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lOMoAR cPSD| 58797173 CHƯƠNG 1 Question 1
Which process supports the design and development of products
from the initial product idea stage through the discontinuation of the product? Select one: a. Fulfillment Process b. Lifecycle Data Management c. Production Process d. Material Planning e. Procurement Process Question 2
How does GBI Global sell its merchandise? Select one:
. Via a network of specialized dealers a b. All of the above c. Directly to customers d. Via the Internet e. None of the above Question 3
What is the first step of the production process? Select one: a. Authorize Production b. Create Product c. Issue Raw Materials d. Receive Finished Goods lOMoAR cPSD| 58797173 e. Request Production Question 4
An enterprise system is a set of tasks or activities that produce desired outcomes. Select one: True False Question 5
Which of the following statements about business processes is true? Select one: a. None of the above
b. They are executed across multiple functions.
c. They are initiated by some type of trigger. d. All of the above
e. They involve multiple steps. Question 6
The lifecycle data management (design) process supports the
design and development of products from the initial product idea
stage through the discontinuation of the product. Select one: True False Question 7 lOMoAR cPSD| 58797173
Which term refers to a system in which workers complete their
tasks in separate departments without regard to the consequences
for the other components of the process? Select one: a. Cross-Functional b. Functional Structure c. ERP Effect d. Enterprise Systems e. Silo Effect Question 8
Without the various steps of the business process, a company can’t
successfully bill customers and ship products. Select one: True False Question 9
_____________ provides tools to manage and store documents
securely and to keep track of the multiple versions of these documents? Select one: a. None of the above b. Document Management c. Enterprise Management d. Project Management e. Material Planning Question 10 lOMoAR cPSD| 58797173
Insufficient supply results in a situation called “stock out.” Select one: True False Question 11
Which processes have an impact on an organization’s finances? Select one or more:
a. Management accounting or controlling processes b. Material planning process c. Procurement process
d. Financial accounting processes
e. Project management processes Question 12
Management accounting helps an organization track costs and
revenues to assess its profitability Select one: True False Question 13
Which of the following statements about SAP R/3 is true? Select one: a. None of the above
b. It is an end-to-end enterprise system
c. It supports a single function or department lOMoAR cPSD| 58797173
d. Sharing data between departments is problematic Question 14
Within the production process, the issuing of raw materials takes place in the warehouse Select one: True False Question 15
Which departments take part in the conception of an idea? Select one or more: a. Sales b. Marketing c. Engineering d. Accounting e. Production Question 16
Systems that support end-to-end processes are called business processes. Select one: True False Question 17
Lead time is the time between placing the order and receiving
confirmation that the item has been shipped. lOMoAR cPSD| 58797173 Select one: True False Question 18
The procurement process includes all of the tasks involved in
acquiring needed materials. Select one: True False Question 19
___________ is concerned with matching the demand for
materials in the organization with the supply. Select one: a. Business Planning b. Material Planning c. None of the above d. The Silo Effect e. Project Management Question 20
Which of the following activities are related to the fulfillment process? lOMoAR cPSD| 58797173 Select one or more: a. Store Materials b. Ship to Customer c. Prepare for Storage d. Prepare Shipment e. Locate Materials Question 21
Which term refers to all of the activities involved in buying or
acquiring the materials used by the organization, such as raw
materials needed to make products? Select one: a. Material Planning b. Procurement Process c. Lifecycle Data Management d. Production Process e. Fulfillment Process Question 22
Accounts receivable is used to track money that is owed to vendors. Select one: True False Question 23
Forecasts of finished goods are determined by data from material planning. lOMoAR cPSD| 58797173 Select one: True False Question 24
Which of the following activities are related to the production process? Select one or more: a. Receive Payment b. Issue Materials c. Locate Materials d. Request materials e. Store materials Question 25
Common reports of financial accounting include income
statement, profit and loss, and balance sheet. Select one: True False Question 26
What is the final step of the procurement process? Select one: a. Purchase Order b. Invoice c. Payment lOMoAR cPSD| 58797173 d. None of the above e. Purchase Requisition Question 27
Which process focuses on people within an organization and includes functions such as
recruiting, hiring, training, and benefits management? Select one:
a. Human Capital Management (HCM) b. None of the above c. Project Management
d. Management Accounting or Controlling (CO) e. Financial Accounting Question 28
The financial accounting process focuses on internal reporting to
manage costs and revenues Select one: True False Question 29
Excess supply will result in lower inventory costs because the
company is eligible for a bulk rate. Select one: True False Question 30 lOMoAR cPSD| 58797173
Which system supports business processes end to end? Select one: a. Enterprise System b. Management System c. Accounting System d. Functional Structure e. Document System Question 31
Which term refers to business processes that are not executed by a single group or function? Select one: a. Cross-Functional b. Organizational Structure c. Functional Structure d. Enterprise Systems e. Silo Effect Question 32
Lead time is the time between placing the order and receiving
confirmation that the item has been shipped. Select one: True False Question 33
The most common organizational structure within modern
organizations is the functional structure. Select one: True lOMoAR cPSD| 58797173 False Question 34
Which of the following are components of the fulfillment (sell) process? Select one or more: a. Sales b. Accounting c. Warehouse d. Production e. Operations Question 35
The final stage of asset management and customer service is the
authorization maintenance stage. Select one: True False Question 36 lOMoAR cPSD| 58797173
Asset accounting is concerned with tracking financial data related
to assets such as machinery and cars. Select one: True False Question 37
Which process involves the actual creation of the products? Select one: a. Material Planning b. Lifecycle Data Management c. Production Process d. Procurement Process e. Fulfillment Process Question 38
_____________enables an organization to optimize its product
development process, from design to market, while ensuring that
it complies with industry, quality, and regulatory standards? Select one: a. Business Planning b. Lifecycle Data Management c. None of the above d. Material Planning e. Project Management lOMoAR cPSD| 58797173 Question 39
Within the financial structure, typical functions or
departments found in a modern organization include which of the following? Select one or more: a. purchasing b. operations c. finance d. internships e. marketing Question 40
The term materials encompasses which of the following? Select one or more: a. Accounting
b. Anything used in an organization c. Parts d. Products e. Components Question 41
Which of the following are components of the lifecycle data management process? Select one or more: a. Engineering lOMoAR cPSD| 58797173 b. Marketing c. Sales d. Accounting e. Production Question 42
Losing sight of the big picture is commonly referred to as the silo effect. Select one: True False Question 43
What part of the project management process is within the various functional areas? Select one or more: a. Planning b. Budgeting c. Request maintenance d. Execution e. Settlement Question 44
What function does the warehouse perform in the fulfillment process? Select one: a. Tracks the order
b. Prepares and sends the shipment to the customer
c. Communicates data related to the order to other parts of the lOMoAR cPSD| 58797173 organization d. None of the above e. Notifies the customer Question 45
Which of the following are steps within a generic business process of an organization? Select one or more: a. Outcome b. Shipment c. Confirmation d. Payment e. Trigger Question 46
Which term represents a set of tasks or activities that produce desired outcomes? Select one: a. Business Process b. Outcome c. Trigger d. None of the above
e. Enterprise Resource Planning Question 47
The final stage of the customer service process is the settlement stage. lOMoAR cPSD| 58797173 Select one: True False Question 48
Which of the following is concerned with the storage and movement of materials? Select one:
a. Inventory and warehouse management (IWM) b. Project Management c. Material Planning d. Business Planning e. The Silo Effect Question 49
Asset management is concerned with both the preventive and the
corrective maintenance of an organization’s equipment. Select one: True False Question 50
What steps are involved in the accounting portion of the procurement process? Select one:
a. Receiving the invoice and sending payment
b. Creating and sending the purchase order
c. Creating the purchase requisition and sending payment lOMoAR cPSD| 58797173
d. Creating the purchase requisition and receiving the materials
e. Receiving the materials and the invoice Question 51
During the planning phase of a project the scope of the project is
defined and the milestones and deadlines are established. Select one: True False Question 52
Accounts payable is used to track money owed by customers. Select one: True False Question 53
Sales is involved in which steps in the customer service process? Select one or more: a. Perform service b. Authorize service c. Create service request d. Request maintenance e. Settlement Question 54
Which process tracks the financial impact of process steps with the
goal of meeting legal reporting requirements? Select one: lOMoAR cPSD| 58797173
a. Human Capital Management (HCM) b. Financial Accounting
c. Management Accounting or Controlling (CO) d. Project Management e. None of the above Question 55
Which of the following activities are related to the procurement process? Select one or more: a. Store Materials b. Prepare for Storage c. Issue Materials d. Receive Materials e. Locate Materials Question 56
In which elements of the lifecycle data management process does marketing play a role? Select one or more: a. Conceive product ideas b. Marketing & service c. Design d. Discontinue product e. Make lOMoAR cPSD| 58797173 Question 57
Projects rely on resources located in and work performed in other processes. Select one: True False Question 58
The material planning process is used to maintain internal assets
such as machinery and to delivery after-sales customer services such as repairs. Select one: True False Question 59
Which of the following are components of the production (make) process? Select one or more: a. Production b. Warehouse c. Sales d. Accounting e. Operations Question 60 lOMoAR cPSD| 58797173
Large warehouses do not need to move items as quickly and
efficiently as smaller warehouses. Select one: True False Question 61
Materials encompass all the products, components, and parts that are used in an organization. Select one: True False Question 62 What is true about SAP R/3? Select one or more:
a. Executes every process from start to finish
b. Enables users to view the status of a process in real time
c. Enables users to view the status of a process in real time
. Consolidates process data in a single database
d. Supports a single function or department e Feedback