers Suppliers Competitors Regulators O
©2013 John Wiley & Sons, Inc. All rights reserved. 4-10
©2013 John Wiley & Sons, Inc. All rights reserved. 4-11
©2013 John Wiley & Sons, Inc. All rights reserved.
way 2: The Specific or Task Environment
Takeaway 2: The Specific or Task Environment?
Takeaway 2: The Specific or Task Envi
eholders in the environment of an organization •Competitive advantage •Environmental uncertainty
–a core competency that clearly sets an
–a lack of complete information regarding
organization apart from competitors and gives it
exists and what developments may occu
an advantage over them in the marketplace external environment
–Companies may achieve competitive advantage
•Two dimensions of environmental in many ways, including: uncertainty: •Costs, •quality, –Degree of complexity •delivery, –Rate of change •flexibility
©2013 John Wiley & Sons, Inc. All rights reserved. 4-13
©2013 John Wiley & Sons, Inc. All rights reserved. 4-14
©2013 John Wiley & Sons, Inc. All rights reserved.
Takeaway 3: Environment and Innovation
Takeaway 3 : Environment and In
e 4.2 Dimensions of uncertainty
•Innovation - process of putting new ideas into
•Social business innovations – find way practice
use business models to address impor •Business innovations social problems •Product innovation •Process innovation •Business model innovation
©2013 John Wiley & Sons, Inc. All rights reserved. 4-16
©2013 John Wiley & Sons, Inc. All rights reserved. 4-17
©2013 John Wiley & Sons, Inc. All rights reserved.
ay 3: Environment and Innovation
Takeaway 3: Environment and Innovation
Takeaway 4: Environment and Sustain ation process:
•Disruptive innovation – creates
•Sustainability – commitment to protect ining
products/services that become so widely
rights of present and future generations ning
used that they largely replace prior practices
co-stakeholders of present-day natural rimenting and competitors resources sing ng
ovation – innovation can come from any organization or location
©2013 John Wiley & Sons, Inc. All rights reserved. 4-19
©2013 John Wiley & Sons, Inc. All rights reserved. 4-20
©2013 John Wiley & Sons, Inc. All rights reserved.
way 4: Environment and Sustainability
Takeaway 4: Environment and Sustainability
Takeaway 4: Environment and Sustain development
•Environmental capital – natural resources
Triple Bottom Line: Three P’s of organi performance
e of environmental resources to support
used to sustain life and produce goods and
needs today while also preserving and services for society g them for future generations –Land Profit –atmosphere –Water –Minerals Planet People
©2013 John Wiley & Sons, Inc. All rights reserved. 4-22
©2013 John Wiley & Sons, Inc. All rights reserved. 4-23
©2013 John Wiley & Sons, Inc. All rights reserved.
way 4: Environment and Sustainability
Takeaway 4: Environment and Sustainability Quiz
e business – operates in ways that
•Human sustainability – concern for the effect
•Please type your answers on ‘Meeting e needs of consumers while
of management practices on employee
on MS Team and send them away to m g the environment
physical and psychological well-being
more answer will be accepted after 15
e/green innovations – help reduce
–Health and wellness programs (Thu, 04/03/21)
zation’s negative impact; enhance –Stress management
•This is part of your participation mark mpact
–Minimizing work-family conflict –Control over work
–Fair wages and opportunities
©2013 John Wiley & Sons, Inc. All rights reserved. 4-25
©2013 John Wiley & Sons, Inc. All rights reserved. 4-26
©2013 John Wiley & Sons, Inc. All rights reserved.
nment of an organization would include………[(a) population demographics; (b) activist tors; (d) customers]
faced in foreign countries by firms such as Google is an example of how differences
in the general environment can cause complications for global business executives [(a)
-political; (c) natural environment; (d) demographic]
found ways to use technology to outperform its rivals in the marketplace can be said to
(a) environmental capital; (b) competitive advantage; (c) sustainable development; (d) ainty]
t corporations might better take into account their responsibility for being good
ens is to redefine the notion of profit to: Profit = Revenue - Cost of Goods Sold -
erating expenses; (b) dividends; (c) costs to society; (d) loan interest]
anizational performance are Profit, People, and…….[(a) Philanthropy; (b) Principle; (c) ]
o describe the world’s storehouse of natural resources, things like land, water, and
inable development; (b) global warming; (c) climate justice; (d) environmental capital]
g that makes it possible for poor people to get small loans so they can start small
ample of a business model innovation that is also a………. Innovation [(a) social business; c) disruptive; (d) green]
f different generations and public values over things like high pay for corporate
mples of developments in the……… environment of organizations [(a) task; (b) specific; d) economic]
©2013 John Wiley & Sons, Inc. All rights reserved. 4-28