Information Systems In Business Today | Trắc nghiệm Môn Hệ thống thông tin quản lý Trường đại học sư phạm kỹ thuật TP. Hồ Chí Minh

a. aa understand visual imagesExtra components that meet the organizational needs not
covered by the core components and primarily focus on external operations. b. c. d. the ability to be creative
e. the ability to make complex calculations
34. All of the following are current hardware platform trends except a. Unix b. Green computing c. Cloud computing d. Virtualization 35. A
_________________ is a set of interrelated components that collect, manipulate, and
disseminate data and information and provide a feedback mechanism to meet an objective a. Knowledge system b. Automated system c. database d. information system
36. An example of autonomic computing is
a. Software programmed to run on any hardware platform
b. Cell phones taking on the functions of handheld computers
c. Spyware protection software that runs and updates itself automatically
d. Programing languages that allow non-programmers to create custom applications
38. A ______center provides data storing service. a. Software b. Data c. Document d. none of above
39. As referred to in the text, legacy systems are
a. Traditional mainframe-based business information systems b. System found on older ASPs
c. Electronic spreadsheets used on a PC d. Any pre-1990 Wintel systems
40. A client computer networked to a server computer, with processing split between the two types of machines, is called a
a. Service-oriented architecture
b. Two-tiered client/server architecture c. On-demand architecture
d. Multi-tiered client/server architecture
44. Excel is (a)an________ software a. antivirus b. system c. all of above d. application
46. Today’s nanotechnology-produced computer transistors are roughly equivalent in size to a. The width of a ûngernail b. A human hair c. A virus d. An atom
48. Which of the following is a leading networking hardware provider? a. IBM b. Dell c. Seagate d. Cisco
CHƯƠNG 1: INFORMATION SYSTEMS IN BUSINESS TODAY
1. The six important business objectives of information technology are new
products, services and business models; customer and supplier intimacy;
survival; competitive advantage; operational excellence; and Select one: a. improved decision making b. improved efficiency c. improved flexibility d. improved business practices
2. Dell Computer's use of information systems to improve efficiency and
implement "mass customization" techniques to maintain consistent
profitability and an industry lead illustrates which business objective? Select one: a. competitive advantage b. improved flexibility c. survival d. improved business practices
3. The use of information systems because of necessity describes the business objective of Select one:
a. improved business practices. b. improved flexibility.
c. improved business practices. d. survival.
4. Which of the following choices may lead to competitive advantage: (1) new
products, services, and business models; (2) charging less for superior products;
(3) responding to customers in real time? Select one: a. 1 only b. 1, 2, and 3 c. 2 and 3 d. 1 and 2
5. Verizon's implementation of a Web-based digital dashboard to provide
managers with real-time information such as customer complaints is an example of Select one: a. improved flexibility.
b. customer and supplier intimacy. c. improved efficiency. d. improved decision making.
6. The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the use of information systems to achieve which business objective? Select one: a. survival b. improved efficiency
c. customer and supplier intimacy d. competitive advantage
7. Which of the following objectives best describes the business strategy behind
the development of smart grid initiatives by power companies, as discussed in the chapter case? Select one: a. operational excellence b. customer support c. new products and services d. competitive advantage
8. The three activities in an information system that produce the information
organizations use to control operations are Select one:
a. input, processing, and output.
b. data analysis, processing, and feedback.
c. input, output, and feedback.
d. information retrieval, research, and analysis.
9. Order data for baseball tickets and bar code data are examples of Select one: a. raw input. b. customer and product data. c. sales information. d. raw output.
10. Order data for baseball tickets and bar code data are examples of Select one: a. meaningful information. b. feedback. c. input d. raw data.
11. The field that deals with behavioral issues as well as technical issues
surrounding the development, use, and impact of information systems used by
managers and employees in the firm is called Select one:
a. information systems architecture
b. information systems literacy.
c. management information systems.
d. information technology infrastructure.
12. In a hierarchical organization, the upper levels consist of Select one:
a. professional and operational employees.
b. managerial, professional, and technical employees.
c. managerial, professional, and operational employees.
d. managerial and professional employees.
13. Which of the following business objectives best describes the strategy behind
the use of technology in the new Yankee Stadium? Select one: a. improved decision making b. survival c. new products and services d. competitive advantage
14. Data management technology consists of the Select one:
a. hardware and software used to transfer data.
b. detailed, preprogrammed instructions that control and coordinate the computer
hardware components in an information system.
c. software governing the organization of data on physical storage media.
d. physical hardware and media used by an organization for storing data.
15. The hardware and software used to transfer data in an organization is called Select one: a. data management technology.
b. networking and telecommunications technology.
c. data and telecommunications technology.
d. networking and data management technology.
16. Networking and telecommunications technologies, along with computer
hardware, software, data management technology, and the people required to
run and manage them, constitute an organization's Select one: a. IT infrastructure.
b. data management environment. c. networked environment. d. information system.
17. An example of a business using information systems to create new products and services is Select one:
a. the Mandarin Oriental hotel's customer-preference tracking system.
b. Verizon's Web-based digital dashboard.
c. Wal-Mart's RetailLink system. d. Apple Inc.'s iPod.
18. An example of a business using information systems to attain operational excellence is Select one:
a. Wal-Mart's RetailLink system. b. Apple Inc.'s iPod.
c. Verizon's Web-based digital dashboard.
d. the Mandarin Oriental hotel's customer-preference tracking system.
19. Maintaining the organization's financial records is a central purpose of which main business function? Select one: a. finance and accounting
b. manufacturing and accounting c. finance and sales d. sales and manufacturing
20. Which of the following would not be a complementary asset for a solar panel manufacturer? Select one:
a. innovation-driven management team
b. government funding for green technology
c. international solar equipment certification standards
d. centralized hierarchical decision making
21. Apple Computer dominates the online legal music sales industry primarily
because of a failure of recording label companies to Select one: a. adopt a new business model.
b. modernize their information value chain.
c. invest in complementary assets. d. invest in technology.
22. An example of a social complementary asset is Select one:
a. distributed decision-making rights.
b. technology and service firms in adjacent markets. c. all of the above. d. training programs
23. Disciplines that contribute to the technical approach to information systems are Select one:
a. engineering, utilization management, and computer science.
b. management science, computer science, and engineering.
c. operations research, management science, and computer science.
d. computer science, engineering, and networking.
24. The discipline that focuses on mathematical techniques for optimizing
parameters of organizations, such as transportation and inventory control, is Select one: a. utilization management. b. management science. c. MIS. d. operations research.
25. Engineers, scientists, or architects, who design new products or services for a
firm, belong to which level of a business hierarchy? Select one: a. knowledge workers b. production workers c. middle management d. data workers
CHƯƠNG 2: GLOBAL E-BUSINESS AND COLLABORATION
1. Producing bills of materials is a business process within the ________ function. Select one: a. sales and marketing b. human resources c. finance and accounting
d. manufacturing and production
2. Which of the following is an example of a cross-functional business process? Select one: a. paying creditors b. assembling a product c. creating a new product d. identifying customers
3. Which type of system would you use to change a production schedule if a key
supplier was late in delivering goods? Select one: a. ESS b. TPS c. MIS d. DSS
4. To monitor the status of internal operations and the firm's relations with the
external environment, managers need ________ systems. Select one: a. knowledge b. management information c. decision-support d. transaction processing
5. Which type of system would you use to determine the five suppliers with the
worst record in delivering goods on time? Select one: a. MIS b. ESS c. DSS d. TPS
6. A relocation control system that reports summaries on the total moving,
house-hunting, and home financing costs for employees in all company divisions
would fall into the category of Select one:
a. transaction processing systems. b. executive support systems.
c. knowledge management systems.
d. management information systems.
7. The term "management information systems" designates a specific category of information systems serving Select one:
a. employees with online access to historical records.
b. integrated data processing throughout the firm.
c. transaction process reporting.
d. middle management functions.
8. Non-typical business problems with causes and effects that are rapidly
changing are typically handled by which type of information system ? Select one: a. DSS b. ESS c. MIS d. TPS
9. All of the following statements regarding Lotus Notes are true except for Select one:
a. It began as an e-mail and messaging client.
b. Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.
c. It is the most widely used collaboration tool at Fortune 1000 companies.
d. It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.
10. ESS are specifically designed to serve which level of the organization? Select one: a. middle management b. end-user c. operational. d. senior management
11. Executive support systems are information systems that support the Select one:
a. knowledge and data workers in an organization.
b. long-range planning activities of senior management.
c. day-to-day processes of production.
d. decision-making and administrative activities of middle managers.
12. Which systems often deliver information to senior executives through a
portal, which uses a Web interface to present integrated personalized business content? Select one: a. executive support systems
b. management information systems c. decision-support systems
d. transaction processing systems
13. Which type of system would you use to determine what trends in your
supplier's industry will affect your firm the most in five years? Select one: a. TPS b. ESS c. MIS d. DSS
14. What is the most important function of an enterprise application? Select one:
a. increasing speed of communicating
b. enabling a company to work collaboratively with customers and suppliers
c. enabling cost-effective e-business processes
d. enabling business functions and departments to share information
15. ________ are designed to support organization-wide process coordination and integration. Select one: a. CRM systems
b. Management information systems c. Enterprise applications d. Decision-support systems
16. You manage the IT department at a small startup Internet advertiser. You
need to set up an inexpensive system that allows customers to see real-time
statistics such as views and click-throughs about their current banner ads. What
type of system will most efficiently provide a solution? Select one: a. extranet b. CRM c. enterprise system d. intranet
17. The four major enterprise applications are Select one:
a. enterprise systems, SCMs, CRMs, and KMSs. b. SCMs, CRMs, DSSs, and KMSs.
c. enterprise systems, SCMs, DSSs, and CRMs. d. SCMs, CRMs, ESSs, and KMSs
18. Enterprise systems are also known as ________ systems. Select one: a. enterprise support b. management information
c. enterprise resource planning d. resource planning
19. Enabling management to make better decisions regarding organizing and
scheduling sourcing, production, and distribution is a central feature of Select one: a. SCMs b. KMSs c. ERPs d. TPSs
20. ________ systems integrate supplier, manufacturer, distributor, and customer logistics processes. Select one: a. Reverse logistics b. Supply-chain management c. Collaborative distribution d. Enterprise planning
21. ________ systems are designed to help firms manage their relationships with their customers. Select one: a. CLU b. MIS c. CRM d. CLE
22. Which types of systems consolidate the relevant knowledge and experience in
the firm to make it available to improve business processes and management decision making? Select one: a. CRM b. KMS c. extranets d. TPS
23. You are planning the launch of your new company, an application service
provider that provides an online timesheet and project tracking application. To
best communicate with and manage your relationship with your users, you would want to implement a(n) Select one: a. CMS b. extranet. c. KMS d. intranet.
24. Which of the following types of system helps expedite the flow of information
between the firm and its suppliers and customers? Select one: a. TPS b. KMS c. extranet d. intranet
25. E-government refers to the application of ________ to digitally enable
government and public sector agencies' relationships with citizens, businesses, and other arms of government. Select one: a. e-business b. e-commerce
c. the Internet and networking technologies d. any computerized technology
26. Buying or selling goods over the Internet is called Select one: a. an intranet. b. an extranet. c. e-business. d. e-commerce.
27. The use of digital technology and the Internet to execute the major business
processes in the enterprise is called Select one: a. e-commerce. b. e-business. c. enterprise applications. d. MIS.
28. The principal liaison between the information systems groups and the rest of the organization is a(n) Select one: a. systems analyst. b. programmer.
c. information systems manager. d. CTO.
29. A ________ is a senior manager who oversees the use of IT in the firm. Select one: a. CIO b. CEO c. CFO d. CTO.
30. You have been hired by a worldwide non-profit agency to implement a system
to handle their donations. The system must be able to handle and record
telephone, sms, and Internet donations, provide up-to-the-minute reports, and
create highly customizable mailing lists. In addition, event fundraisers need to be
able to quickly access a donor's information and history. Which of the following
systems will best meet these needs? Select one: a. TPS with DSS capabilities b. TPS c. TPS with ESS capabilities d. TPS with MIS capabilities
CHƯƠNG 3: INFORMATION SYSTEMS, ORGANIZATIONS AND STRATEGY
1. The interaction between information systems and organizations is influenced Select one:
a. Primarily by the decision making of middle- and senior-managers.
b. By many factors, including structure, politics, culture, and environment.
c. By two main microeconomic forces: capital and labor.
d. Primarily by the organization's business processes and culture.
2. How does the technical view of organizations fall short of understanding the
full impacts of information systems in a firm? Select one:
a. It sees information systems as a way to rearrange the inputs and outputs of the organization.
b. It sees capital and labor as primary production factors.
c. It sees the inputs and outputs, labor and capital, as being infinitely malleable.
d. It sees the organization as a social structure similar to a machine.
3. Business processes are collections of Select one: a. Routines.
b. Formalized and documented practices.
c. Informal practices and behaviors. d. Rights and privileges.
4. The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as Select one: a. transaction costs. b. procurement. c. agency costs. d. switching costs.
5. Which of the following statements is NOT true about information technology's impacts on business firms? Select one:
a. It helps reduce transaction costs.
b. It helps firms expand in size.
c. It helps reduce internal management costs.
d. It helps firms lower the cost of market participation.
6. According to Leavitt's model of organizational resistance, the four components
that must be changed in an organization in order to successfully implement a new information system are Select one:
a. technology, people, culture, and structure.
b. environment, organization, structure, tasks.
c. tasks, technology, people, and structure.
d. organization, culture, management, and environment
7. The ________ model is used to describe the interaction of external forces that
affect an organization's strategy and ability to compete. Select one: a. demand control b. competitive advantage c. competitive forces d. network economics
8. The Internet raises the bargaining power of customers by Select one:
a. making information available to everyone.
b. making information available to everyone.
c. making more products available.
d. creating new opportunities for building loyal customer bases.
9. The interaction between information systems and organizations is influenced Select one:
a. by many factors, including structure, politics, culture, and environment.
b. primarily by the organization's business processes and culture.
c. by two main microeconomic forces: capital and labor.
d. primarily by the decision making of middle- and senior-managers.
10. How does the technical view of organizations fall short of understanding the
full impacts of information systems in a firm? Select one:
a. It sees the inputs and outputs, labor and capital, as being infinitely malleable.
b. It sees capital and labor as primary production factors.
c. It sees information systems as a way to rearrange the inputs and outputs of the organization.
d. It sees the organization as a social structure similar to a machine.
11. According to the ________ definition of organizations, an organization is seen
as a means by which primary production factors are transformed into outputs consumed by the environment. Select one: a. macroeconomic b. sociotechnical c. micro economic d. behavioral
12. All of the following are major features of organizations that impact the use of information systems EXCEPT for Select one: a. business processes. b. agency costs. c. goals. d. environments.
13. Which of the following would NOT be considered a disruptive technology? Select one: a. PCs b. e-mail c. Internet telephony d. instant messaging
14. If two organizations pool markets and expertise that result in lower costs and
generate profits it is often referred to as creating Select one: a. core competencies. b. synergies. c. a value web d. a value chain.
15. How are information systems used at the industry level to achieve strategic advantage? Select one:
a. by enforcing standards that reduce the differences between competitors
b. by building industry-wide, IT-supported consortia and symposia
c. by encouraging the entry of new competitors
d. by raising the bargaining power of suppliers
16. A collection of independent firms that use information technology to
coordinate their value chains to produce a product or service for a market collectively is called a(n) Select one: