Midterm Exam Môn Production and Operations Management | Trường Đại học Quốc tế, Đại học Quốc gia Thành phố Hồ Chí Minh

lOMoAR cPSD| 58097008
THE INTERNATIONAL UNIVERSITY (IU) – VIETNAM NATIONAL UNIVERSITY – HCMC MID-TERM EXAMINATION
Date: Thursday, August 01 2024 Duration: 60 minutes
Student ID: ..................................
Name:................................................
SUBJECT: Production and Operations Management
Dean of School of Business Lecturer: Signature: Signature: Full name: Truong Quang Duoc. Ph.D GENERAL INSTRUCTION(S)
1 This is open book examination
2. No talk, materials transfer during the exam
3. No mobile phone used during the exam 4. No dictionary.
SECTION I - MULTIPLE-CHOICE QUESTIONS : (30 points)
1. An operations manager is not likely to be
Organization: inputs processes outputs. involved in
Which one of the following correctly
a) the design of goods and services to satisfy
describes a production system? customers' wants and needs
b) the quality of goods and services to satisfy
a) Airline: pilots planes transportation customers' wants and needs
b) Bank: tellers computer equipment
c) the identification of customers' wants and deposits needs
c) Furniture manufacturer: wood sanding
d) work scheduling to meet the due dates chair promised to customers
d) Telephone company: satellites cables e) maintenance schedules communication
e) Education: Students buildings Quality
2. Process A has fixed costs of $1000 and
4. Which of the following is an example of an
variable costs of $5 per unit. Process B has
external product development strategy? a) new
fixed costs of $500 and variable costs of $15 internally developed products
per unit. What is the crossover point between
b) enhancements to existing products
process A and process B? a) 50 units c) alliances b) 200 units
d) migrations of existing products c) $2,500
e) All of the above are examples of internal d) $5,000 product development strategy. e) $9,500
3. Operations management (OM) is the set of
5. Which of the following is an example of
activities that create value in the form of goods
competing on the basis of differentiation?
and services by transforming inputs into
a) A firm manufactures its product with less
outputs. This can be described in the following 1
raw material waste than its competitors do. manner: lOMoAR cPSD| 58097008
b) A firm's products are introduced into the 8. Which is NOT true regarding
market faster than its competitors' products differences between goods and are. services?
c) A firm's distribution network routinely
a) Most goods are common to many delivers its product on time. customers; services are often
d) A firm offers more reliable products than unique to the final customer. its competitors do.
b) Tangible goods are generally
e) A firm advertises more than its competitors produced and consumed do.
simultaneously; services are not.
c) Services tend to have a more
6. An engineering drawing shows the:
inconsistent product definition than
a) dimensions, tolerances, materials, and goods. finishes of a component.
d) Services tend to have higher
b) dimensions, tolerances, cost, and sales or
customer interaction than goods. use volume of a component.
e) None, i.e., all of the above are true.
c) materials, finishes, machining operations,
and dimensions of a component. 9. Gibson Valves produces cast
d) cost, materials, tolerances, and lead-time
bronze valves on an assembly line, for a component.
currently producing 1600 valves per
e) cost, dimensions, and machining
shift. If the production is increased to operations for a component 2000 valves per shift, labor
productivity will increase by:
7. A regional bookstore chain is about to build a a) 10%.
distribution center that is centrally located for b) 20%.
its eight retail outlets. It will most likely c) 25%.
employ which of the following tools of d) 40%. analysis? e) 50%. a) assembly line balancing b) load-distance analysis 10. Which of the following is an c) center-of-gravity model
example of competing on the basis of d) linear programming differentiation? e) all of the above
a) A firm manufactures its product
with less raw material waste than its competitors do.
b) A firm's products are introduced
into the market faster than its competitors' products are.
c) A firm's distribution network
routinely delivers its product on time.
d) A firm offers more reliable products than its competitors do.
A firm advertises more than its competitors do. 11.
"Quality lies in the eyes of the beholder" is:
a) an unrealistic definition of quality. lOMoAR cPSD| 58097008
b) a user-based definition of quality.
a) at the introduction stage of the product life
c) a manufacturing-based definition of cycle quality.
b) at the growth stage of the product life cycle
d) a product-based definition of
c) at the maturity stage of the product life quality. cycle
e) the definition of quality proposed
d) at the decline stage of the product life cycle by the American Society for
e) at the saturation stage of the product life Quality. cycle _____&____ 2
12. In mass service and professional service,
the operations manager should focus extensively on: a) automation. b) equipment maintenance. c) sophisticated scheduling. d) human resources. e) cost-cutting initiatives.
13. Which of the following statements is true?
a) Corporate mission is shaped by functional strategies.
b) Corporate strategy is shaped by functional strategies.
c) Functional strategies are shaped by corporate strategy.
d) External conditions are shaped by corporate mission.
e) Functional area missions are merged to
become the organizational mission.
14. An engineering drawing shows the:
a) dimensions, tolerances, materials, and finishes of a component.
b) dimensions, tolerances, cost, and sales or 3 use volume of a component.
c) materials, finishes, machining operations,
and dimensions of a component.
d) cost, materials, tolerances, and lead-time for a component.
e) cost, dimensions, and machining operations for a component.
15. When should product strategy focus on
forecasting capacity requirements? lOMoAR cPSD| 58097008
SECTION II – DISCUSSIONS and PROBLEMS (70 POINTS)
Problems 1: (30 points)
How can the International University (IU) control the quality of its graduated students? Give explanations. Problem 2: (40 points)
A company collect information of defect shipments. The form of 280 shipments has been turned in.
The number of defective items in each sample was recorded as follows. No of Number of Reasons of defective shipment Week shipments shipment
Incorrect Incorrect Damage Trucks defects bill truck load product late 1 23 6 2 2 1 1 2 31 8 1 4 1 2 3 28 6 2 3 1 4 37 11 4 4 2 1 5 35 10 3 4 2 1 6 40 14 5 6 3 7 41 12 3 5 3 1 8 45 15 4 6 3 2
1. Develop a Pareto chart for the type of defects that have occurred.
2. What is the meaning of this Pareto chart? In the case you are CEO of this shipping company. What’s is your plan? Good Luck!